Role: Customer Support Executive Job Type: FULL TIME Shift Timings: Night Shift ( US Process - Inbond ) Working Days: Monday to Saturday Work Mode: Work from Office Handle customer data responsibly and professionally, ensuring confidentiality and accuracy. Must have excellent communication skills . Manage inbound customer calls, emails, and chats with efficiency and courtesy. Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries. Resolve customer queries in a timely and effective manner while maintaining high service quality standards. Escalate complex issues to the concerned department when required. Maintain a customer-first approach , ensuring satisfaction and positive experience in every interaction. Adhere to company policies, quality standards, and performance metrics. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Experience: Call center: 1 year (Preferred) BPO: 1 year (Preferred) International voice process: 1 year (Preferred) Language: English (Required) Work Location: In person Speak with the employer +91 8800531431
Role: Customer Support Executive Job Type: FULL TIME Shift Timings: Night Shift ( US Process - Inbond ) Working Days: Monday to Saturday Work Mode: Work from Office Handle customer data responsibly and professionally, ensuring confidentiality and accuracy. Must have excellent communication skills . Manage inbound customer calls, emails, and chats with efficiency and courtesy. Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries. Resolve customer queries in a timely and effective manner while maintaining high service quality standards. Escalate complex issues to the concerned department when required. Maintain a customer-first approach , ensuring satisfaction and positive experience in every interaction. Adhere to company policies, quality standards, and performance metrics. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Experience: Call center: 1 year (Preferred) BPO: 1 year (Preferred) International voice process: 1 year (Preferred) Language: English (Required) Work Location: In person Speak with the employer +91 8800531431
Responsibilities: Lead and manage a team of customer support executives handling inbound calls. Monitor team performance (AHT, CSAT, FCR, Quality, Attendance) and drive target achievement. Conduct coaching, feedback sessions, and performance reviews to improve team productivity. Handle customer escalations and ensure timely issue resolution. Maintain daily reports, ensure SLA compliance, and coordinate with QA, WFM, and Training teams. Drive team motivation, maintain discipline, and ensure a positive work environment. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Experience: TEAM LEAD: 1 year (Required) Language: English (Required) Work Location: In person
Talent Acquisition & Hiring Manage end-to-end recruitment for inbound customer support roles (CSA, Sr. CSA, Team Leaders, QA, Trainers, etc.). Coordinate sourcing, screening, interviewing, assessments, offer roll-out, and onboarding. Maintain hiring SLAs to meet process ramp-up requirements and attrition backfills. Employee Onboarding & Induction Conduct HR induction, documentation, background verification, and policy briefing. Ensure smooth joining formalities and handover to training/operations. Employee Engagement & Retention Plan employee engagement activities, R&R programs, and motivational initiatives for support staff. Identify attrition trends and implement retention strategies to reduce employee turnover. Conduct skip-level meetings, grievance handling, and exit interviews. Performance Management Drive the performance appraisal cycle for support teams and leadership roles. Work closely with operations for PIP (Performance Improvement Plans) and career development programs. Payroll, Compliance & HR Operations Manage attendance, leaves, shifts, and payroll coordination. Ensure statutory compliance (PF, ESIC, Gratuity, Shops & Establishments Act, etc.). Maintain HRMS records, employee files, and HR audit documentation. Policy Implementation & Discipline Implement HR policies, code of conduct, and disciplinary procedures. Resolve employee disputes, grievances, and escalate issues when necessary. Training & Development Coordination Work with L&D / Training teams to identify skill gaps and execute training calendars. Support soft skills, communication, and leadership development programs. Stakeholder Collaboration Work closely with Operations, WFM, Quality, and Training teams to support manpower planning and employee well-being. Serve as HR business partner for inbound customer support vertical. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Education: Master's (Preferred) Experience: HRBP: 2 years (Required) Work Location: In person
As a Talent Acquisition & Hiring specialist, you will be responsible for managing end-to-end recruitment processes for inbound customer support roles such as CSA, Sr. CSA, Team Leaders, QA, Trainers, etc. Your key responsibilities will include coordinating sourcing, screening, interviewing, assessments, offer roll-out, and onboarding. It will be crucial for you to maintain hiring SLAs to meet process ramp-up requirements and attrition backfills efficiently. Your role will also involve conducting employee onboarding activities such as HR induction, documentation, background verification, and policy briefing. Ensuring smooth joining formalities and handover to training/operations will be essential to set the right tone for new employees. In the aspect of Employee Engagement & Retention, you will be tasked with planning employee engagement activities, R&R programs, and motivational initiatives for support staff. Identifying attrition trends and implementing effective retention strategies to reduce employee turnover will be key. Additionally, you will conduct skip-level meetings, handle grievances, and conduct exit interviews as part of your responsibilities. Performance Management will be a critical aspect of your role, where you will drive the performance appraisal cycle for support teams and leadership roles. Collaborating closely with operations for Performance Improvement Plans (PIPs) and career development programs will be essential for enhancing team performance. Ensuring statutory compliance with regulations such as PF, ESIC, Gratuity, Shops & Establishments Act, etc., will be part of your responsibilities. You will also be required to maintain HRMS records, employee files, and HR audit documentation accurately. As part of Policy Implementation & Discipline, you will implement HR policies, code of conduct, and disciplinary procedures. Resolving employee disputes, grievances, and escalating issues when necessary will be crucial to maintaining a harmonious work environment. Your role will also involve coordinating Training & Development activities by working with L&D / Training teams to identify skill gaps and execute training calendars. Supporting soft skills, communication, and leadership development programs will contribute to enhancing employee capabilities. Collaboration with stakeholders such as Operations, WFM, Quality, and Training teams will be essential for supporting manpower planning and employee well-being. Serving as an HR business partner for the inbound customer support vertical will require effective communication and coordination skills. Additionally, the company offers benefits including cell phone reimbursement and Provident Fund. The ideal candidate for this role would have a Master's degree, with at least 2 years of experience as an HRBP. The work location for this position is in person. Please omit any additional details of the company if present in the JD.,
As a Team Lead in the customer support department, your role will involve leading and managing a team of customer support executives who handle inbound calls. You will be responsible for monitoring team performance metrics such as AHT, CSAT, FCR, Quality, and Attendance, and driving target achievement. Conducting coaching sessions, providing feedback, and performing regular performance reviews will be crucial in improving team productivity. Handling customer escalations effectively and ensuring timely issue resolution will be part of your responsibilities. Additionally, you will need to maintain daily reports, ensure SLA compliance, and collaborate with QA, WFM, and Training teams. Motivating your team, maintaining discipline, and fostering a positive work environment are key aspects of this role. **Qualifications Required:** - Minimum 1 year of experience as a Team Lead in a similar role - Proficiency in English language The company offers Provident Fund benefits and the work location is in person.,