Desktop Support Engineer L1

Rg Techsol

2 - 4 years

3 - 4 Lacs

gurugram

Posted:14 hours ago| Platform:

Apply

Skills Required

vpn configuration end user support it support microsoft 365 azure active directory printer support intune active directory software troubleshooting microsoft windows it asset management desktop support network troubleshooting hardware troubleshooting macos

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Provide on-site and remote support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot and resolve Level 1 & Level 2 issues (Windows, macOS, Microsoft 365, VPN, collaboration tools).
Support user management (Active Directory/Azure AD), onboarding/offboarding, and IT asset management.
Ensure endpoint security, compliance, and patching via MDM/Intune.
Collaborate with global IT teams for escalations, audits, and project rollouts.
Maintain accurate documentation of issues, resolutions, and asset tracking.

Skills & Qualifications:

Proficient in Windows 10/11, macOS, iOS/Android.
Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
Experience with ITSM tools (Freshworks preferred).
Hands-on with Active Directory, Azure AD, VPN, MFA.
Excellent communication, problem-solving, and customer-service orientation.
Bachelors degree in Computer Science/IT or equivalent.
2-3 years of IT End User Support experience (global/consulting industry preferred).
ITIL Foundation certification is a plus.

More Jobs at Rg Techsol

Desktop Support Engineer L1

Mumbai

1.0 - 3.0 yrs

INR 2 - 3 Lacs

Desktop Support Engineer L1

Chennai

1.0 - 4.0 yrs

INR 2 - 4 Lacs

Desktop Support Engineer L1

Kolkata

3.0 - 5.0 yrs

INR 2 - 3 Lacs

Desktop Support Engineer L1

Bhuj

1.0 - 3.0 yrs

INR 2 - 3 Lacs

Network Manager

Mumbai

8.0 - 13.0 yrs

INR 8 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.