Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.Role & responsibilities

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.Role & responsibilities

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career advancement. A collaborative and supportive work environment.

Role & responsibilities Manage deployment, configuration, and maintenance of network devices (routers, switches, firewalls, load balancers). Ensure network stability, scalability, and performance. Lead and mentor network engineering teams. Design and implement network architecture aligned with business goals. Enforce security policies and coordinate with cybersecurity teams for incident response. Monitor and optimize network performance; resolve bottlenecks. Conduct regular vulnerability assessments and penetration tests. Oversee network projects (upgrades, migrations, new setups) ensuring timely delivery. Manage vendor and service provider relationships. Preferred candidate profile Bachelors degree in computer science, IT, or related field. 10+ years in network management/engineering, with 5+ years in a leadership role. Expertise in network protocols (TCP/IP, BGP, OSPF, MPLS) and hardware/software (Cisco, Fortinet). Strong knowledge of network security best practices and tools. Proven leadership, project management, and problem-solving skills. Excellent communication and stakeholder management abilities. Must have knowledge of CISCO Miraki wireless. Hands on experience on Fortinet Firewalls.

Role & responsibilities Support, configure, and maintain network devices (routers, switches, firewalls, servers) Monitor network performance and resolve connectivity issues Enforce network security policies and monitor for vulnerabilities Install and integrate new network hardware/software updates Manage user accounts, permissions, and access controls Troubleshoot network incidents and escalate when necessary Maintain up-to-date network documentation and procedures Coordinate with vendors for issue resolution Assist in network upgrades, expansions, and regular maintenance Preferred candidate profile Bachelors degree in Computer Science, IT, or related field (preferred) Basic to intermediate knowledge of TCP/IP, DNS, DHCP, and network hardware Familiar with firewalls, VPNs, routing, and switching Experience with network monitoring and troubleshooting tools Strong problem-solving skills; able to work under supervision Good communication skills for user support and documentation Knowledge of Cisco Meraki wireless Hands-on experience with Fortinet firewalls CCNA or equivalent certification (highly desirable) Exposure to Cisco, Juniper, or Fortinet environments is a plus