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Job Title: Product Analyst Company: Darwix AI Location: Gurgaon (On-site) Type: Full-Time Experience: 1–3 years About Darwix AI Darwix AI is at the forefront of transforming how revenue teams across the globe operate. With our Gen-AI-powered product suite, we are redefining conversational intelligence, real-time sales enablement, and omnichannel sales optimization for enterprises in India, MENA, and the US. Built by a team of IIT, IIM, and BITS alumni and backed by top-tier VCs and industry leaders, Darwix AI’s mission is clear: supercharge customer conversations and drive revenue growth using AI-first platforms . We believe in innovation, execution speed, and building from India for the world. If you want to work at the intersection of GenAI, revenue intelligence, and enterprise SaaS — Darwix AI is where you belong. Role Overview As a Product Analyst at Darwix AI, you will play a critical role in shaping the future of our AI-powered solutions. You will bridge product, engineering, sales, and customer success teams by driving data-backed decisions , analyzing user behavior , monitoring product performance , and uncovering insights that directly inform product evolution. This is a high-ownership role where you will be deeply embedded into the product lifecycle — from ideation, and user research, to post-launch analytics and iteration. If you love solving real-world problems, extracting actionable insights from complex datasets, and contributing to building best-in-class AI SaaS products, this is your opportunity to create impact at scale. Key Responsibilities🔹 Product Data Analysis and Insights Analyze product usage data, user journeys, and customer feedback to identify product gaps, user pain points, and optimization opportunities. Monitor daily, weekly, and monthly KPIs, generate actionable reports, and recommend data-driven strategies to improve adoption, engagement, and retention. Conduct root cause analysis (RCA) for any performance drops or user friction areas. Work closely with AI/Engineering teams to ensure data tagging, event tracking, and telemetry systems are correctly implemented. 🔹 Requirement Gathering and Documentation Collaborate with Product Managers and Customer Success teams to translate customer requirements and feedback into detailed Product Requirement Documents (PRDs). Write clear, structured user stories, acceptance criteria, and workflows for engineering teams to execute. Ensure that business needs are accurately converted into product specifications. 🔹 Dashboarding and Reporting Build and maintain real-time dashboards using tools like Google Data Studio, PowerBI, Tableau, or internal analytics platforms. Visualize data intuitively for internal stakeholders (sales, leadership, customer success). Create detailed reports for leadership teams on product performance, client adoption metrics, and feature-specific KPIs. 🔹 Market Research and Competitive Intelligence Conduct primary and secondary research on industry trends, competitor products, emerging technologies, and best practices. Prepare comparative analysis reports highlighting opportunities for Darwix AI to differentiate. Identify potential feature gaps or enhancement ideas based on market trends and client feedback. 🔹 User Experience Optimization Conduct heuristic evaluations, user journey mapping, and usability studies to understand user behavior across touchpoints. Partner with UI/UX Designers to iterate on flows, wireframes, and product experiences. Propose feature enhancements and UI improvements backed by research and user insights. 🔹 Product Strategy Support Assist Product Managers in roadmap planning with data insights, feature prioritization frameworks (RICE, MoSCoW, etc.), and stakeholder inputs. Own small product features or initiatives independently and drive them from ideation to deployment. Participate actively in sprint planning, backlog grooming, and product reviews. 🔹 Implementation Support Work closely with engineering and QA teams during feature development. Conduct UAT (User Acceptance Testing) for new features and validate builds before production deployment. Track and report on the success of feature rollouts through adoption metrics and client feedback. Technical and Functional SkillsMust-Have: Strong proficiency in SQL for data querying and analysis. Comfort with Excel, Google Sheets (advanced functions like VLOOKUP, Pivot Tables, Macros, etc.). Experience working with BI tools like Google Data Studio, Power BI, or Tableau. Hands-on experience working with product analytics tools such as Mixpanel, Amplitude, Hotjar, or similar. Solid understanding of product metrics — DAU/WAU/MAU, Churn, Retention, Feature adoption, Activation Rates, etc. Ability to write structured, detailed documentation (PRDs, BRDs, User Stories). Experience in customer journey mapping and funnel analysis. Strong logical thinking, critical analysis, and problem-solving skills. Nice-to-Have: Exposure to SaaS/Enterprise product ecosystems. Familiarity with Agile/Scrum processes. Understanding of REST APIs and how data moves in SaaS systems. Experience working with CRM systems (HubSpot, Salesforce) for cross-functional collaboration. Prior experience in startups or fast-paced tech environments. Qualifications Bachelor’s degree in Engineering, Computer Science, Business Analytics, Statistics, or related fields. 1–3 years of experience in a Product Analyst, Business Analyst, or Data Analyst role. Prior experience in SaaS, AI, B2B platforms, or product-led tech companies preferred. Certifications in Data Analytics, Product Management, or Agile Methodologies are a plus. Personal Attributes Highly detail-oriented and organized in approach. Passionate about technology, AI, and building exceptional product experiences. Strong communication and presentation skills — ability to simplify complex data for business teams. Self-starter who thrives in high-velocity environments. Strong ownership mindset and a bias for action. Ability to work collaboratively across diverse cross-functional teams. Curious, coachable, and continuously looking to improve processes and products. What You’ll Get at Darwix AI Ownership & Impact : Play a pivotal role in shaping Darwix AI's GenAI platform’s evolution. High-Growth Environment : Work alongside some of the smartest minds in AI, product, and tech. Learning Opportunities : Access to mentorship, leadership exposure, and accelerated career growth paths. Culture : We prioritize innovation, collaboration, trust, and execution excellence over hierarchy. Compensation : Competitive fixed salary + Performance-linked bonus + Stock options (for high-performers). Vision : Build the future of AI-led revenue operations and create massive global impact. About the Product You’ll Work On Sherpa AI : Real-time agent assist, multilingual transcription, intelligent sales nudges. Transform+ : GenAI-powered sales conversation analytics for inside sales, retail, and field sales teams. Edge Compute for Sales : Real-time AI solutions operating at edge locations (offline-first, multilingual-first). Upcoming Modules : Voicebot Integration, Indic LLMs for Revenue Teams, AI Forecasting & Closure Prediction Systems. Application Process Submit your updated resume and portfolio (if applicable). Screening call with People Team. Analytical and Problem-Solving Assessment (may include SQL case, PRD drafting, etc.) Final round with Product leadership. Offer! How to Apply 📩 careers@darwix.ai Please include: Resume Any sample dashboard/report you've built (optional but preferred) A short paragraph on: "One product metric you think companies undervalue, and why?" Join the GenAI Revolution – Build with Darwix AI! #ProductAnalyst #ProductAnalytics #DataDriven #SQL #ProductManagement #DarwixAI #TechCareers #GurgaonHiring Show more Show less
