As a Field Support Engineer, you will play a crucial role in providing on-site support for IT hardware and troubleshooting. Your responsibilities will include utilizing your expertise in IT hardware products to effectively troubleshoot and resolve technical issues. Candidates with 0-1 years of experience in this field are preferred for this position. It is essential that you possess a basic understanding of IT hardware and are able to diagnose and resolve technical issues efficiently. Having a bike is a requirement for this role as you will be required to travel to different locations within Lucknow, Chandigarh, Hyderabad, Akola, and Hoshangabad to provide support. In this role, you will be expected to demonstrate a strong problem-solving ability and a proactive approach to resolving issues. If you are someone who enjoys working in a dynamic environment and has a passion for IT hardware, this position is ideal for you. Join our team and be a part of our mission to deliver exceptional IT support services to our clients.,
As a Field Engineer (IT Support) at our company, you will be responsible for providing on-site support for laptops, desktops, and printers at various client locations. Your primary role will involve performing basic troubleshooting, maintenance, and installations, ensuring timely resolution of service requests, and maintaining detailed records. Collaboration with the central IT team for escalated issues and delivering prompt and professional service to clients are key aspects of this job. The ideal candidate for this position should have 6 months to 1 year of experience in IT support or a similar role, possess basic knowledge of desktop/laptop hardware and software, and be familiar with printer installation and troubleshooting. Good communication skills, customer handling abilities, and a willingness to travel within the assigned region are essential requirements. Additionally, having a two-wheeler with a valid driving license is preferred for this role. In return, we offer a competitive monthly in-hand salary of 15,000 along with an additional 4,500 towards Provident Fund. You will also receive travel allowances as per company policy, health insurance, paid sick time, paid time off, and opportunities for learning and career growth. If you are interested in this position, please send your updated resume to Kajal.pandey@cantiktech.com with the subject line "Application for Field Engineer [Your Region]". This is a full-time, permanent role with a day shift schedule and in-person work location. Join our team as a Field Engineer and help us deliver exceptional IT support services to our clients across multiple regions.,
The responsibilities of this role include: - Managing application deployments by raising tickets with the global team and preparing packages for deployments, followed by manual and pilot testing before deploying to production. - Creating collections based on specific requirements and providing them to the global team. - Addressing SCCM client-related issues and providing support. - Monitoring deployments and sending reports to clients as per their requirements. - Removing old hostnames from SCCM by deleting exit/schedule replacements. - Handling software compliance activities and ensuring patch management and deployment. - Working on ARM (Admin Rights Management) tickets, granting access to users upon ticket approval, and conducting monthly reconciliation activities. - Managing patch compliance activities to achieve 100% compliance in pilot deployments and 95% compliance in production deployments. - Generating and sending ARM reports to clients and preparing various types of reports based on client requirements. This is a full-time, permanent position with benefits including health insurance, paid sick time, paid time off, and Provident Fund. The schedule involves rotational shifts, and the work location is in person. If you are interested in this opportunity, please speak with the employer at +91 9236144306.,
As a Remote Technical Support Specialist, your role will involve providing technical assistance to end-users through various channels such as phone, email, chat, or remote tools. You will be responsible for troubleshooting and resolving hardware, software, and network-related issues in Windows and/or Mac environments. Your duties will include logging, tracking, and managing incidents and service requests using ITSM tools like ServiceNow or Remedy. Additionally, you will assist users with system access, software installations, printer problems, and peripheral troubleshooting, escalating complex issues to Level 2/3 support teams when necessary. Key Responsibilities: - Provide remote technical support to end-users via phone, email, chat, or remote tools. - Troubleshoot and resolve hardware, software, and network-related issues across Windows and/or Mac environments. - Log, track, and manage incidents and service requests using ITSM tools. - Assist users with system access, software installations, printer issues, and peripheral troubleshooting. - Escalate complex issues to Level 2/3 support teams when necessary. - Follow standard operating procedures for problem resolution and escalate unresolved issues promptly. - Ensure timely communication and resolution updates to users and stakeholders. - Support routine maintenance tasks, system upgrades, and patch deployments as needed. - Create and maintain documentation for troubleshooting steps, FAQs, and knowledge base articles. - Contribute to improving overall user experience and IT support operations. Qualifications Required: - Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). - 2-5 years of experience in remote technical support or helpdesk environments. - Strong understanding of Windows OS, Microsoft Office Suite, and basic networking concepts. - Experience with remote access tools like TeamViewer, AnyDesk, RDP. - Familiarity with ITSM platforms such as ServiceNow, BMC Remedy. - Excellent problem-solving skills and attention to detail. - Strong verbal and written communication skills. (Note: Job Types - Full-time, Permanent),
As a Field Engineer (IT Support) at our company, your role will involve providing on-site support for laptops, desktops, and printers at various client locations. You should possess basic troubleshooting knowledge and be willing to travel within the assigned region. Key Responsibilities: - Perform basic troubleshooting and maintenance of laptops and desktops - Provide support for hardware issues including RAM, HDD, motherboard, etc. - Install, configure, and maintain printers and related peripherals - Handle on-site service requests and ensure timely resolution - Maintain records of repairs, service logs, and inventory - Coordinate with the central IT team for escalated issues - Ensure client satisfaction with prompt and professional service Requirements: - 6 months to 1 year of experience in IT support or similar role - Basic knowledge of desktop/laptop hardware and software - Familiarity with printer installation and troubleshooting - Good communication and customer-handling skills - Two-wheeler with valid driving license (preferred) - Willingness to travel within the assigned region The company offers a monthly in-hand salary of 15,000 along with an additional 4,500 towards Provident Fund. You will also receive travel allowance as per company policy and opportunities for learning and career growth. If interested, please send your updated resume to Kajal.pandey@cantiktech.com with the subject line "Application for Field Engineer [Your Region]". This is a full-time, permanent position with benefits including health insurance, paid sick time, paid time off, and Provident Fund contribution. Please note that the work location is in person and the shift is during the day.,