Remote Support Engineer

2 years

0 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Role Summary:
Tier 2 Support Engineers are the escalation point for Tier 1 teams and are responsible for advanced remote troubleshooting, system configuration, and problem diagnosis.

Key Responsibilities:

  • Handle escalated incidents from Tier 1 requiring technical depth.
  • Perform advanced problem diagnosis and remote troubleshooting using remote tools.
  • Manage software configurations, patch updates, and system-level investigations.
  • Analyze logs, system errors, and performance issues to determine root causes.
  • Coordinate with vendors or Tier 3 teams for major incidents or deep-dive issues.
  • Support deployment of updates, hotfixes, and standard system changes.
  • Ensure detailed documentation of troubleshooting steps and resolutions.
  • Provide guidance and technical mentoring to Tier 1 analysts when required.

Skills & Qualifications:

  • Bachelor’s degree in IT/Computer Science or relevant certifications (A+, Network+, MCSA, ITIL preferred).
  • 2–4 years of remote support or system administration experience.
  • Strong understanding of OS administration, networking basics, and enterprise applications.
  • Ability to diagnose complex issues quickly and effectively.

Job Type: Full-time

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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