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Remote Support Engineer

Remote Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Shivoham Infotech

2 - 6 years

0 - 3 Lacs

pune

Posted:1 month ago| Platform:

Apply

Skills Required

ticketing tools incident management change request service desk management remote support ola service desk end user support sla rofc end user remote desktop

Work Mode

Work from Office

Job Type

Full Time

Job Description

First-level trapshooting, resolving the issue, in case it requires forwarding,
Coordinate with the concerned team for closure.Management ROFC service desk to respond to internal/external customers, incidents, and queries via email and phone..

Required Candidate profile

3-5Yrs Exp in Knowledge about Incident, Service request, SLA, OLA.Should have Technical knowledge of Office 365.Skype for Business.Excellent communication, written & verbal. Rotational shift.

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Shivoham Infotech

Information Technology

Bangalore

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Remote Support Engineer