15 Ticket Resolution Jobs

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

Address user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support

As an IT Helpdesk Specialist with 2 to 4 years of experience, you will be responsible for providing technical support for both hardware and software in our Chennai office. Your role will involve tasks such as installation, configuration, and troubleshooting, as well as utilizing ServiceNow for ticket management and timely issue resolution. Additionally, you will need to diagnose and resolve technical issues efficiently, collaborate with team members to implement solutions, and maintain a high level of customer service for both in-person and remote support. To succeed in this role, you must have hands-on experience in handling hardware like desktops, laptops, and printers, along with software troubleshooting skills. Proficiency in using ServiceNow or similar ticketing tools is essential, as well as strong problem-solving abilities to address technical issues independently. Excellent verbal and written communication skills are also required to effectively support users and document solutions. Preferred skills include knowledge of networking basics, IT security protocols, mobile device management, and remote support tools. You should be comfortable working in a dynamic, fast-paced environment and be able to prioritize tasks effectively. This position is full-time and permanent, with night shift (US shift) workdays from Monday to Friday and weekend availability required. Benefits offered include health insurance, life insurance, and Provident Fund. The job location is in Chennai, Tamil Nadu, and the ability to reliably commute or relocate before starting work is necessary. If you are interested in joining our team, please ensure you meet the education requirement of a Bachelor's degree and have the required experience in IT Helpdesk, ServiceNow, software troubleshooting, and configuration.,

Join the CBSL Family & Grow With Us! At CBSL, we believe in a human-first approach when it comes to running a business. With great emphasis on maintaining a work-life balance, we care for our employees" wellbeing. We are certified by Great Place To Work as the Gold Standard in workplace culture. Job Description: Location: Gurugram Employment type: Full Time Experience: Fresher Salary: 1.92 LPA Role: The role involves utilizing SQL Knowledge for ticket resolution. Posted On: March 24th, 2025,

Cognizant is hiring ManageEngine ITOM Experts !! Interview Location: #Bangalore Interview Time: 9.00 AM to 1.00 PM Interview Date: 26th July 2025 Experience: 18 Months to 9 Years Shift Timing: 24/7 Mandatory Skills: ManageEngine ITOM & SmartOps Roles & Responsibilites: ManageEngine ITOM suite (monitoring, alert-to-ticket automation, event correlation), ITSM platforms ( ManageEngine , ServiceNow), SOP-based ticket resolution, incident triage and routing, basic compute knowledge (VMware, Windows/Linux), Storage and backup awareness (Veeam, Commvault), network fundamentals (LAN/WAN, IPAM, NetFlow), Middleware familiarity (WebLogic, Tomcat) AD/Exchange/O365 troubleshooting, scripting exposure (PowerShell, Python), automation tools (Automation Anywhere, task orchestration). security awareness (RBAC, backup policy, escalation protocols), strong documentation and coordination skills. L1 SOP based work. We need ppl with basic technical skills with exp. on manage engine Note : 1. Please mention my name ( #Kural ) as POC while attending the interview. 2. "Please avoid attending the walk-in if your notice period is 60 or 90 days."

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Configure and maintain the SIEM system, ensuring that it's properly set up to collect and analyze security event data. Develop, customize, and manage security rules within the SIEM to detect and respond to security threats. Monitor SIEM alerts, investigate them, and take appropriate actions based on the severity and nature of the alerts. Oversee the collection, normalization, and storage of log data from various sources. Develop and document incident response procedures, and lead or assist in incident response efforts when security incidents occur. Analyze and investigate security events from various sources. Manage security incidents through all incident response phases to closure. Utilize SIEM, SOAR, UEBA, EDR, NBAD, PCAP, Vulnerability Scanning, and Malware analysis technologies for event detection and analysis. Update tickets, write incident reports, and document actions to reduce false positives. Develop knowledge of attack types and finetune detective capabilities. Identify log sources and examine system logs to reconstruct event histories using forensic techniques. Align SIEM rules and alerts with the LIC's security policies and compliance requirements. Conduct computer forensic investigations, including examining running processes, identifying network connections, and disk imaging. Maintain and support the operational integrity of SOC toolsets. Collaborate with SIEM solution vendors for updates, patches, and support to ensure the system's reliability and effectiveness. Maintain thorough documentation of the SIEM system's configuration, procedures, and incident response plans. Proactively identify and report system security loopholes, infringements, and vulnerabilities to the Security Operations Centre Manager in a timely manner. Work closely with other IT and security teams during incident response, coordinating efforts and sharing information to mitigate security incidents effectively. Ensure that the SIEM system helps the LIC meet regulatory compliance requirements and is ready for security audits. Continuously optimize the SIEM system for efficient performance, ensuring it can handle the volume of data and remain responsive. Develop automation scripts and workflows to streamline common security response tasks and enhance efficiency. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Strong knowledge and Minimum 5 years Hands on Experience in 3 or more areas of security like (Security Incident and Event Management (SIEM) Qradar along with SOAR & TIP: Q Radar / Vulnerability Assessment Scanner(VAS):Rapid 7 / Deception Technology). Experience in construction of SIEM content required to produce Content Outputs (e.g., filters, active lists, correlation rules, reports, report templates, queries, trends, variables) Experience inpacket level analysis Experience in Threat Hunting Experience in Designing and deploying use cases for SIEM and other security devices. Continuously monitor security alerts and events to identify potential security incidents or threats. Develop and implement incident response plans to address security breaches and mitigate potential damage. Conduct regular vulnerability assessment and penetration testing to identify and remediate security weaknesses. Maintain documentation of security procedures, incident reports and security policies. Stay updated on the latest cybersecurity threats and trends to proactively defend against emerging threats. Manage and maintain security tools such as SIEM, DAM, VAS and Deception technology. Monitoring of Qradar SIEM and investigating/closing out offenses. Finetuning configurations of the security solutions/components obtaining optimum usage of the system as per the client requirement. Manage the Analytics, Trending and new use case creation, log source and SLA management & reporting. Creating custom rules and configurations to tailor the SIEM solution to the client specific security needs. Academic Qualifications and Certifications: Education: All B.E, B.Tech eligible except Mechanical and Civil. No 3 years degree program is eligible. No MBA with 3 years UG is eligible Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Managed Services Service Desk Agent is a skilled service desk resource and is responsible for acting as the escalation point of contact for clients and vendors. This role is responsible for taking calls, chat requests, or tickets and mailbox management and handling resulting incidents or service requests. The Senior Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role. What you'll be doing Key Responsibilities: Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes. Diligently follows processes, continuous follow-ups for closure and reporting. Uses Managed Services product and process knowledge along with discretion to respond to tickets. Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Triggers knowledge articles requirement, or flags the need for such content, when relevant articles are not available. Provides new hire knowledge transfer and training. Provides timely updates to clients, when requested, on any pending requests or tickets. Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client. Produces breach and aging reports for tickets opened by the service desk. Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement. Uses sound judgment to escalate an issue to a higher level. Ensures that a professional level of service quality is maintained and that clients are satisfied. Knowledge and Attributes: Ambitious self-starter who is passionate about IT. Skilled at using sound judgment to escalate an issue to a higher level. Methodical in approach to ticket resolution. Demonstrates a skilled ability to interact with a variety of stakeholders. Demonstrates required integrity to ensure excellent client service and retention. Team player with excellent attention to detail and client focused. Effective verbal and written communication skills. Ability to work in 24X7 shift structure, based on a defined roster. Familiar with ITIL concepts. Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset. Academic Qualifications and Certifications: Advanced general qualification in Technology (Technical Diploma) or equivalent qualification. India specific A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent. ITIL v4 foundation certification and knowledge is preferable. Required Experience: Solid demonstrated related work experience gained in a similar role within an information technology environment. Solid demonstrable related work experience in the Technology Industry (for example. Cisco, FW, RSA, SOC etc.) and Call Center environment is preferred. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

You will be responsible for analyzing functional requirements, identifying entities, and creating diagrams in ARIS. Developing use cases based on entity relationships and functional specifications will also be a key part of your role. Additionally, you will manage and resolve ITSM tickets for ARIS and Java-based applications. Your expertise in Java backend development will be crucial to troubleshoot and enhance Java-based systems. To excel in this role, you should have proficiency in ARIS for process modeling and relationship diagrams. Strong Java backend development expertise is a must, along with experience in ITSM tools and ticket resolution. An understanding of databases, object-oriented programming, and services will also be beneficial for this position.,

Job Title: ServiceMax Support Technical Analyst Location: Pune Hybrid Note: We are looking for a Servicemax Admin or Salesforce Admin with Servicemax experience Should have experience in troubleshooting Servicemax and salesforce systems as well as ticket resolution Job Description Johnson Controls is searching for a ServiceMax Support Technical Analyst to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users support in a fast-paced environment. What you will do Follow ServiceMax best practices and enforce data quality policies. Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services. Work with data provided from and to ERP systems and ETL tools like MuleSoft. Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance. Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently. Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment. Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs). Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows. Work closely with delivery team and administrators to identify and implement system enhancements and improvements. How you will do it Work with architects and project managers to eliminate recurring tickets. Validate the performance of Salesforce solutions through rigorous testing and debugging. Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues. Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends. Facilitate technical delivery with Managed Services. Collaborates with Solution Architects. What we look for Required: Bachelors degree in computer science, Information Systems, or other related field. Min 4 years of implementation experience with Salesforce. Min 2 years of experience with ServiceMax application. Min 3 years in Agile and DevOps development. Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards. Good knowledge of Data Loader tool. Experience on mobile application ServiceMax FSA/Go. Excellent communication skills in English. Preferred: Master Degree in Computer Science, Information Systems, or other related field. Direct experience or experience with integrating with ERPs. Knowledge of Databases Oracle, SQL Server. Using technologies as MuleSoft, Oracle Integration Cloud. Experience with TrueContext application. Experience working in Field Service domain. ServiceMax administration certifications Who we are At Johnson Controls, were shaping the future to create a world thats safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Key Responsibilities: Manage inbound and outbound communication via phone, email, and chat with international customers Resolve complex queries related to products, services, data analysis, or knowledge-based tasks Maintain accurate documentation and update client records Follow client-specific guidelines and adhere to quality standards Collaborate with cross-functional teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent verbal and written English skills Graduate or undergraduate degree holders Experience in international BPO or KPO preferred but freshers can apply Comfortable working in rotational shifts including night shifts Strong analytical, multitasking, and problem-solving skills Immediate joiners preferred

Key Responsibilities: Handle inbound and outbound calls, emails, and chats with international customers Resolve customer queries related to products, services, billing, and accounts Maintain accurate and timely documentation of customer interactions Follow client guidelines and adhere to quality standards Collaborate with internal teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent spoken and written English skills Graduate or undergraduate degree holders Prior experience in international BPO preferred but freshers can apply Comfortable working in rotational and night shifts Strong problem-solving and multitasking skills Immediate joiners preferred

Key Responsibilities: Handle inbound and outbound calls related to Norton or Novell products Assist customers with product activation, troubleshooting, and general inquiries Document customer interactions accurately in CRM systems Guide users through technical processes and provide step-by-step resolutions Escalate unresolved issues to higher-level technical teams when necessary Maintain a professional and courteous tone at all times Candidate Profile: Graduate/Undergraduate with technical aptitude Experience in technical or customer support preferred Strong problem-solving skills and ability to learn quickly Familiarity with Norton/Novell products is an advantage Immediate joiners preferred

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner