Desktop Support Engineer L2

Silgate Solutions Ltd

2 - 6 years

0 Lacs

navi mumbai maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

laptops printers mobile devices peripherals hardware troubleshooting software troubleshooting endpoint security documentation remote user support vpn rdp technical documentation l2 technical support desktops networking troubleshooting windows operating system macos operating system linux operating system user account management software installations software upgrades software patches software maintenance antivirus tools data protection tools workstation setup it asset inventory management video conferencing systems sla compliance ticket resolution knowledge base management

Work Mode

On-site

Job Type

Full Time

Job Description

As an L2 technical support specialist, you will be responsible for providing technical assistance for desktops, laptops, printers, mobile devices, and other peripherals. Your key responsibilities will include: - Troubleshooting and resolving hardware, software, and networking issues escalated from Level 1 support. - Supporting Windows, macOS, and Linux operating systems as needed. - Managing user accounts, permissions, and access rights. - Performing software installations, upgrades, patches, and maintenance. - Ensuring enforcement of endpoint security policies, including antivirus and data protection tools. - Assisting in the setup and configuration of workstations for new employees. - Monitoring and maintaining IT asset inventory and documentation. - Providing support for video conferencing systems and remote users (VPN, RDP, etc.). - Collaborating with other IT teams for escalations, projects, and rollouts. - Ensuring SLA compliance and timely resolution of support tickets. - Documenting technical procedures and maintaining knowledge base articles. In addition to the above responsibilities, you will be expected to work full-time in person at the designated work location.,

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Desktop Support Engineer L2