Role Description
Role Proficiency:Contributes in driving the Product Vision that addresses cross-domain market needs with strong business viability in line with the Product/Platform Portfolio and guidance from Managers. Assists Managers in delivering the desired product and platform outcomes from initial conception to implementation and support.
Outcomes
- A strong evangelist of Product & Platforms Division’s Vision and Philosophy
- Actively contributes in driving the product vision approach after sound product research and discovery through modern product discovery practises
- Performs primary and secondary research; executes and tracks the product/platform strategy
- Ensures clear and unambiguous translation of Product Value Roadmap of deliverables to enable the product team to complete work
- Ensures adherence to the Product Value Roadmap set by Product Managers and Product Leadership
- Drafts user stories and ensures they are clearly understood by the cross functional product teams
- Ensures Product requirements are gathered and prioritized
- Ensures commitment to and tracking of clear Product Metrics under guidance from Managers
- Drives the execution of product development in collaboration with Product Team members comprised of Product Design Technology & Data Science
- Tracks/drives Product Metrics and success goals under the guidance from Managers
- Adherence to modern product management practises and standards; providing periodic status updates
- Supports Product Managers and Senior Product Managers in product demos
- Supports in achieving the Product OKRs
Measures Of Outcomes
- Adherence to agreed product roll-out timelines
- Achievement of Product Metrics
- Achievement of Product OKR's
- Product Team Performance
- Number of domain and product certifications
Outputs Expected
Plan to develop outstanding products and platforms:
- Strong research enabling sound Product Discovery
- Co-facilitates Discovery Sprints under guidance from Product and Senior Product Managers
- Write and articulate impressive user stories by capturing and translating solutions for identified user problems into product features that deliver value and impress users
- Execute early feasibility risk mitigations through product prototyping/POCs
- Adherence to Product OKR's
Design To Deliver Vast End -user Experience
- Facilitate sound user research across target market segments
- Influence implementing design user-centric experiences throughout the user journey
- Assist in defining user experience (e.g. wire framing journey maps) partnering with product designers
Research The Market To Ensure An Unfair Advantage
- Sound understanding of market trends partner ecosystems and competitive strategies
- Understanding users the marketplace the competition and future trends for the domain or type of system being developed through customer and market research competitive analysis and rapidly acquiring domain expertise
- Define and articulate unique product and business differentiation
Manage Business To Acquire Additional Markets
- Assist in implementing the GTM strategies and achieve the metrics for product success
- Protect assets and mitigate risks employing IP knowledge
Manage Great People
- Inspire Product teams communicate with diverse groups and influence change throughout the organization
Use Great Technology
- Good understanding and usage of tech stacks
- Good understanding of exponential technologies including AI/ML IoT Blockchain
- Agile proficiency for Rapid Product Discovery & Development
- Employ the latest technology in product management by diving deep into technology trends and architectures
Employ Great Methods In Product Management
- Understand different product management and development approaches
- Understand product usage models
Skill Examples
- Ability to understand and articulate the core positioning messaging and value propositions of the product
- Ability to support product demos to customers/end users
- Ability to define the user experience to be incorporated into the User Design
- Aptitude in creating user stories
- Ability to create market customer and competition research based on understanding of market trends partner ecosystems and competitive strategies
- Capable of motivating the team to build and deliver impressive products
Knowledge Examples
Knowledge Examples
- Domain / Industry Knowledge: Working knowledge of standard business processes within the relevant industry vertical customer business domain
- Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies
- Proficient in user story writing
- Knowledge of market trends partner ecosystems and competitive strategies
- Proficient in product documentation
- Expertise in people management
- Knowledge of technology trends and architectures
Additional Comments
Product Owner Location: Offshore (Kochi, Trivandrum, Chennai) Type: Full-time Role Overview As the Product Owner, you’ll own the vision, roadmap, and backlog for our end-to-end Enrollment and Billing suites. You’ll align product strategy with CMS requirements, drive value for Health Plan clients, and ensure seamless member and financial workflows across all Lines of Business. Key Responsibilities 1. Product Strategy & Roadmap
- Define and socialize a unified roadmap that encompasses: o Enrollment: Plan configuration, member onboarding (NewApp, PBP Change), disenrollment, reinstatement, eligibility/EFT file flows, and CMS reporting. o Billing: Claims processing (835/820/277), invoice and retro workflows, premium billing adjustments, ACH/MMR/MPWR integrations, and reconciliation dashboards.
- Conduct competitive analysis of enrollment/billing solutions and integrate market best practices (auto-renewal, exchange connectors, AI-driven exception handling). 2. Backlog & Release Planning
- Write and prioritize epics, features, and user stories covering: o EDI transaction engines, DTRR automation, vendor-file ingestion, Work Queue orchestration, correspondence management, and financial reconciliation.
- Lead sprint planning, backlog grooming, demos, and retrospectives with Agile teams, ensuring each story has clear acceptance criteria and compliance checks (CMS, HIPAA, NCQA). 3. Stakeholder Alignment & Governance
- Serve as the primary liaison for Health Plan leadership, vendor partners, onshore/offshore delivery teams, and CMS auditors.
- Present product health metrics—enrollment turnaround, DTRR exception rates, days-to-payment, invoice accuracy—and drive continuous improvement initiatives. 4. Regulatory & Quality Assurance
- Monitor CMS guidance (Annual Enrollment Period, SEP expansions, 21st Century Cures Act), HIPAA X12 updates, and state Medicaid requirements; translate into actionable backlog items.
- Oversee QA strategy to include compliance test scenarios, audit-ready logging, and performance benchmarks. 5. User Experience & Integration
- Partner with UX/UI designers to craft intuitive member and provider portals, correspondence templates, and finance dashboards.
- Define API/flat-file interfaces for PCP/Provider directories, PBM lookups, claims systems, clearinghouses, and bank payment networks. 6. Metrics & Continuous Delivery
- Establish KPIs—first-pass enrollment acceptance, membership accuracy, invoice generation time, remittance posting accuracy—and use data insights to refine the product roadmap.
- Champion DevOps best practices for CI/CD, automated testing, and incremental delivery of high-value features. You Bring
- 7+ years as a PO or senior BA owning US healthcare Enrollment and/or Billing products.
- Proven track record with EDI engines (834/270/271, 835/820/277), DTRR-driven reconciliation, and premium billing workflows.
- Expertise in Agile/Scrum, backlog management (Jira/Aha), and stakeholder governance.
- Strong analytical mindset, excellent communication, and ability to translate complex regulatory requirements into product features.
- Bachelor’s or Master’s in Healthcare Management, Business, or related field.
Skills
Healthcare,Product Management,Project Management
