Senior Operations Manager

Job Description Operations Manager (EdTech | US IT Staffing | Corporate IT | Software Development)

Location: Hyderabad, Telangana
Experience: 8 to 15 Years
Position: Operations Manager / Senior Operations Manager

Department

Operations EdTech, US IT Staffing, Corporate IT Services, Software Development, Data Analytics, HR Operations & Accounts Coordination

Contact Information

Contact Person: Lalitha M
Call/WhatsApp: +91 80195 54888
WhatsApp: 9030565331
Email:
lalitham@galactixsolutions.com naveendaggula@galactixsolutions.com

Role Overview

We are seeking an experienced, strategic, and execution-focused Operations Manager to lead multi-vertical operations across EdTech, US IT Staffing, Corporate IT, and Software Development environments.
This role demands strong expertise in delivery governance, process optimization, client management, data-driven decision making, and multi-team leadership. The ideal candidate excels in cross-functional operations, resource planning, performance management, financial oversight, and transformation initiatives.

Key Responsibilities

1. Strategic & Multi-Vertical Operational Leadership

• Drive operations across EdTech, US IT Staffing, Corporate IT service delivery, and Software Development teams.
• Align operational strategies with business goals, client expectations, academic cycles, and staffing timelines.
• Build scalable operating models, improve process maturity, and support organizational growth initiatives.
• Lead automation, digital transformation, and workflow modernization programs.

2. Delivery & Performance Management

• Ensure 98%+ SLA adherence across all projects and delivery streams.
• Oversee software development sprint tracking, QA coordination, backlog grooming, and release planning.
• Manage EdTech delivery including tutoring operations, instructor scheduling, learner support, content workflows, and academic SLAs.
• Supervise US staffing delivery: sourcing, screening, submission quality, interview coordination, onboarding, compliance, VMS management.
• Monitor TAT, productivity, quality, client expectations, and reduce defects across service lines.

3. Client & Stakeholder Management

• Function as the primary escalation point for EdTech partners, universities, corporate clients, and US staffing customers.
• Conduct governance meetings, QBRs, performance reviews, and continuous feedback loops.
• Maintain CSAT above 4.5/5 through proactive communication and issue resolution.
• Work closely with technology teams, HR, finance, delivery leadership, and vendor partners.

4. Software Development Oversight

• Manage end-to-end development operations including sprint planning, resource allocation, release management, and delivery tracking.
• Coordinate with developers, QA teams, UI/UX teams, and project managers for seamless execution.
• Ensure compliance with secure coding standards, DevOps practices, and documentation requirements.

5. Data Analytics & Reporting Operations

• Lead a Data Analyst team responsible for reporting, dashboards, MIS, trend analysis, forecasting, and operational insights.
• Build automated reporting systems, improve data accuracy, and enhance decision-making visibility.
• Leverage Power BI/Tableau/Excel dashboards to monitor KPIs across all service lines.

6. HR, Accounts & Compliance Operations

• Oversee HR operational alignment: hiring coordination, payroll inputs, attendance governance, performance reporting, and onboarding workflows.
• Collaborate with Accounts teams on invoicing, billing accuracy, financial tracking, and cost management.
• Ensure 100% compliance with audit, policy standards, documentation, and internal controls.

7. Financial Management, Budgeting & Profitability

• Own P&L performance for assigned projects.
• Improve margins through optimized staffing, reduced leakage, and productivity programs.
• Ensure 100% on-time invoicing, revenue assurance, and cost accountability.
• Track budgets, forecast operational needs, and control expenses.

8. Workforce Management & Team Leadership

• Lead cross-functional teams including tutors, recruiters, developers, designers, analysts, and operations staff.
• Drive workforce planning, hiring coordination, WFM alignment, and resource optimization.
• Run performance improvement programs, training cycles, skill development, and leadership grooming.
• Maintain team motivation, retention, and a culture of collaboration.

9. Process Excellence, SOP Development & Risk Management

• Create and maintain SOPs, workflows, and delivery playbooks for all verticals.
• Run continuous improvement initiatives using Lean/Six Sigma principles.
• Conduct RCA for operational issues and deploy corrective/preventive actions.
• Maintain business continuity plans and ensure zero disruption in mission-critical operations.

10. Innovation, Automation & Transformation

• Identify gaps in delivery processes and implement automation tools.
• Lead AI-assisted workflow modernization and digital adoption programs.
• Achieve annual efficiency improvements of 15 20% through innovation-driven changes.

Required Skills & CompetenciesLeadership & Management

• Proven ability to lead diverse and large teams across multiple service lines.
• Strong coaching, mentoring, and stakeholder management capabilities.

Technical & Functional

• EdTech operations, tutoring delivery, academic workflows
• US IT Staffing delivery, ATS/VMS operations, compliance
• Corporate IT operations & service lines
• Software Development lifecycle understanding (SDLC, Agile/Scrum)
• Data analytics, BI reporting, dashboard management
• HR operational alignment & accounts workflow coordination
• Strong understanding of SOP framework, quality systems, ITIL, and audit practices

Behavioral

• Excellent communication, analytical thinking, decision-making, and problem-solving.
• Highly organized, process-oriented, and able to function in fast-paced environments.
• Strong ownership mindset with a focus on results and continuous improvement.

Education & Preferred Qualifications

• Bachelor's or Master's degree in Business, Technology, Operations, or related field.
• Experience: 12 15 years across Operations, IT Delivery, EdTech, Staffing, or Software Development environments.
• Preferred Certifications:
• Lean Six Sigma (Green/Black Belt)
• PMP/Prince2
• ITIL Foundation or higher
• Agile/Scrum certifications (optional)