As a Team Lead in the customer support department, your role will involve leading and managing a team of customer support executives who handle inbound calls. You will be responsible for monitoring team performance metrics such as AHT, CSAT, FCR, Quality, and Attendance, and driving target achievement. Conducting coaching sessions, providing feedback, and performing regular performance reviews will be crucial in improving team productivity. Handling customer escalations effectively and ensuring timely issue resolution will be part of your responsibilities. Additionally, you will need to maintain daily reports, ensure SLA compliance, and collaborate with QA, WFM, and Training teams. Motivating your team, maintaining discipline, and fostering a positive work environment are key aspects of this role. **Qualifications Required:** - Minimum 1 year of experience as a Team Lead in a similar role - Proficiency in English language The company offers Provident Fund benefits and the work location is in person.,

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Team Leader/Supervisor