India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.Position TitleSenior Manager -Capabilities – Global Sourcing SolutionsPg 65 – SourcingFunction/GroupGlobal Sourcing SolutionsLocationMumbaiShift Timing1.30 Pm to 10.30 PmRole Reports toHead Sourcing – Global Sourcing SolutionsRemote/Hybrid/in-OfficeHybrid
About General Mills
We make food the world loves: 100 brands. In 100 countries. Across six continents.
With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we have been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate.us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth while standing for good for our planet and people.With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC), Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI), Global Shared Services (GSS), Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.inWe advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
Job Overview
Function Overview
The GIC Supply Chain team manages end-to-end operations, encompassing planning, sourcing, manufacturing, logistics, and analytics. They strategically plan to meet market demands, optimize sourcing, ensure efficient production, and oversee the seamless movement of goods from production to delivery. The team employs advanced analytics throughout these processes, fostering adaptability and operational excellence. This collaborative approach ensures a well-coordinated supply chain that aligns with both organizational goals and dynamic market conditions. Link
Purpose of the role
General Mills is seeking a
strategic and execution-driven Senior Manager – Sourcing Capabilities
to lead global sourcing operations from our India Capability Centre. This role will oversee both internal Centers of Excellence (COEs) and third-party delivery partners to enable supplier management, sourcing analytics, process optimization, and digital capability building. As a key driver of our
global sourcing vision
, the individual will focus on advancing strategic tools and processes—including
Coupa Sourcing Optimizer
,
should-cost modelling
, and
market intelligence frameworks
.The successful candidate will lead a team of procurement consultants
& buyers
to deliver high-quality, scalable, and future-ready sourcing services that support General Mills’ global operations. This role is accountable for ensuring
flawless service delivery
across all COE-managed activities, delivered consistently and in line with process standards, by both internal teams and external partners.In addition, this role is responsible for maintaining strong
controls and compliance
across
Source-to-Pay (S2P)
processes. The individual must bring in-depth expertise across various sourcing and procurement functions such as
Contract Management, Spend Management, Supplier Relationship Management, Tail Spend Management, Should-Cost Modelling, eSourcing,
and
Market Intelligence
& indirect category buying across Capex,MRO ,D&T & Corporate Services categoriesThis leader must be adept at navigating a complex, matrixed organization—working across global teams and service partners to
influence change
, drive
process excellence
, and ensure
best-in-class execution
. Strong project management skills are essential to
lead transitions, capability builds, and new initiatives
within the sourcing function.
Key Accountabilities
Responsibilities- 85% time:
- Capability Leadership & Service Delivery
- Lead day-to-day operations of the Sourcing COE comprising internal teams and external partners, ensuring SLA/KPI targets are consistently met across sourcing services.
- Overlooking the Indirect buying team of Buyers and Senior Buyers across categories such as Capex, MRO, D&T and Corporate services by coaching and mentoring the GIC Indirect buying manager.
- Oversee and optimize collaboration with Market Intelligence 3rd party company to deliver market intelligence solutions that inform category strategies, risk assessments, and sourcing decisions.
- Manage the partnership with 3rd party service providers across Sourcing COE’s to drive performance, compliance, and value realization in tail spend management, ensuring integration with overall procurement strategy.
- Develop and execute a supplier management framework in coordination with global category managers to support supplier evaluation, performance tracking, and development.
- Champion the use of Coupa Sourcing Optimizer for complex sourcing events, leveraging scenario planning and total cost evaluation to enable strategic sourcing decisions.
- Drive should-cost modelling practices across categories to support data-driven negotiations and value engineering efforts.
- Align sourcing operations with the global sourcing vision by standardizing processes, governance, and system usage across all markets and regions.
- Ensure appropriate staffing, recruitment, and upskilling of sourcing consultants within the COE, fostering a culture of continuous learning and performance.
- Oversee system governance, including user access, testing for upgrades, and system enhancements across sourcing platforms.
- Ensure audit readiness by maintaining up-to-date process documentation and providing support for internal and external audits.
- Lead change management for sourcing processes, systems, and market expansions—ensuring minimal disruption and successful transitions.
- Handle escalations and provide leadership in issue resolution and decision-making across sourcing activities.
- Facilitate monthly and quarterly business reviews with data-driven insights and improvement plans for sourcing leadership.
- Collaborate with third-party delivery partners to achieve productivity and quality targets, ensuring seamless execution of sourcing operations.
Strategic Enablement & Process Improvement (15%)
- Identify and lead sourcing process improvements through stakeholder feedback, performance metrics, and continuous improvement initiatives.
- Build and manage market intelligence frameworks in partnership with Beroe to deliver timely insights on supplier risk, industry trends, and cost structures.
- Work closely with Tail spend management 3rd party company and internal stakeholders to improve tail spend strategy, identifying opportunities for consolidation, automation, and value generation.
- Collaborate with global sourcing process owners and technology teams to shape the future Source-to-Pay (S2P) operating model.
- Act as the subject matter expert on sourcing tools, digital innovations, and best practices—guiding capability maturity across the organization.
- Meet SLA’s & KPI’s for the COE processes with 3rd party partner as well as internal COE teams.
- Ensure service levels are met per agreement.
- Develop advanced reporting and analytics to provide proactive insights to business
- Handle escalations received from internal and/or external business partners.
Identify opportunities for process optimization,automation & standardization to enhance efficiency , improve accuracy & reduce costs
- Prepare content for and facilitate monthly and quarterly business reviews.
- Assist in development of and lead implementation process design
- Ensure standard design across locations by influencing countries and resolving issues.
- Provide solutions to countries for any process deviations.
- Review Exceptions in the process and provide solutions
- Ensure appropriate 3rd party & internal team staffing and recruitment
- Partner with 3rd party to achieve productivity targets
- Support project/transition of new markets, regions & capabilities by developing process design and implementing the process
- Extend support in defining policy and implementation.
- Oversee support & /or implementation of new functionalities, systems or process changes thus ensuring smooth transition with minimal disruption
- Lead a team of S2P consultants across COE’s fostering a culture of high performance and continuous improvement
15 % of the time :
Process Improvement
- Identify opportunities for process improvement thru stakeholder feedback, surveys and continuous improvement activities
- Partner with Global Sourcing Process Owners , team members and 3rd party partners in process improvement activities and in maintaining alignment with the broader Source to Pay process vision.
Skills And Experience Required
This role demands a highly experienced professional with a strong background in procurement, supply chain management, and strategic sourcing. Specific skills include:
- 10–15 years of experience in sourcing, procurement, or supply chain, with at least 3 years in a leadership role managing global teams or shared services.
- Has End-to-end Source To Pay knowledge
- Has team management experience
- Should have experience in project management
- Can proactively identify risks and establish mitigation plans
- Has worked globally with team members in the US, Asia, Latin America , Europe & Australia
- Has proven analytical thinking and problem-solving skills
- Has multitasking skills and can prioritize and complete multiple tasks
- Should have strong knowledge of system logics
- Ability to question, recommend, influence and lead process changes to enhance efficiency and effectiveness for the team and stakeholders through the team
- Advanced MS Office skills preferred (i.e. Word, Excel, PowerPoint)
- Strong interpersonal and communication skills
- Commitment to superior customer service
Minimum Qualifications
- Education: Bachelor’s degree in Business, Supply Chain Management, Engineering, or a related field.
- Experience:
- 10 - 12 Years in Sourcing/Procurement or Service Delivery
- Proven track record of leading sourcing teams and independently driving business-critical procurement initiatives.
- Strategic Sourcing & Procurement Expertise:
- Strong background in procurement/ sourcing, contract development, and managing complex negotiations.
- Experience in developing and managing global Master Service Agreements (MSAs), supplier KPIs, and long-term strategic partnerships.
- Proficient in market analysis, risk management, economic and financial analysis to support strategic decision-making.
- Global Collaboration & Stakeholder Engagement:
- Demonstrated ability to work with global teams and stakeholders across time zones, especially in the U.S.
- Strong executive communication and interpersonal skills, with the ability to influence, collaborate, and drive alignment across functions.
- Analytical & Agile Mindset:
- Strong analytical, decision-making, and problem-solving skills with the ability to interpret evolving data and strategies.
- Agile and adaptable in ambiguous or rapidly changing environments; capable of re-prioritizing based on stakeholder needs.
- Leadership & Project Management:
- Experience leading through change, building team capability, and fostering accountability.
- Strong project management skills, with a bias for action and a results-oriented, autonomous working style.
- Interpersonal Effectiveness:
- Ability to build and maintain strong relationships across geographies and functions.
- Effective at motivating and influencing others while navigating cultural and organizational complexity.
- Communication:
- Fluent in English with the ability to work in a multicultural, multi-lingual environment.
Preferred Qualifications
- Master’s degree in Supply Chain Management, Business Administration, Engineering, or related field. APICS, CPM, or equivalent procurement certification preferred.
- Prior experience in managing teams/COE’s & service delivery in a global or North America-focused supply chain environment is highly desirable.
- Demonstrated success working with cross-functional and cross-regional teams, especially with U.S.-based stakeholders.
- Experience in the food and CPG (Consumer Packaged Goods) industry is a plus. Understanding of global sourcing complexities, regulatory compliance, and sustainability practices in procurement.
- Proven ability to operate in a global matrixed organization, supporting U.S. time zones and business units. Excellent written and verbal communication skills with an ability to influence senior stakeholders remotely.
Company Overview
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
