Help Desk Support

Job Description

Job Description: *Good Technical Knowledge of Hardware/Software/Network Support *Installation and Troubleshooting of Desktops/Laptops/Printers etc. , Candidate should effectively provide support to end user for technical quiries on Dektops /application *Good Understanding of Windows operating system *Maintain and Support calls for ticketing *Coordinate with the Central IT Infra Support team for resolution required. *Adhere to Policies and procedure laid by the Central IT Team and organization *Regularly be in sync with the Central IT infra Team for new Hardware release / update *Should have sound knowledge of remote installation and troubleshooting of various IT Hardware and Software products *Provide remote support to users in your region for installation/update of various Trading and Broking software *Troubleshoot issues of users in your region for various Trading software and provide working solutions within no time during trading hours. *Coordinate with the Central Application support team for any unresolved issues and close the same at the earliest *Regularly be in sync with the Central Application support team for new releases and best practice to be followed for application support. *Inventory Management and Control of IT Assets and Software at the Branch *Ensure to provide proper training to users for any new software / release in the branch. *Take ownership of the issues reported and seek timely resolution to the problems *Escalate unresolved issues to the in line manager *Ensured all issues are logged properly in the system and the repetitive problems/calls are minimized *Ensure complete Satisfaction to the user and Branch by timely and effective support *Follow proper checklist at the start of the day example: Checking of all desktops , network reachability etc. at the Branch *Be updated with latest technologies and technical skills Job Type: Full-time Pay: ₹25,000.00 - ₹27,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person