29 Ticket Resolution Jobs

As a member of the Workday Support Team, your role will involve ensuring day-to-day system support through Incident and HR Case Management. You will be responsible for continuous monitoring of support service adherence to SLAs and taking necessary actions to enable refinement and further adherence. Your key responsibilities will include: - Detailed analysis of incidents to identify themes related to technical issues or end user training requirements, followed by appropriate actions. - Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support. - Continuous review and refinement of support processes for Incidents & HR Cases....

Role Overview: At Numerator, we are reinventing the market research industry by providing unmatched insights into consumer behavior and influencers. As a member of our team, you will play a crucial role in assigning attributions to products across various industries, maintaining quality standards, resolving tickets efficiently, and building strong relationships with clients and stakeholders. Key Responsibilities: - Identify products and assign attributions across industries, ensuring correct classification within the hierarchy - Develop and maintain an established hierarchy/expertise in attributions - Collaborate with India Regional Operations Centre (ROC) teams to provide support and insigh...

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

We are seeking a dedicated Desktop Support Technician to provide essential first and second-level application and hardware support to both internal users and external clients. This role is crucial for ensuring the smooth operation of our multimedia platforms by efficiently resolving technical issues, maintaining system performance, and upholding documentation standards in a fast-paced environment. Primary Responsibilities: Technical Support: Provide comprehensive first and second-level application and hardware support to internal users and external clients, addressing a wide range of technical issues. Ticket Resolution: Field incoming problem tickets from end-users, diligently working to res...

As an L2 technical support specialist, you will be responsible for providing technical assistance for desktops, laptops, printers, mobile devices, and other peripherals. Your key responsibilities will include: - Troubleshooting and resolving hardware, software, and networking issues escalated from Level 1 support. - Supporting Windows, macOS, and Linux operating systems as needed. - Managing user accounts, permissions, and access rights. - Performing software installations, upgrades, patches, and maintenance. - Ensuring enforcement of endpoint security policies, including antivirus and data protection tools. - Assisting in the setup and configuration of workstations for new employees. - Moni...

As a Managed Services Service Desk Agent at NTT DATA, you play a crucial role as the primary contact point for clients and vendors. Your responsibilities include receiving and managing client requests, diagnosing incidents, and providing timely resolutions while adhering to service level agreements. Utilizing your expertise and following standard procedures, you ensure that clients receive high-quality service and are satisfied with the solutions provided. Key Responsibilities: - Receive, log, validate, and diagnose client requests across a range of products and services, in line with agreed service level agreements. - Utilize Managed Services product knowledge to respond to tickets effectiv...

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and maintaining high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and services for efficient an...

You will be joining the CBSL family, where a human-first approach is valued in running the business. The company emphasizes maintaining a work-life balance and cares for the well-being of its employees. CBSL has been certified by Great Place To Work as the Gold Standard in workplace culture. **Role Overview:** - As a Software Support member, your primary responsibilities will include using SQL knowledge for ticket resolution. **Key Responsibilities:** - Utilize SQL knowledge to resolve tickets effectively. **Qualifications Required:** - No previous experience is required; this position is suitable for freshers. - Location for this position is Gurugram. - This is a full-time employment opport...

Job Description Position: SailPoint Product Specialist (Customer Support) Location: Bengaluru, Pune, Mumbai Experience Required: 8-10 years Employment Type: Full-time Role Overview We are seeking a SailPoint Product Specialist (Customer Support) to join our Identity and Access Management (IAM) team. The specialist will provide expert support on SailPoint IdentityIQ/IdentityNow platforms, ensuring secure and compliant identity lifecycle management. This role will act as a technical escalation point for complex issues, work closely with HR-driven integrations, and play a critical role in maintaining IAM operational excellence. Key Responsibilities Manage and optimize SailPoint onboarding/offbo...

Job Title: Service Help Desk Fresher Location: Bangalore About the Role: We are looking for a motivated fresher to join our Service Help Desk team . In this role, you will be the first point of contact f or customers, handling service requests, logging issues, and ensuring timely resolution through our ticketing system. Strong communication skills and a customer-first attitude are essential. Key Responsibilities: Act as the first point of contact for customer queries and issues. Log, track, and manage tickets using the service help desk system. Provide accurate information and updates to customers. Coordinate with internal teams to ensure timely resolution of issues. Follow up on open ticket...

You are an experienced SAP ADM Manager with a background in SAP application support and ticket resolution. In this operational role, you will not be involved in technical or development tasks but will focus on managing SAP tickets, coordinating with technical teams, and ensuring timely issue resolution. Your key responsibilities will include managing and overseeing SAP application support and ticketing operations, coordinating with business users and technical teams for effective issue resolution, tracking, prioritizing, and monitoring SAP tickets to meet SLAs, providing status updates, escalating critical issues, and maintaining communication with stakeholders, as well as ensuring quality a...

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

As an IT Helpdesk Specialist with 2 to 4 years of experience, you will be responsible for providing technical support for both hardware and software in our Chennai office. Your role will involve tasks such as installation, configuration, and troubleshooting, as well as utilizing ServiceNow for ticket management and timely issue resolution. Additionally, you will need to diagnose and resolve technical issues efficiently, collaborate with team members to implement solutions, and maintain a high level of customer service for both in-person and remote support. To succeed in this role, you must have hands-on experience in handling hardware like desktops, laptops, and printers, along with software...

Join the CBSL Family & Grow With Us! At CBSL, we believe in a human-first approach when it comes to running a business. With great emphasis on maintaining a work-life balance, we care for our employees" wellbeing. We are certified by Great Place To Work as the Gold Standard in workplace culture. Job Description: Location: Gurugram Employment type: Full Time Experience: Fresher Salary: 1.92 LPA Role: The role involves utilizing SQL Knowledge for ticket resolution. Posted On: March 24th, 2025,

Cognizant is hiring ManageEngine ITOM Experts !! Interview Location: #Bangalore Interview Time: 9.00 AM to 1.00 PM Interview Date: 26th July 2025 Experience: 18 Months to 9 Years Shift Timing: 24/7 Mandatory Skills: ManageEngine ITOM & SmartOps Roles & Responsibilites: ManageEngine ITOM suite (monitoring, alert-to-ticket automation, event correlation), ITSM platforms ( ManageEngine , ServiceNow), SOP-based ticket resolution, incident triage and routing, basic compute knowledge (VMware, Windows/Linux), Storage and backup awareness (Veeam, Commvault), network fundamentals (LAN/WAN, IPAM, NetFlow), Middleware familiarity (WebLogic, Tomcat) AD/Exchange/O365 troubleshooting, scripting exposure (P...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero misse...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore servi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Managed Services Service Desk Agent is a skilled service desk resource and is responsible for acting as the escalation point of contact for clients and vendors. This role is responsible for taking calls, chat requests, or tickets and mailbox management and handling resulting incidents or service requests. The Senior Managed Services Service Desk...

You will be responsible for analyzing functional requirements, identifying entities, and creating diagrams in ARIS. Developing use cases based on entity relationships and functional specifications will also be a key part of your role. Additionally, you will manage and resolve ITSM tickets for ARIS and Java-based applications. Your expertise in Java backend development will be crucial to troubleshoot and enhance Java-based systems. To excel in this role, you should have proficiency in ARIS for process modeling and relationship diagrams. Strong Java backend development expertise is a must, along with experience in ITSM tools and ticket resolution. An understanding of databases, object-oriented...

Job Title: ServiceMax Support Technical Analyst Location: Pune Hybrid Note: We are looking for a Servicemax Admin or Salesforce Admin with Servicemax experience Should have experience in troubleshooting Servicemax and salesforce systems as well as ticket resolution Job Description Johnson Controls is searching for a ServiceMax Support Technical Analyst to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users su...