Job description Installation, configuration & Troubleshooting of all types of Hardware and software application installation. video Conference Devices Office 365 Windows 11, 10 OS Installation, configuration & troubleshooting of Desktop/Laptop. Managing, backup & recovering User Data. Installation, configuration & troubleshooting of Printers & Scanners. Ability to multi-task with strong attention to detail. Installation and Configuration of Windows-Based Operating Systems ( Windows 10, 11 ). network settings for TCP/IP and internet Setup. Troubleshooting of all types of Hardware and Software applications problems. Configuring & Troubleshooting of Printers, Scanner & LAN-related issues reported by users. Maintenance and Troubleshooting of connectivity problems. . Remotely resolving application problems & network problems and mail configurations through remote desktop sharing & VNC Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Job descriptionRole: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person