26 Sla Compliance Jobs

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver 1. Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for TM projects 3. Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score Mandatory Skills: Project Management. Experience: 8-10 Years.

About The Role : Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro''s way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA''s and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure 1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score

Strong proficiency in Python (5+ years professional experience) Strong experience with GitHub /PR workflows Good networking knowledge Prior experience with GitHub /PR workflows Experience with supporting developer tools or open-source projects Excellent troubleshooting and debugging skills Good Kubernetes/docker skillsAbility to communicate technical concepts clearly to both technical and non-technical audiences Strong sense of ownership and commitment to SLA compliance Familiarity with using Jira Preferred Qualifications Experience with CI/CD systems (mainly Jenkins, etc) Familiarity with packaging and distributing Python libraries Contributions to open-source Python projects Experience working in distributed teams or supporting developer communities

Strong proficiency in Python (5+ years professional experience) Strong experience with GitHub /PR workflows Good networking knowledge Prior experience with GitHub /PR workflows Experience with supporting developer tools or open-source projects Excellent troubleshooting and debugging skills Good Kubernetes/docker skillsAbility to communicate technical concepts clearly to both technical and non-technical audiences Strong sense of ownership and commitment to SLA compliance Familiarity with using Jira Preferred Qualifications Experience with CI/CD systems (mainly Jenkins, etc) Familiarity with packaging and distributing Python libraries Contributions to open-source Python projects Experience working in distributed teams or supporting developer communities

Job Profile / DepartmentAnalyst, Payroll USJob Location:BangaloreJob Code:XXXJob Level: Level XXReporting to:Team Lead Payroll US Mission/ Core purpose of the Job : Tata Consumer Products is a fast-moving consumer goods company headquartered in Mumbai, Maharashtra, India, and a subsidiary of the Tata Group. It is the world's second-largest manufacturer and distributor of tea and a major producer of coffee. The TCPL Shared Service Centre (SSC) is envisioned to support the TATA Consumer Products practices by executing a major portion of the transactional activities in engagements that are currently being done in the different service lines and locations. The talent pool in the SSC will be a mix of experienced professionals who will supervise and undertake judgmental activities and commerce graduates who will implement services based transactional activities. The payroll team at the SSC would support all payroll processes for the defined customers / markets. A Payroll Analyst would be responsible for: Payroll processing Query resolution Reconciliation Quality Assurance & SLA Compliance Teamwork & Communication ESSENCE OF ROLE- Key Responsibilities1 Payroll Processing Ensure that there is efficiency in the payroll & employee benefits administration Ensure that all settlement is made in case of employees who separate from the firm Ensure that the employees are aware of the benefits that are available to them and the same is utilized in a judicious manner Manage employee payroll data Process court and government ordered deductions Manage on cycle and off cycle payroll processing and approval 2 Query resolution Manage query resolution with respect to payroll Resolve all the issues pertaining to the compensation of the employees 3 Payroll reconciliation Manage payroll Replacements and Reversals, Underpayments/Overpayments Manage and drive Period End / Year end Reconciliation Tax Filing and Payment Manage Annual Wage Statements Corrections 4 Quality Assurance & SLA Compliance Deliver performance against agreed service level agreements 5 Teamwork & Communication Responsible for own learning and development with guidance from team leader / manager Ensure a customer centric and partnership approach to develop strong relationships with other working groups Effective communication of issues across the SSC and working groups PERSONAL SPECIFICATIONS ESSENTIALDESIRED Bachelors / Masters degree in Commerce / MBA FinanceX 1-3 years relevant experienceX End to end knowledge of payroll process X Knowledge of financial processes and accountingX Knowledge of ADP systemsX Knowledge of Local GAAPX Knowledge of SOX, and IFRS X Experience in SSC/ BPO/ KPO X Good knowledge of MS Office (Word, Excel and Outlook)X Fluency in English (both written and oral)X Good analytical and decision-making skillsX Good communication skillsX Ability to communicate with senior management with easeX Ability to be flexible with job duties and scope of workX Ability to manage a team efficiently and effectivelyX GLOBAL PERFORMANCE DRIVERSFUNCTIONAL SKILLS Putting Customer FirstPayroll ManagementManaging a Changing EnvironmentAnalytical SkillsDelivering ResultsMS OfficeCommunicating for Impact Performing through our People Page 1 of 2

Technical Project Quality Auditor We are looking for a meticulous and results-driven Technical Project Quality Auditor to ensure that project execution aligns with defined scope, timelines, and delivery commitments. This role focuses on evaluating project lifecycle compliance, validating delivery against contractual and internal standards, and identifying areas of deviation or risk to ensure successful project outcomes. Key Responsibilities: Audit project documentation and execution against approved scope, schedules, and deliverables. Verify that projects follow defined governance models, stage-gate reviews, and compliance checkpoints. Assess alignment of delivered outcomes with project charters, business requirements, and technical specifications. Identify deviations in scope, schedule, budget, and quality; report variances with root cause insights. Review change request processes to ensure proper justification, approval, and impact analysis. Evaluate adherence to delivery methodologies (Agile, Waterfall, Hybrid) and project management best practices. Collaborate with PMs, delivery leads, and stakeholders to close non-conformities and ensure corrective actions. Maintain audit trails, compliance logs, and dashboards for reporting project health and delivery assurance. Participate in risk reviews and contribute to mitigation planning from a delivery compliance perspective. Support internal and external project audits, including client-facing reviews where applicable. Qualifications: Bachelor's degree in Engineering, Information Technology, or Project Management. 35 years of experience in project auditing, PMO governance, or delivery assurance in a technical environment. Strong understanding of project lifecycle management, scope control, and delivery frameworks. Familiarity with project tracking tools (e.g., MS Project, JIRA, Asana, Smartsheet). Working knowledge of contractual delivery compliance and SLA adherence. Certifications such as PMP, PRINCE2, or CMMI Associate/Auditor preferred. Key Competencies: Analytical mindset with high attention to detail. Strong communication and reporting skills. Ability to manage cross-functional audits across multiple projects. Knowledge of risk and change management processes. Self-driven, with a strong sense of ownership and objectivity.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure 1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Salesforce QA Automation.Experience5-8 Years.

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver 1. Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score Mandatory Skills: Project Management.

Provide L1 technical support for software issues. Troubleshoot hardware , software and network issues. Log incidents, guide users, and ensure timely resolution as per SLAs. Required Candidate profile Only Male freshers with basic tech knowledge. Good communication skills in English. Customer-focused mindset, eager to learn

Manage FM ops across multiple sites, Client coordination, Team & resource management, SLA compliance & audits, Budgeting & performance reviews. Excellent communication, FM knowledge, Multi-site ops experience, Client handling skills.

Hi, We are hiring for the ITES Company for US Tax Team Lead Role. Job Description Minimum 4 years of overall experience with minimum 1 year as Team Lead. Manage end to end delivery of all Tax related processes Identify day-to-day issues and resolve in consultation with the customer SLA monitoring and improvements in processes Arrange for periodic trainings to the staff to be aware of the changes in the policies and procedures as well as customer specific changes Periodic calls and meetings with customer to discuss SLA compliance. Co-ordinate with various other functions such as technology, Quality etc Desired Competencies (Technical/Behavioral Competency) Commerce Graduate with Masters degree an added advantage Basic knowledge of tools and systems ( JDE, MS Office) Basic understanding of US Tax regulations Conversant of various online tools and systems Good analytical and communication skills High energy, self-motivation with a high degree of accountability Oral and written communications skills in English Capability to work under time pressure in a dynamic business environment, Computer literate in various tools To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 258

The Industrialization Shared Services Professional builds and packages asset services while being responsible for mutualization of resources and means to do it. They also perform run and provide support on deployed assets services, as per agreed SLAs and economics. They ensure assets services supervision compliance and measure metrics. Grade Specific Industrialization Shared Services Associate Executes support activities in shared services operations service delivery with guidance from Shared Service Managers.

The Industrialization Shared Services Professional builds and packages asset services while being responsible for mutualization of resources and means to do it. They also perform run and provide support on deployed assets services, as per agreed SLAs and economics. They ensure assets services supervision compliance and measure metrics. - Grade Specific Industrialization Shared Services Associate Executes support activities in shared services operations service delivery with guidance from Shared Service Managers.

The Industrialization Shared Services Professional builds and packages asset services while being responsible for mutualization of resources and means to do it. They also perform run and provide support on deployed assets services, as per agreed SLAs and economics. They ensure assets services supervision compliance and measure metrics. - Grade Specific Industrialization Shared Services Associate Executes support activities in shared services operations service delivery with guidance from Shared Service Managers.

Hiring Lead - Core Solutions (Payments) to manage banking payment apps. Key tasks: solution design, integration, vendor coordination, testing, security, compliance. Expertise in IMPS/UPI, ATM Switch, Debit Cards required. Team leadership included. Required Candidate profile Experience: 10+ years (Banking domain mandatory) Qualification: Full-time Graduation / Post-graduation Seeking experts in deep banking technology knowledge, system implementation, and problem-solving.

Role description The Global Travel Experience Manager will oversee and manage all aspects of international and domestic travel arrangements for the organization. This role requires managing travel experience for employees, travel supply chain management and compliance with various travel requirement, it will include planning and managing enterprise travel budget, policy, process design and improvement. It will require an understanding of global travel practices and commitment toward safe and compliant travel arrangements. 1.Prepare and d eploy Global travel policy and SOP in line with industry best practices and in collaboration with TTL stake holders. 2.Manage trave l experience at target levels and take actions of improvement and issue resolution. 3.iTravel tool sustenance and improvements base d on traveller feedback and organization requirements. 4.Travel metric management Policy compliance Goal 90% +Cost Efficienc y per travel unit Improvement of 10% compared to FY24 adjusted to inflation.Travel satisfaction Setting baseline and improve 5.Supply Chain Management Negotiate contracts and rates with travel vendors to ensure the best possible terms and savings for the organization Evaluate and monitor vendor performance to ensure quality service delivery 6.CommunicationEffective global commu nication to travellers on travel services, s and awareness 7.SLA Compliance for travel services Time to confirm travel servi ces 24 hrsTime to reconcile financial statements 3 days Helpdesk support / Escalation management for query resolution sam e day 8.Business Travel Visa Management: Understanding of Business Visa processing requirements for global destinations and all e mployee bases.

About The Role : Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro''s way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA''s and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure 1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score

About The Role : Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro''s way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA''s and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure 1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score

Hi, We are hiring for the ITES Company for US Tax Team Lead Role. Job Description Minimum 4 years of overall experience with minimum 1 year as Team Lead. Manage end to end delivery of all Tax related processes Identify day-to-day issues and resolve in consultation with the customer SLA monitoring and improvements in processes Arrange for periodic trainings to the staff to be aware of the changes in the policies and procedures as well as customer specific changes Periodic calls and meetings with customer to discuss SLA compliance. Co-ordinate with various other functions such as technology, Quality etc Desired Competencies (Technical/Behavioral Competency) Commerce Graduate with Masters degree an added advantage Basic knowledge of tools and systems ( JDE, MS Office) Basic understanding of US Tax regulations Conversant of various online tools and systems Good analytical and communication skills High energy, self-motivation with a high degree of accountability Oral and written communications skills in English Capability to work under time pressure in a dynamic business environment, Computer literate in various tools To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 258

Roles and Responsibilities: Act as a primary point of contact for clients to manage and coordinate service delivery. Monitor and ensure compliance with Service Level Agreements (SLAs) and deliver high-quality service. Coordinate with cross-functional teams for incident resolution and service management. Track, analyze, and report service performance using relevant metrics. Manage escalations, resolve service-related issues, and ensure client satisfaction. Conduct regular service reviews and collaborate with clients to understand business needs. Identify areas for process improvement and implement best practices to enhance service quality. Maintain documentation, generate reports, and provide insights for decision-making. Requirements: Bachelors degree in IT, Computer Science, Business Management , or a related field. Minimum of 3 years of experience in service delivery management or a related role. Strong understanding of IT Service Management (ITSM) frameworks and tools. Experience in managing SLA-based service delivery . Excellent problem-solving and communication skills. Ability to handle client interactions, manage stakeholder expectations, and resolve issues efficiently. Proficiency in using Microsoft Office Suite and relevant reporting tools. ITIL or similar certification is preferred. Benefits: Competitive salary with performance-based incentives. Opportunities for professional growth and career advancement. Collaborative and inclusive global work environment. Exposure to global IT operations and best practices.

Lead end-to-end solutions, integration, customization, implementation, support, security, and performance for multiple banking applications, ensuring SLA compliance and vendor coordination. For more details Contact:8714579992 or jobsumind1@gmail.com Required Candidate profile Experience Required : 4-15 years Knowledge of banking and financial applications, including EFRMS, AML, CRM, HRMS, etc. End-to-end application solutioning, integration, and customization.

SAS Viya Cloud - L1/L2 AMS Support Experience - 2+ Years Location - Hyderabad Mode - Work From Office and Rotational shifts Responsibilities: Monitor and support SAS Viya workloads, ensuring system uptime and performance. Troubleshoot job execution failures, data integration, and analytics model processing. Ensure regular patching and software version updates. Maintain SLA compliance for system performance and availability. Skills & Qualifications: 2-5 years of experience with SAS Viya Cloud. Strong understanding of data analytics, reporting, and BI tools. Thanks & Regards Mohana Sritanaya | Quant Systems Inc. (A Sonata Software Company) IT Recruiter Email : mohana.sritanaya@sonata-software.com

Lead product data management, artwork coordination, and digital asset operations for CPG clients. Oversee teams, ensure data accuracy, optimize workflows, and drive innovation across markets while meeting SLAs and KPIs. Required Candidate profile MBA preferred, 5-12+ yrs in CPG product data management, digital assets, or MarTech. Strong leadership, project management, stakeholder engagement, analytical skills, and Microsoft Office proficiency

Notice Period: Up to 15 days Primary Skills: Domain Expertise: Logistics, WMS (Inbound, Outbound, Warehouse Inventory & Recount), Procurement Systems, OMS, IMS, B2B eCommerce Technical Support: Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce Database & Cloud: SQL Queries, Azure Cloud, NoSQL/MongoDB, Elastic Search System & Tools: API Integration, Web Services, Networking, Windows/Linux, Log Analysis, Debugging ERP Systems: Oracle WMS, SAP WMS, or equivalent DevOps & Automation: Python, Bash, PowerShell, Scripting, Incident & Change Management (ITIL Preferred) Key Responsibilities: Act as Level 1 & Level 2 Support, handling escalations and ensuring quick resolutions Troubleshoot API failures, system integrations, and database inconsistencies Work closely with Product & Engineering teams for issue debugging Monitor system health, permissions, and access controls Manage ticketing systems (JIRA, ServiceNow, Zendesk) and ensure SLA compliance Assist in system upgrades, testing, and deployments Document troubleshooting steps, known issues, and resolutions 24/7 on-call support for critical issues Immediate Joiners Preferred!

About Site Supervisor: To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. The Site Supervisor role is a high intensity, high responsibility and hands on role. The role requires an individual to be highly involved in the day-to-day operations and be able to track and follow up on service levels. Key deliverables. Maintain healthy relationship with client/employees. Vendor relationship & on-the-go training. Managing and minimizing process and system deviations. Managing delivery SLAs and maximizing customer satisfaction. Engaging vendors & maximizing their business involvement. Roles & Responsibilities: Ensuring friendly, efficient and professional food & beverage service is provided to all employees of clients. Familiarize yourself with events to ensure employee requests and needs are met. Supervise team members of the vendor partners to ensure smooth daily operations. Actively resolve complaints and challenges presented by the employees. Conducting vendor partners training and ensuring all their staff are competent in-service procedures. Impeccable grooming and personal presentation. Ability to maintain high and consistent standards. Prerequisites: The ideal candidate should possess the following qualities: Bachelors degree or equivalent. 0-4 years of Experience. Food-Tech experience preferred. Hotel Management. Local language is mandatory.