JD for EUC Operation and Technical Support -L1/L2. 1)Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Adhere to ITIL-based processes for incident, problem, and change management Or 2) Adhere to ITIL-based processes for incident, problem, and change management Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management
