49 Sla Compliance Jobs

About US DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary We are seeking a highly skilled and experienced Project Manager with a strong background in the IoT domain to lead project execution, from proposal to delivery. This role acts as a strategic bridge between the Sales and Customer Success teams, ensuring client expectations are met through structured planning, seamless coordination, and timely execution. Key Responsibilities Lead and manage end-to-end IoT project lifecycles, from planning and proposal development to execution and delivery. Collaborate with Sales, Engineering, and Customer Success teams to translate client requirements into actionable project plans. Prepare detailed project proposals, cost estimations, and resource plans. Serve as the primary point of contact for internal teams and clients throughout the project lifecycle. Monitor project milestones, timelines, risks, and budgets to ensure successful delivery. Facilitate cross-functional communication to ensure smooth handovers and client satisfaction. Drive resolution of issues and ensure alignment across departments for optimal project outcomes. Requirements 10+ years of total experience, with a minimum of 3 years in the IoT industry (hardware or software projects). Proven track record of delivering complex projects on time and within scope. Strong experience in project proposal creation and cost estimation. Excellent organizational and leadership skills. Ability to manage multiple stakeholders and priorities simultaneously. B.Tech or M.Tech in Engineering or related field. Outstanding communication and interpersonal skills, with an ability to interface effectively with both technical and non-technical teams. Skills: risk management,resource planning,cross-functional communication,cost estimation,multi-project handling,budget management,milestone & kpi monitoring,end-to-end project delivery,technical documentation & planning,sla compliance,project management,risk & issue management,iot,cross-functional team coordination,problem solving,stakeholder management,proposal development,proposal planning Show more Show less

As a NOC Executive at our company, you will play a crucial role in supporting our Telecom/network infrastructure operations. Your primary responsibility will be to monitor the network performance 24x7, troubleshoot technical issues, escalate faults as needed, and ensure minimal downtime for our services. Your key responsibilities will include monitoring network alarms and performance using NMS tools, performing basic troubleshooting to address issues, and raising incident tickets for further investigation. You will also be required to coordinate with field engineers and vendors to resolve faults efficiently, maintain detailed logs, and prepare shift handover reports for seamless operations. It will be essential for you to ensure SLA compliance in all your activities and generate reports to track network performance and incident resolution. Your proactive approach and attention to detail will be critical in maintaining the reliability and efficiency of our network infrastructure.,

Saven Tech is a rapidly growing service provider to technology-driven businesses based in Hyderabad. With 28 years of expertise, Saven delivers immediate and measurable results to clients, helping them achieve long-term success. Saven serves over 60 companies worldwide, offering solutions to overcome IT-related challenges and developing complementary products for added value. We are seeking a highly skilled and experienced Delivery Manager / Account Manager for our US staffing division, specifically catering to IT services and implementation clients such as Cognizant and Accenture. The ideal candidate should possess a strong background in client handling and client mining. The individual must be adept at managing relationships, ensuring project success, and identifying new business opportunities within existing accounts. Key Responsibilities: - Serve as the primary point of contact for key clients, understanding their needs and ensuring expectations are met. - Build and maintain strong relationships with client stakeholders, driving client satisfaction. - Identify new business opportunities within existing client accounts to expand business, including up-sell and cross-sell initiatives. - Oversee the delivery of staffing services to clients, ensuring that recruitment, onboarding, and project deliverables are met within timelines and budgets. - Manage multiple accounts and projects simultaneously, ensuring consistent delivery quality. - Track project milestones, deliverables, and timelines, ensuring accountability across teams. - Ensure compliance with SLAs (Service Level Agreements) and client contracts. - Work closely with clients like Cognizant, Accenture, and other large IT services companies, understanding their staffing and project delivery needs. - Strategize account plans to increase the client's share of the wallet, while identifying opportunities to enhance the service offerings. - Generate regular performance reports, highlighting key metrics such as client satisfaction, project success, and revenue growth. - Use data and insights to make informed decisions and provide feedback to clients for continuous improvement. Required Qualifications: - Experience: Minimum 6+ years of experience in US staffing, with a focus on IT services and implementation clients. - Experience working with large IT services companies like Cognizant, Accenture, and similar organizations. - Strong knowledge of the IT landscape, including relevant technologies, roles, and market trends. - Excellent verbal and written communication skills with a proven ability to handle high-level client interactions. - Strong problem-solving skills with the ability to think strategically and manage multiple projects at once. - Onsite availability: Must be ready to work onsite at the Hyderabad location. How to Apply: Interested candidates are invited to submit their resumes at cdolly@saventech.com, along with a cover letter, detailing their experience and qualifications for this role.,

As a skilled and visionary Technical Manager specializing in Backup & Disaster Recovery (DR), you will be responsible for leading and modernizing the global data protection strategy at Siemens Healthineers. Your role will be crucial in ensuring the safeguarding of Healthineers data assets against ransomware threats, enhancing cyber resiliency, and implementing cutting-edge DR solutions across cloud and on-premise environments. You will drive the unification and standardization of backup solutions company-wide, while also overseeing IT service operations such as incident, request, change, knowledge management, and problem management. Your key tasks and responsibilities will include: - Leading the design, implementation, and lifecycle management of a unified backup and DR platform across all Siemens Healthineers locations. - Evaluating and integrating emerging technologies and industry trends such as immutable backups, cloud-native DR, BaaS, and DRaaS. - Migrating disparate backup solutions to a single enterprise-grade solution, leveraging technologies like Commvault. - Designing and enforcing backup strategies that defend against ransomware and other advanced threats. - Implementing modern cyber-resilient features including immutable backups, air-gap protection, forensic clean rooms, and automated anomaly detection and alerting. - Defining and ensuring alignment with business continuity strategies, recovery point objectives (RPO), and recovery time objectives (RTO). - Automating and conducting regular DR drills and post-mortem analyses to validate recovery readiness. - Leading and managing ITSM processes including incident, request, change, and problem management across backup and DR services. - Ensuring high availability and SLA compliance for backup/DR operations through proactive monitoring and reporting. - Driving continuous improvement initiatives in service delivery aligned with ITIL best practices. - Overseeing the budgeting, cost tracking, and optimization of backup and DR services. - Supporting business case development for tool consolidation and infrastructure investment. - Leading a global or distributed team of engineers and specialists, developing staff through coaching, training, and performance management to foster a culture of accountability, innovation, and service excellence. Qualifications required for this role include: - Bachelor's degree in Computer Science, Information Systems, or related discipline (Master's preferred). - 12+ years of experience in IT infrastructure roles, with 4+ years in a technical management or leadership position. - Experience with on-premises and cloud-native backup and recovery technologies. - Experience with Disaster Recovery solutions for both cloud (e.g., Azure, AWS) and on-premise environments. - Strong background in protecting data against ransomware and enhancing cyber resiliency. - Solid understanding of ITSM frameworks, preferably ITIL v4 certified. - Experience in managing global backup/DR migrations and solution unification projects. In terms of technical skills, you will need: - Experience in managing and designing Commvault-based backup environments. - Experience with on-premises and cloud-native backup/DR and recovery tools such as Commvault, Cohesity, Azure Backup, VMWare Site Recovery Manager, and Azure Site Recovery. - Experience implementing immutable backups, anomaly detection, and recovery solutions to withstand ransomware attacks. - Practical knowledge of configuring logical/physical air-gap architectures and immutable storage. - Experience backing up VMs, physical servers, databases, and integrating with platforms like VMware, Hyper-V, and SAN/NAS. - Proven ability to design, implement, and test DR strategies for both on-premise and cloud infrastructures. - Knowledge of regulatory requirements (e.g., GDPR, HIPAA) and ensuring backup solutions meet compliance and audit standards. - Experience with enterprise ITSM platforms like ServiceNow. - Strong communication and stakeholder management skills across business and technical teams. Siemens Healthineers values individuals who dedicate their energy and passion to a greater cause. As part of our global team, you will have the opportunity to innovate for healthcare, building on our legacy of pioneering ideas. We encourage ownership of work to support personal and professional growth in a flexible and dynamic environment.,

Responsibility of the entire Wireline Network, including FTTH, Intercity OFC, and ISP Network, is a crucial aspect of the Area Manager role. Your primary focus will be to ensure the best possible experience for end customers in terms of network operation, with a specific emphasis on CMO reduction through proper planning. It is essential to work towards improving the health of the OFC network and taking end-to-end responsibility for the entire network. Effective partner management for patrolling quality Capex execution and implementing a fiber cut reduction plan are key priorities. Additionally, attention to preventing single fiber breaks and conducting preventive maintenance activities is necessary to maintain network reliability. For internal candidates, the Area Manager role involves various major activities to achieve customer delight and provide quality services. This includes ensuring timely and high-quality service delivery to all customers, conducting monthly meetings to understand customer needs, and overseeing the operation and maintenance of a 3000 KM fiber network. A good understanding of MPLS, ASON, and DWDM technologies is essential, along with actively engaging and developing the team to drive commitment and high performance. Regular issue closure discussions with the team, maintaining network uptime at 99.99%, and implementing effective network monitoring systems are critical responsibilities. Planning and executing preventive and corrective maintenance activities, ensuring KPI performance, network uptime, MTTR, and SLA compliance, and handling new network delivery plans are also part of the role. The Area Manager must coordinate with the NOC and vendors to resolve faults promptly, achieve Opex savings, remove end-of-life equipment, and reduce Capex through innovative strategies. Mentoring and coaching team members to enhance their skills and performance, optimizing network operation and maintenance within budget and timelines, and collaborating closely with cross-functional teams are essential for successful operations. In-depth knowledge of wireline transport network, fixed-line broadband, OTN, MSAN, and various data circuits is required to meet business requirements effectively. This role requires a strong focus on maintaining network quality, uptime, and monitoring Capex and Opex parameters to drive operational excellence.,

As a Python SDET with 4-6 years of experience, you will be responsible for ensuring the stability and performance of the test framework by effectively troubleshooting, debugging, and resolving issues within defined SLAs. Your strong proficiency in Python will be vital as you engage with Python developers using the framework through various platforms. You will act as the first responder for user-reported issues and bugs, maintaining the framework with regular updates and patches to uphold its stability and performance. Your expertise in GitHub/PR workflows, basic networking knowledge, Kubernetes/docker skills, and experience with supporting developer tools or open-source projects will be valuable assets in this role. Strong troubleshooting and debugging skills, along with a sense of ownership and commitment to SLA compliance, are essential qualities we are looking for. Your ability to communicate technical concepts clearly to both technical and non-technical audiences will play a crucial role in this position. Additionally, you will review and merge community pull requests, write clean and maintainable Python code to enhance framework features, and update documentation to assist users in adopting and troubleshooting the framework. Your familiarity with Jira, experience with CI/CD systems (mainly Jenkins, etc.), and contributions to open-source Python projects will be beneficial. Working in distributed teams or supporting developer communities will also be part of your responsibilities. If you are passionate about collaborating with internal teams and the community to define the roadmap and prioritize enhancements, identifying common user pain points, and proposing long-term solutions, then this role is perfect for you. Your professionalism, empathy, and clear communication skills will be key in providing support to users and contributors. Join us in this challenging yet rewarding opportunity to make a difference in the world of software development and testing.,

At Techwave, we are committed to fostering a culture of growth and inclusivity. We believe in challenging everyone associated with our brand at every step and providing them with the necessary opportunities to excel in life. People are at the core of everything we do. Techwave is a leading global IT and engineering services and solutions company that is revolutionizing digital transformations. Our goal is to enable clients to maximize their potential and achieve a greater market through a wide array of technology services, including Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of Things (IoT). Founded in 2004 and headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to help businesses accelerate their growth. We are a team of dreamers and doers who are constantly pushing the boundaries of what's possible, and we want YOU to be a part of it. Role: Migration Manager Experience: 15+ Years Job Type: Permanent Location: Hyderabad Roles And Responsibilities Cloud Migration Expertise: Lead data center migration projects from on-premises environments to Azure Cloud, demonstrating deep expertise in cloud architecture, specifically Azure, and managing the seamless transition of infrastructure and applications. Collaboration: Work with technical design teams to establish benchmarks for Infrastructure and Cloud domains, with a specific focus on Azure Cloud infrastructure and services. Client Relationship Management: Maintain positive relationships with clients, provide regular updates, and address inquiries and concerns. Service Delivery Coordination: Oversee the delivery of services, coordinate efforts of different teams to ensure timely and efficient service, align resources and processes with client expectations. Cross-Platform Support: Manage hybrid environments for SAP and Non-SAP applications, optimize resources, ensure high availability, and coordinate incident management to meet business requirements. Application Landscape Management: Oversee both SAP and Non-SAP applications, ensuring seamless integration, performance optimization, and full lifecycle management from deployment to decommissioning. Project Planning and Coordination: Lead cloud migration strategies, integrate IT service management processes, manage risks, ensure technical oversight, execution of change management, quality assurance, documentation, and knowledge transfer. Performance Monitoring: Track and monitor service performance, identify areas for improvement, implement necessary changes, evaluate and adjust services regularly. SLA Compliance: Ensure that service level agreements are met, monitor performance metrics to ensure adherence to SLAs. Team Leadership and Development: Build and maintain high-performing teams, foster a positive working environment, provide guidance, encouragement, and support to IT service staff, determine training needs, assist in professional growth. Process Improvement: Continuously evaluate and improve processes to ensure efficient and effective service delivery, drive continuous lifecycle and service improvements. Incident Management: Manage restoration of service in critical incidents, monitor and manage reporting Infrastructure and Cloud teams, take ownership of critical incidents, coordinate with resolution parties, establish effective communication for post-incident reviews. Managerial Skills Leadership: Lead and guide Managed Services project teams, resolve conflicts to improve productivity. Communication: Manage client relationships and internal coordination. Problem-Solving: Address issues and concerns during service delivery. Project Management: Manage project planning, business requirements, forecasting, and budget. Financial Management: Monitor finances, make necessary budget adjustments. Decision-Making: Make decisions under direct control, escalate issues when necessary. Team Building: Build and maintain high-performing teams. In-depth Knowledge: Escalation procedures, incident management, Problem, Change, and other disciplines related to service delivery. Good to have knowledge of ITIL (Information Technology Infrastructure Library) principles. Tools and Technologies Azure Cloud Migration Tools: Azure Migrate, Site Recovery, Database Migration Service, Monitor for efficient workload migration and management. Microsoft Azure VMware Solution (AVS) (Good to have). Knowledge of SAP Workloads migration (Good to have). Exposure to Microsoft Partner Program Dynamics (Good to have). Certifications Azure (professional) level preferred. ITIL4 Certification (advanced) preferred.,

Tech stack- Database: Mongodb: S3 Postgres Strong experience on Data pipelines; mapping React; Node; Python Aws; Lambda About the job Summary We are seeking a detail-oriented and proactive Data Analyst to lead our file and data operations, with a primary focus on managing data intake from our clients and ensuring data integrity throughout the pipeline. This role is vital to our operational success and will work cross-functionally to support data ingestion, transformation, validation, and secure delivery. The ideal candidate must have hands-on experience with healthcare datasets, especially medical claims data, and be proficient in managing ETL processes and data operations at scale. Responsibilities File Intake & Management Serve as the primary point of contact for receiving files from clients, ensuring all incoming data is tracked, validated, and securely stored. Monitor and automate data file ingestion using tools such as AWS S3, AWS Glue, or equivalent technologies. Troubleshoot and resolve issues related to missing or malformed files and ensure timely communication with internal and external stakeholders. Data Operations & ETL Develop, manage, and optimize ETL pipelines for processing large volumes of structured and unstructured healthcare data. Perform data quality checks, validation routines, and anomaly detection across datasets. Ensure consistency and integrity of healthcare data (e.g., EHR, medical claims, ICD/CPT/LOINC codes) during transformations and downstream consumption. Data Analysis & Reporting Collaborate with data science and analytics teams to deliver operational insights and performance metrics. Build dashboards and visualizations using Power BI or Tableau to monitor data flow, error rates, and SLA compliance. Generate summary reports and audit trails to ensure HIPAA-compliant data handling practices. Process Optimization Identify opportunities for automation and efficiency in file handling and ETL processes. Document procedures, workflows, and data dictionaries to standardize operations. Required Qualifications Bachelors or Master’s degree in Health Informatics, Data Analytics, Computer Science, or related field. 5+ years of experience in a data operations or analyst role with a strong focus on healthcare data. Demonstrated expertise in working with medical claims data, EHR systems, and healthcare coding standards (e.g., ICD, CPT, LOINC, SNOMED, RxNorm). Strong programming and scripting skills in Python and SQL for data manipulation and automation. Hands-on experience with AWS, Redshift, RDS, S3, and data visualization tools such as Power BI or Tableau. Familiarity with HIPAA compliance and best practices in handling protected health information (PHI). Excellent problem-solving skills, attention to detail, and communication abilities.

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, a place where you can grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. Expand your skills and expertise in the current role, preparing for future advancements. Encouraged to take every opportunity to further the career within the global team. - Hands-on experience with Citrix XenApp/XenDesktop in medium to large enterprise environments. - Knowledge of designing, deploying, and troubleshooting an enterprise XenApp/XenDesktop infrastructure. - Level 2 experience in implementing and supporting XenApp, XenDesktop, Provisioning Services, and Windows operating systems. - Hands-on knowledge of VMware/XenServer/Hyper-V management and Administration. - Excellent knowledge of Dev, Test, pre-production, and Production environments, including best practices. - Excellent knowledge of Citrix XenApp\XenDesktop patch management and best practices. - Excellent knowledge of Application streaming and streaming profiler. - Understanding of NetScaler features and deployment scenarios. - Hands-on knowledge of Citrix Director & Monitoring tool installation and administration. - Excellent knowledge of different profile management solutions and troubleshooting. - Good written and oral communication skills, detail-oriented approach to problem-solving. - Good knowledge of handling Citrix database. - Incident Management + Change Management (Planning & Execution). - On-call Escalation. - Root cause analysis / Problem Management + Capacity / Architectural Management. - SLA compliance for tickets. Workplace type: On-site Working Equal Opportunity Employer,

You have an exciting opportunity at EthicalHat Cyber Security Pvt. Ltd. as a Security Operations Center Manager. In this role, you will play a crucial part in managing the Security Operations Center (SOC) and ensuring the effective and efficient operation of security processes. Your responsibilities will include directing the functions, processes, and operations of the SOC to maintain compliance with policies and procedures. You will lead the 24/7 operations of the SOC to ensure timely identification and resolution of security incidents, enhancing client security. Additionally, you will manage the SOC team, including shift scheduling, performance monitoring, and process adherence. As the SOC Manager, you will be responsible for managing the collection, documentation, and research of security incidents received via the SOC. You will provide realistic overviews of risks and threats to CISO/Senior Management and develop incident response management programs. Moreover, you will work closely with customers to ensure resolution management and customer satisfaction. Your role will also involve creating reports, dashboards, and metrics for SOC operations, conducting training exercises for staff, and establishing performance goals and priorities. Desired candidates should have at least 4 years of SOC experience and 10+ years of Security Operations management experience. The ideal candidate will possess good knowledge of SIEM concepts and experience with tools such as LogRhythm, Sourcefire, and Cisco AMP. Strong expertise in security operational services, including threat management, cyber investigations, and forensic investigations, is required. Advanced knowledge of information systems security standards and procedures, along with excellent time management and leadership skills, are essential for this role. If you have 8-12 years of relevant experience, excellent communication skills, and a strong understanding of networking and security fundamentals, we encourage you to apply for this challenging position at EthicalHat Cyber Security Pvt. Ltd.,

The Security Program Manager in Sydney is responsible for leading and managing the Cybersecurity Landscape for clients, ensuring the successful delivery of all contractual obligations through thought leadership and support of cybersecurity strategy. With a minimum of 8 to 10 years of experience in the Cyber Security domain, the ideal candidate will manage various security tracks within the account, including Identity & Access management, Network Security, Endpoint Security, GRC, and Application Security. In this role, you will drive excellent Customer Satisfaction and NPS by collaborating with clients, partners, employees, and agencies to ensure project success. You will support the development, implementation, and communication of cybersecurity activities and programs, as well as lead the set-up and execution of program events, briefings, and meetings. Moreover, the Security Program Manager will liaise with other teams to identify and leverage opportunities with other programs across the organization. You will be responsible for managing multi-functional team coordination, opportunity screening, benefit/cost analysis, issue resolution, and reporting to ensure SLA compliance, process adherence, and process improvisation to achieve operational objectives. Additionally, you will revise and develop processes to enhance the current Security Operations Framework, review policies, and address challenges in managing SLAs. The role also includes the management, administration, and maintenance of security devices comprising state-of-the-art technologies, as well as serving as the single point of contact with the client's CISO for existing landscape and future requirements by acting as a Security Consultant for the client.,

-Order fulfilment mgmt -manage order processing -Issue resolution & SLA Mgmt -Platform & OMS Operation -Operate on Unicommerce, vinculum & OMS/WMS Tools -MRP & Pricing control -Inventory mgmt -Track stock ageing -SAP & Backend task -Report, cordinate Required Candidate profile -Sharp execution focused person to manage backend operations for a Fashion E-Commerce brand. -Strong knowledge of OMS, inventory mgmt, pricing/MRP Control. Must have order accuracy & SAP Knowledge.

We are searching for a skilled and motivated Tech Support Team Lead to effectively manage and guide our technical support team. As the Tech Support Team Lead, you will be responsible for overseeing the day-to-day operations of the support desk. Your primary duties will include ensuring timely resolution of customer issues related to access control systems, driving continuous improvement in customer satisfaction, and service excellence. You will lead and manage a team of technical support engineers handling Level 1 & 2 support, providing them with technical guidance on access control hardware and software. Additionally, you will supervise ticket management, ensure SLA compliance, and optimize resolution time. Your role will involve troubleshooting complex escalated issues and coordinating with engineering/product teams as necessary. You will play a crucial part in training team members on new technologies, procedures, and best practices. Developing and maintaining a knowledge base and support documentation will be essential tasks. Monitoring team performance using KPIs and conducting regular audits of support quality to identify areas for improvement will also be part of your responsibilities. Collaboration with product and QA teams to relay field feedback and assist in onboarding new clients and providing technical training for partners/distributors will be crucial. The ideal candidate will hold a Bachelor's degree in Electronics, IT, Computer Science, or a related field, along with a minimum of 5 years of experience in technical support, preferably in physical security or access control systems. Strong knowledge of access control protocols, networking fundamentals, and cloud-based platforms is required, as well as familiarity with systems like HID, ZKTeco, Suprema, Honeywell, or similar brands. Experience with helpdesk tools, strong problem-solving abilities, effective team management, and communication skills are essential for this role. The ability to handle pressure and manage escalations calmly is highly valued. Certifications in IT/networking or access control systems, experience with IoT integrations, REST APIs, or mobile credential systems, and prior work in SaaS-based access control platforms are considered advantageous. If you are passionate about leading a technical support team, driving continuous improvement, and ensuring customer satisfaction in the realm of access control systems, we would love to hear from you.,

Job Description (Activities to be Handled) ACCOUNTABLE FOR MANAGING, DIRECTING, MENTORING AND MOTIVATING OPERATIONAL TEAM THAT AUTHORIZED TO IDENTIFY COST AND SERVICE IMPACTS AND MAKING RECOMMENDATIONS TO SUPPORT AUTHORIZED TO LEAD AND ASSIST IN ALL TYPES OF PROJECTS, INCLUDING START-UPS, TRANSFERS AND MEMBER OF MANAGEMENT REVIEW MEETING. RESPONSIBLE FOR ALIGNING PRIORITIES AND OBJECTIVES WITH THOSE OF THE BUSINESS PARTNERS RESPONSIBLE FOR BUSINESS DEVELOPMENT IN THE REGION. RESPONSIBLE FOR IDENTIFYING RISK INVOLVE IN OPERATIONS. RESPONSIBLE FOR MAINTAINING SAFE AND HEALTHY WORK ENVIRONMENT IN WAREHOUSES WITHIN REGION. RESPONSIBLE FOR REPORTING PRODUCT RELATED COMPLAINT (S) TO PISPL-QA & PRINCIPAL COMPANY-QA RESPONSIBLE TO CONDUCT OPERATIONAL AUDITS AND PRESENT FINDINGS/RECOMMENDATIONS AS REQUIRED RESPONSIBLE TO DIRECT AND MANAGE 3PL DISTRIBUTION CENTRE PRODUCT AND INVENTORY MOVEMENT, RESPONSIBLE TO MANAGE, COORDINATE AND IMPLEMENT COST EFFECTIVE OPERATIONAL SOLUTIONS TO RESPONSIBLE TO MAXIMIZE PRODUCTIVITY, QUALITY AND SERVICE THROUGHOUT OPERATIONS BY UTILIZING RESPONSIBLE TO MENTOR, MANAGE AND SUPPORT WAREHOUSE AND OPERATIONS MANAGEMENT TEAMS ON RESPONSIBLE TO ORCHESTRATE INFORMATION FLOW AND EXECUTION OF PROCESSES AND PROCEDURES FOR RESPONSIBLE TO PROVIDE SENIOR MANAGEMENT WITH INFORMATION AND RECOMMENDATIONS FOR REVIEW CURRENT MATERIAL HANDLING METHODS AND SUPPORT OPERATIONAL REVIEWS OF ENHANCEMENT

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team

Required Experience of minimum 4 Years in Technical Support ONLY Females Candidates Any Graduate Loc- Bengaluru CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

Key Responsibilities: Onboarding: Help facilitate the onboarding process for new hires including validates the Onboarding documents, Job requisition, and starts onboarding action on Workday profile setup by creating, Employee ID, SAP ID. Oversee onboarding processes, ensuring new hires are integrated smoothly into the system. Employee Lifecycle Management: - Manage employee data, including personal information, job roles, and performance records. - Support performance management systems, Lateral Moves, Change Jobs, etc Compensation & Benefits: - Administer payroll, benefits, and rewards programs. - Ensure compliance with labor regulations of respective countries. Offboarding & Retirement: - Manage offboarding processes. Ensure a positive experience for departing employees while maintaining organizational knowledge transfer. SLA Compliance SLA Execution: Executes transactions according to guidelines and timelines to meet SLA targets. Supports daily huddles and provides training to ensure delivery predictability. Process Compliance Quality Adherence: Processes transactions to meet quality standards and conducts QC/QA programs to ensure process compliance. Knowledge Capture: Reviews inputs from team members and creates case studies/FAQs to capture tacit knowledge.

preparing & analyzing cost sheet daily/weekly, monitoring P&L &Balance sheet /financial reports, reconciliation of statement, Plant-BRS, Vendor &GL/Customer, invoice processing team all GRIR, Monthly MIS, GL post & process expenses, product cost

As a Customer Services (CS) Care (CAR) representative at Nokia, you will play a crucial role in supporting customers and internal stakeholders with technical and non-technical assistance. Your responsibilities will include troubleshooting, diagnosing, and resolving technical issues reported by customers to ensure high levels of customer satisfaction and compliance with Service Level Agreements (SLAs). In this role, you will work independently within established guidelines, leveraging your specialist knowledge, analytical skills, and practical experience to solve complex problems and contribute to process improvements. You will provide training to less experienced personnel and collaborate with additional support levels as needed, including 3rd party vendors. Moreover, you will develop a deep understanding of customer networks, recommend product improvements, and maintain strong customer relationships on a daily basis. Key Responsibilities: - Troubleshoot, diagnose, and resolve technical issues reported by customers - Ensure compliance with Service Level Agreements (SLAs) and maintain high-quality performance levels - Collaborate with additional support levels and 3rd party vendors for issue resolution - Recommend product and solution improvements to internal product groups - Manage and build customer relationships on a day-to-day basis - Create and reuse knowledge management articles - Contribute to the continuous improvement of SW services processes, policies, and tools - Efficiently restore operational disruptions within committed SLAs - Provide SW support to service delivery teams - Maintain accurate time tracking records - Stay updated on evolving Nokia portfolio and new products and releases Key Skills and Experience: - Impact: Accountable for quality, accuracy, and efficiency with short-term and departmental/project impact - Scope & Contribution: Demonstrates initiative, acts independently, and makes decisions affecting own work - Innovation: Shares knowledge, raises innovative ideas, and demonstrates adaptability to changing environments - Communication: Works to influence others, conducts briefings with senior leaders, and negotiates operational issues - Knowledge & Experience: 3-5 years of directly related experience and a graduate equivalent degree Join Nokia, a company committed to innovation and technology leadership, and be part of a diverse and inclusive culture where you can thrive, grow, and make a positive impact on people's lives. Enjoy continuous learning opportunities, well-being programs, mentoring support, and the chance to work in highly diverse teams. Nokia values inclusion and is an equal opportunity employer, fostering a culture of respect and empowerment.,

Liaise with retail clients, oversee housekeeping delivery per SLAs, conduct site audits, manage vendors, train staff, track KPIs, and implement cleaning innovations to ensure high hygiene and service standards.

Job Title: Monitoring cum MIS Expert Job Summary The Monitoring cum MIS Expert will be responsible for data analysis, preparation of reports and presentations, supporting the Department in data analytics, and monitoring Service Level Agreements (SLAs). The role requires experience in analytics, dashboard creation, and IT SLA monitoring within government or multilateral projects. Key Responsibilities Perform data analysis and generate actionable insights. Prepare comprehensive reports and presentations for stakeholders. Support the Department in data analytics initiatives. Monitor Service Level Agreements (SLAs) to ensure compliance. Develop and manage dashboards for performance tracking. Qualification Criteria B.E/B.Tech (Any specialization) or MCA from a recognized university or institute. Experience Requirements Minimum 5 years of work experience, including at least 3 projects related to analytics, dashboard creation, or IT SLA monitoring with Central/State Government, Multilateral Institutions, or government agencies. Required Skills Strong data analysis capabilities. Proficiency in report and presentation preparation. Experience in dashboarding and data visualization. Knowledge of SLA monitoring and compliance. Familiarity with government project environments. We kindly request that you apply only if you meet the required criteria outlined above. Please note that profile selection will be based on your responses to the questions below. We encourage you to answer thoughtfully, as your responses will be a key part of the evaluation process.

Role Summary Akrivia HCM is seeking an experienced Site Reliability Engineer to safeguard the performance, scalability, and availability of our global HR tech platform. You will define service-level objectives, automate infrastructure, lead incident response, and partner with engineering squads to deliver reliable releases at high velocity. Key Responsibilities Define and track SLIs/SLOs for latency, availability, and error budgets. Build and maintain Terraform/Helm/ArgoCD stacks; convert manual toil into code. Instrument services with Prometheus, Grafana, Datadog, and OpenTelemetry; create actionable alerts & dashboards. Serve in the on-call rotation, lead rapid mitigation, run blameless post-mortems, and close action items. Model load growth, tune autoscaling policies, run load tests, and drive cost-optimisation reviews. Design chaos game-days and fault-injection experiments to validate fail-over and recovery paths. Review designs/PRs for reliability anti-patterns and coach development teams on SRE best practices. Must-Have Qualifications 5+ years operating large-scale, user-facing SaaS systems on AWS, GCP, or Azure (Kubernetes/EKS preferred). Proficiency with Infrastructure-as-Code (Terraform, Helm, Pulumi, or CloudFormation) and GitOps (ArgoCD/Flux). Hands-on experience building observability stacks (Prometheus, Grafana, Datadog, New Relic, etc.). Proven track record reducing MTTR and change-failure rate through automation and robust incident processes. Strong scripting or programming skills in Go, Python, or TypeScript. Deep debugging skills across Linux, networking, containers, databases, and web/API layers. Excellent written and verbal communication skills. Good-to-Have Skills Exposure to AWS Well-Architected reviews, FinOps, or cost-optimisation initiatives. Experience with service mesh (Istio/Linkerd), event-driven systems (Kafka/NATS), or serverless (Lambda). Familiarity with SOC 2 / ISO 27001 controls and secrets management (AWS KMS, Vault). Chaos engineering tools (ChaosMesh, Gremlin) and performance testing (k6, Gatling). Certifications such as AWS DevOps Pro, CKA/CKAD, or Google Cloud SRE.

Job Specification Planning, scheduling and managing the daily workflows of all client deliverables within the team. Responsible to review/prepare the NAVs of the hedge fund clients on a daily/Monthly basis. Prepare Cash/Position/Market Value Reconciliations and resolving breaks. Notify Clients/CSMs of valid breaks. If break are due to an erroneous or missing transaction in Accounting system, then make necessary adjustments Reviewing pricing of the portfolio and analysing the pricing exceptions if any. Reviewing the corporate actions booked in the system and ensuring that the same is correctly reflected in the books. Dividends/Interest Reconciliation with Broker reports Responsible for accruing/amortizing daily or monthly non-security related Fee accruals including management fees and financing accruals. Process non-automated transactions including OTC derivatives and their related cash movements. Effective communication with clients on daily reporting of Estimates/NAVs/Query resolutions. Checking that all OTC products traded by the client have been booked correctly. Booking of Capital Activities of the fund. Finalizing the month end NAV of the client and providing Investor Level Allocation reports at month-end. Providing support in Audits for funds in the preparation on financial statements. Complete audit reviews and ensure identified issues are documented and tracked to closure. Support operations on projects related to Automations/Work migrations/Conversions etc. Support global changes in Key operating procedures and implementation. Coordinating with Internal/External Stake holders such as Securities/Trades and Pricing Team, Reporting Team, Investor Services team, Auditors, Client Service Managers and Clients. Effectively monitoring deliverables to ensure high SLA compliance within set accuracy standards. Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Job Title: Service Manager Company: ZINQ Electronics Pvt. Ltd. Location: 418-419, 4th Floor, Platinum Technopark, Near Vashi Station, Vashi, Navi Mumbai - 400703 Website: www.zinq.in Requirements: Postgraduate degree in Engineering, Business Administration, or a related field. Proven leadership and team management skills. Strong problem-solving and communication abilities. Experience with CCTV, FAS, ACS, BMS , or related systems is a strong advantage. Familiarity with service management tools and documentation best practices. Willingness to travel to client sites as needed. Job Summary: ZINQ Electronics is looking for an experienced Service Manager to lead our technical service team, ensuring top-tier after-sales support, customer satisfaction, operational efficiency, and compliance with SLAs. The ideal candidate should bring leadership capabilities and a technical backgroundpreferably in electronic security or automation systems. Key Responsibilities: Lead, train, and supervise the technical service team. Establish and monitor service processes for customer satisfaction and SLA compliance. Manage escalations and complex technical issues. Coordinate with project, sales, and support departments for smooth service delivery. Plan and oversee preventive maintenance and AMC contract obligations. Maintain service records, team KPIs, and technical documentation. Monitor and review team performance regularly. Manage inventory of spare parts and service tools. Ensure safety and regulatory compliance during all service activities. Build and maintain strong client relationships for long-term engagement. How to Apply: Please confirm your interview attendance via email at careers@zinq.in or call us at 9820343217 .

10+ years Operational Support, End to End Delivery, Maintenance Supervise the onsite technical team, including System Administrators, Database Administrators, and Service Desk personnel Application setup, processes, and troubleshooting, SLA adherence Required Candidate profile ITIL practices, SLA-driven operations, ITSM-based ticketing tools. Certificate PMP/ PRINCE2, ITIL. Mandatory - BE/B.Tech in Computer Science, IT.