HR Manager

🔹Company Name- EW Shopping. 🔹Job Title: HR Manager  🔹Industry: E-Commerce 🔹Location: Sector-16, Noida. 🔹Salary: ₹35,000 - ₹40,000 per month 📌About the Company: We are a leading player in the e-commerce industry, providing top-notch services to millions of customers globally.    📌Job Description: As the HR Manager for our EW Shopping courier, you will be responsible for overseeing all aspects of human resources practices and processes. You will be instrumental in managing employee relations, recruitment, talent management, performance management, compliance, and training within a fast-paced, service-oriented environment. Your leadership will support our employees and ensure our company remains a great place to work, enhancing productivity and operational efficiency. 📌Key Responsibilities: 🔹Recruitment & Staffing: Oversee the recruitment process for all positions within the courier/logistics team, from drivers to administrative roles. Develop and execute recruitment strategies, including job postings, interviews, background checks, and onboarding processes. Manage relationships with external recruitment agencies and job boards. 🔹Employee Relations: Serve as the first point of contact for employee concerns, grievances, and conflict resolution. Ensure the work environment is safe, respectful, and free from discrimination or harassment. Mediate and resolve employee disputes to maintain a positive and productive work culture. 🔹Training & Development: Develop and implement training programs aimed at improving employee performance and operational knowledge. Foster a culture of continuous improvement by ensuring employees receive the necessary tools, knowledge, and resources. Organize safety and compliance training specific to the courier and logistics industry. 🔹Performance Management: Conduct regular performance reviews, provide feedback, and implement improvement plans where necessary. Support managers in setting and achieving team performance goals. Establish recognition programs to reward top performers and ensure employee satisfaction. 🔹Compliance & Legal: Ensure compliance with all relevant labor laws, transportation regulations, and health & safety requirements. Maintain accurate employee records in line with legal and company policies. Keep up to date with industry standards and HR best practices to ensure the company remains compliant. 🔹Compensation & Benefits: Manage the company’s payroll, benefits programs, and performance bonuses. Review and recommend adjustments to compensation packages to remain competitive in the marketplace. Handle employee queries related to benefits, compensation, and payroll issues. 🔹Strategic HR Initiatives: Develop and implement HR strategies that align with the company’s overall goals and vision. Provide data-driven insights and recommendations to improve employee retention, morale, and productivity. Work closely with leadership to ensure HR initiatives support the company's growth and operational efficiency. 📌 Experience & Qualifications: Experience:  🔹5 years to 7 years of experience in HR Manager with an e- commerce or FMCG industry.  🔹Manpower planning for warehouse, delivery, logistics operations 🔹Handling blue-collar and field staff HR operations 🔹High-volume recruitment (delivery agents, sorters, warehouse staff) 🔹Shift management, rostering, attendance systems 🔹Labor law compliance (ESIC, PF, Gratuity, Minimum Wages) 🔹Handling contract labor and third-party vendors 🔹Attrition control and employee engagement in non-desk roles 🔹Fleet staff management (drivers, delivery boys)  Qualification:  🔹Post- Graduation with specialization in Human Resource. (Familiar with advanced Excel or other certification courses in HR). 📌Technical Skills: 🔹HRMS / Payroll Software – e.g., Greyt HR, Zoho People, SAP SuccessFactors, Keka 🔹Attendance & Biometric Systems – Managing shift-based attendance for a large workforce 🔹Excel Proficiency – Data management, attrition analysis, shift tracking, salary inputs 🔹Recruitment Portals – Naukri, Apna, WorkIndia, Indeed for blue-collar hiring 🔹Compliance Tools – Handling labor compliance documentation, contract workforce legalities 🔹MIS Reporting – HR dashboards, manpower reports, headcount tracking 🔹Performance Tracking Tools – For field staff KPIs (e.g., delivery TAT, returns, behavior) 📌Soft Skills: 🔹Communication Skills – Clear and concise interaction across roles from labor to leadership 🔹Conflict Resolution – Handling grievances of field staff, especially related to wages, workload, and   shifts 🔹Leadership – Leading HR teams across hubs/branches, motivating operational staff 🔹Empathy – Dealing with frontline delivery personnel and understanding on-ground challenges 🔹Time Management – Balancing daily firefighting with long-term strategic tasks 🔹Adaptability – Working in dynamic, high-pressure logistics environments 🔹Problem Solving – Addressing attendance manipulation, delivery boy attrition, etc. 🔹Team Collaboration – Working closely with hub managers, dispatch teams, and vendors 📌Why Join Us? 🔹Competitive salary with a dynamic, growth-oriented work culture. 🔹Opportunity to work with an innovative and global e-commerce giant. 🔹Supportive team environment where learning and career growth are encouraged.