Should be Capable of handling the Assigned client/ Territory independently. Should Client Relationship Responsible for Business development with named accounts in the Assigned Territory Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Language: English (Preferred) Work Location: In person
Role Summary: Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction. Key Responsibilities: Receive, log, and track calls/emails through the ticketing system. Perform call logging & recording and ensure accurate web logging of tickets . Conduct incident classification, initial investigation, and diagnosis . Provide initial troubleshooting and support based on defined knowledge base and SOPs. Escalate incidents to Tier 2 or relevant teams when required. Ensure proper incident closure , confirming resolution with users. Conduct basic trend analysis to identify recurring issues. Manage Service Request Catalogue items , including password resets, access requests, and standard configurations. Maintain excellent communication and follow-up with end-users. Skills & Qualifications: Diploma/Graduate in IT or related field. 2 -4 years of experience Strong communication and customer service skills. Basic understanding of Windows/Mac OS, MS Office, and common IT applications. Ability to follow procedures and document accurately. Job Type: Full-time Pay: ₹8,086.00 - ₹38,086.68 per month Benefits: Health insurance Provident Fund Work Location: In person
Role Summary: Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction. Key Responsibilities: Receive, log, and track calls/emails through the ticketing system. Perform call logging & recording and ensure accurate web logging of tickets . Conduct incident classification, initial investigation, and diagnosis . Provide initial troubleshooting and support based on defined knowledge base and SOPs. Escalate incidents to Tier 2 or relevant teams when required. Ensure proper incident closure , confirming resolution with users. Conduct basic trend analysis to identify recurring issues. Manage Service Request Catalogue items , including password resets, access requests, and standard configurations. Maintain excellent communication and follow-up with end-users. Skills & Qualifications: Diploma/Graduate in IT or related field. 2 -4 years of experience Strong communication and customer service skills. Basic understanding of Windows/Mac OS, MS Office, and common IT applications. Ability to follow procedures and document accurately. Job Type: Full-time Pay: ₹8,086.00 - ₹38,086.68 per month Benefits: Health insurance Provident Fund Work Location: In person
Role Summary: Tier 2 Support Engineers are the escalation point for Tier 1 teams and are responsible for advanced remote troubleshooting, system configuration, and problem diagnosis. Key Responsibilities: Handle escalated incidents from Tier 1 requiring technical depth. Perform advanced problem diagnosis and remote troubleshooting using remote tools. Manage software configurations, patch updates, and system-level investigations . Analyze logs, system errors, and performance issues to determine root causes. Coordinate with vendors or Tier 3 teams for major incidents or deep-dive issues. Support deployment of updates, hotfixes, and standard system changes. Ensure detailed documentation of troubleshooting steps and resolutions. Provide guidance and technical mentoring to Tier 1 analysts when required. Skills & Qualifications: Bachelor’s degree in IT/Computer Science or relevant certifications (A+, Network+, MCSA, ITIL preferred). 2–4 years of remote support or system administration experience. Strong understanding of OS administration, networking basics, and enterprise applications. Ability to diagnose complex issues quickly and effectively. Job Type: Full-time Benefits: Health insurance Provident Fund Work Location: In person