120 Sla Compliance Jobs

As an FMS Engineer specializing in Network Passive Resource and Printer Hardware Maintenance, your role will involve the following key responsibilities: **Role Overview:** You will be responsible for overseeing the installation and maintenance of network cabling, racks, patch panels, and other passive components in all the 3 plants for IT and OT network. Additionally, you will ensure 99% network uptime for all devices across the 3 plants, troubleshoot and resolve issues related to network cabling, connectivity, and switches, and maintain accurate documentation of network layouts and infrastructure changes. Collaboration with active network engineers, IT teams, and external vendors will also ...

As a Data Entry Processor for a member organization, your role involves enrolling new/existing employees and incorporating changes related to beneficiaries, dependents, and adding new products to policies. Your key responsibilities include: - Processing back office transactions such as setting up accounts, scanning, and new business - Ensuring all transactions are processed within the SLAs outlined by the client - Following defined and documented desktop procedures for transaction processing - Meeting assigned targets in accordance with SLA and striving to exceed expectations - Ensuring the quality of transactions meets predefined parameters Your work will require you to operate within stric...

As a Service Head for Home Appliances at our company, your role will involve leading the after-sales service and customer support operations for our home appliance product lines such as Televisions, Fans, and Air Coolers. Your primary responsibilities will include developing and implementing service strategies, ensuring high levels of customer satisfaction, and optimizing service networks. Key Responsibilities: - Develop and implement service strategies aligned with business objectives - Monitor SLA compliance, TAT, first-time resolution rates, and customer satisfaction metrics - Optimize service centers, authorized partners, and field service networks - Lead customer support for inbound que...

Job Description – BMS SME Position: SME – BMS Location: RCP, Navi Mumbai Experience: 10–12 years in the relevant field (Data Center experience preferred) Qualification: BE/B.Tech in Instrumentation, Electronics, Telecommunication, or Computers Key Responsibilities Strategic Initiatives Develop and execute a comprehensive regional operations plan to meet and exceed business objectives. Participate in strategic projects such as green power initiatives, energy-saving programs, and operational efficiency improvements. Advocate and ensure compliance with policies, procedures, and standards that meet local regulatory requirements and global audit/security norms. Review and recommend updates to Fac...

We are seeking an experienced Senior Support Executive to lead client support operations who can communicate with customers and internal stakeholders with regards to support and maintenance incidents. Work closely with internal teams, clients and their vendors to be part of scheduled and preventive maintenance plans. Prepare internal and client response communication (email, chat etc.) templates. Keeping a record of client's quires. Key Responsibilities 1. Client Support & Incident Management Act as the primary escalation point for production issues and complex incidents. Ensure SLA compliance with structured triage, root cause analysis, and timely resolution. Collaborate with clients, inter...

Role Overview: As an Operations Coordinator at Bintix Waste Research Pvt. Ltd., you will play a crucial role in leading and optimizing daily waste collection, managing field teams, and ensuring smooth digital operations. Your responsibilities will include overseeing daily waste collection and logistics using the tech platform, coordinating with municipal bodies, vendors, and field staff, tracking KPIs, ensuring SLA compliance, leading safety initiatives, training programs, and process improvements, as well as supporting the leadership team with Business Development. Key Responsibilities: - Oversee daily waste collection & logistics using the tech platform - Coordinate with municipal bodies, ...

Role Overview: As a Division Vice President Operations, you will be responsible for leading large-scale service delivery across multiple sites in India. This high-impact leadership role will require you to report directly to the business head and focus on operational excellence, team leadership, and strategic execution across delivery centers. Key Responsibilities: - Lead and manage operations across 35+ delivery center sites - Directly oversee VP-level leaders or site heads - Ensure end-to-end operational delivery, SLA compliance, and governance - Drive strategic business initiatives and operational maturity - Directly manage a minimum headcount of 5,000+ employees Qualification Required: -...

Role Overview: You are being sought after to take on the role of Divisional Vice President - Operations, where you will be in charge of overseeing large-scale service delivery operations across multiple sites in India. This key leadership position will have you directly supporting the business head and focusing on operational excellence, team management, and strategic implementation throughout the delivery centers. Key Responsibilities: - Lead and supervise operations at over 35 delivery center sites - Provide direct supervision to VP-level leaders or site heads - Ensure seamless end-to-end operational delivery, adherence to SLAs, and governance - Spearhead strategic business initiatives and...

Key Responsibilities: Follow pre-defined SOPs to resolve Level 0/1 issues on the first call. Capture complete and accurate details when escalating tickets to L1/L2 support. Ensure adherence to TAT as per committed SLAs. Minimize breakdown issues being transferred to L2. Generate tickets for all planned/unplanned client-site activities and capture relevant details. Escalate issues internally/externally based on priority, severity, and resolution time. Collect and record client satisfaction feedback for every ticket. Prepare and deliver productivity and performance reports to clients per AMC schedule. Maintain systematic site-specific documentation across all clients. Support CAC manager in cr...

Overview We are seeking for an Experienced data scientist leading Intelligent Claims Routing models, developing scoring algorithms and prioritization systems to optimize claims workflows. Responsibilities Lead development of Intelligent Claims Routing models. Design complexity scoring engine and optimal routing algorithms. Develop dynamic priority scoring algorithms for optimal workflows. Create documentation and training for AI features. Support expansion planning and optimization for AI systems. Lead user enablement and training initiatives. Qualifications 5+ years experience in data science with focus on predictive models Expertise with intelligent routing and prioritization systems Stron...

As an L2 technical support specialist, you will be responsible for providing technical assistance for desktops, laptops, printers, mobile devices, and other peripherals. Your key responsibilities will include: - Troubleshooting and resolving hardware, software, and networking issues escalated from Level 1 support. - Supporting Windows, macOS, and Linux operating systems as needed. - Managing user accounts, permissions, and access rights. - Performing software installations, upgrades, patches, and maintenance. - Ensuring enforcement of endpoint security policies, including antivirus and data protection tools. - Assisting in the setup and configuration of workstations for new employees. - Moni...

Your Role Reporting into the Director, RPO Operations you will assist in driving best practice across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. As an Associate Director, you will lead the overall service delivery of the recruitment team and work closely with the Director, RPO Operationsto measure KPIs and build strong stakeholder relationships. Being aware of latest trends and sharing knowledge with the wider Allegis Global Solutions RPO community is critical in ensuring we add value to our clients at all times. Your Responsibilities, Impact & Contribution Responsible for leadership and strategic direction for succes...

About the Role: As a Traffic Executive, you will be responsible for managing end-to-end logistics operations, ensuring timely vehicle placement, smooth vendor coordination, and compliance with operational standards. You will play a key role in improving transport efficiency, managing incidents, and maintaining strong relationships with vendors and customers. Key Responsibilities: Coordinate with vendors to ensure timely vehicle availability. Track and verify daily vehicle placement & trips via Transport App. Manage dispatch, route planning, and invoicing. Handle incidents/accidents, prepare RCA reports, and enforce SLA compliance. Support Pan-India transport operations and fleet management. ...

About the Role: As a Traffic Executive, you will be responsible for managing end-to-end logistics operations, ensuring timely vehicle placement, smooth vendor coordination, and compliance with operational standards. You will play a key role in improving transport efficiency, managing incidents, and maintaining strong relationships with vendors and customers. Key Responsibilities : Coordinate with vendors to ensure timely vehicle availability. Track and verify daily vehicle placement & trips via Transport App. Manage dispatch, route planning, and invoicing. Handle incidents/accidents, prepare RCA reports, and enforce SLA compliance. Support Pan-India transport operations and fleet management....

Your future role Take on a new challenge and apply your accounting and financial expertise in a new cutting-edge field. Youll work alongside collaborative and detail-oriented teammates. You'll play a crucial role in ensuring the smooth execution of procure-to-pay processes, contributing to Alstom's operational efficiency and financial accuracy. Day-to-day, youll work closely with teams across the business (Sourcing, Supply Chain, Human Resources, and Country/Region Treasury), handle supplier reconciliations, and process payments and travel expenses, among other responsibilities. Youll specifically take care of payables and disbursements, but also support travel and expense-related processes....

Job Summary: Seeking an experienced Application Services Manager with 10+ years in Production Support for General Insurance systems (Motor, Health, Fire, Claims). The role involves ensuring high availability and performance of core insurance platforms, collaborating with cross-functional teams, and driving incident resolution and preventive measures. Key Responsibilities: Provide L2/L3 support for insurance applications. Monitor system performance and resolve incidents. Collaborate with development, QA, and infra teams for RCA and fixes. Maintain and enhance policy issuance platforms. Ensure SLA compliance and data security. Document support processes and participate in release/UAT activitie...

Role & responsibilities: Provide L1 & L2 IT infrastructure support (Microsoft 365, Azure, AD, VMware). Configure and maintain cloud solutions and system integrations. Monitor backups, recovery, and security (Veeam). Manage user permissions, licenses, and access controls (AD/M365). Troubleshoot network issues including firewall and VLAN setup. Maintain ticket hygiene and adhere to SLA timelines. Collaborate with service managers and ensure steady BAU operations. Communicate effectively with clients and ensure customer satisfaction. Preferred Profile: Hands-on experience in IT system administration and technical support. Strong knowledge of Microsoft 365, Azure, and Windows environments. Good ...

As a Sr Test Engineer at Wipro Limited, you will play a crucial role in understanding the test requirements and test case design of the product. Your responsibilities will include: - Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements - Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation - Ensuring the test cases are peer reviewed and achieving less rework - Working with the development team to identify and capture test cases, ensure version - Setting the criteria, parameters, scope/out-scope of testing and involving in UAT (User Acceptance Testing) - Automating the t...

Job Designation: Facility Head Location: Salt Lake, Kolkata Experience: 15 to 25 Years MANDATORY CTC Offered: 20 Lakh Industry Preference: Facility Management / Energy / Infrastructure / Real Estate Key Responsibilities Lead and manage end-to-end facility management and O&M operations across multiple sites. Ensure SLA and SOP compliance , operational efficiency, and service quality across all locations. Oversee procurement, logistics, inventory, and vendor management for smooth operations. Build and maintain strong client relationships , ensuring timely billing, cost control, and service excellence. Drive Annual Operating Plan (AOP) execution and adherence to budgetary targets. Lead large, c...

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role We're offerring this role at associate level What you'll do As a Production Analyst, you'll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture acros...

As a Senior Vendor Manager at the company, you will work closely with the Associate Director and Director to oversee the production-vendor management function. Your primary responsibilities will include ensuring the delivery of operational KPIs through effective vendor performance and management. You will play a key role in meeting targets, maintaining quality standards, and driving efficiencies. Reporting to the Associate Director, Vendor Management, you will be an integral part of the Vendor Management leadership team focused on achieving operational excellence across Production. - Collaborate with the Associate Director and Director to monitor vendor performance, ensuring compliance with ...

Who We Are: Esko is a part of Veralto's Product Quality & Innovation companies. Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters. Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovat...

We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Support team for Zycus cust...

About The Company VMax Wellness is a dynamic health and wellness company dedicated to empowering individuals to live healthier lives. We offerpersonalized fitness and nutrition plans tailored to individual needs, delivered by a passionate team of experts. Our mission is topositively impact one million lives by combating lifestyle diseases and promoting overall well-being. Excited and want to learnmore Visit our website, vmax.fit Role Description A Client Success Executive will be working full-time onsite at our Coimbatore office. Client Success Executive is responsible forensuring the satisfaction and retention of our clients by providing exceptional service, managing escalations, and identi...

As a Senior Quality Assurance and Optimization Lead at Autodesk, you will be responsible for managing technical support cases for key enterprise and business customers, ensuring high service standards, and maximizing the value of premium support offerings. Your role will involve proactive case monitoring, pipeline management, and serving as the central escalation contact for Customer Success Advisors and Customer Success Managers. Key Responsibilities: - Proactive Case Monitoring & Pipeline Management - Continuously track case pipelines to identify aging cases, idle cases, and cases requiring escalation. - Ensure efficient progression of cases to prevent delays. - Collaborate with Geo Escala...