Job Description DESIGNATION: Business Development Manager Key Responsibilities: A. Market Research and Analysis for IT Managed Service Opportunities: 1. Identify Opportunities: Research emerging trends, technologies, and market needs to identify new business opportunities. 2. Competitive Analysis: Analyze competitors to understand their strengths, weaknesses, and market strategies. B. Client Acquisition and Relationship Management: 1. Lead Generation: Develop and implement strategies to generate new leads and convert them into clients (Preferably Enterprise customer). 2. Client Relationships: Build and maintain strong relationships with existing and potential clients to foster trust and long-term partnerships. 3. Client Needs Assessment: Understand client requirements and tailor solutions that align with their business goals. C. Sales Strategy, Execution and Revenue Growth: 1. Sales Planning: Develop and execute sales strategies to achieve business growth targets. Fulfilment of target achievement with planning and executions. 2. Proposal Development: Prepare and present proposals, quotes, and presentations to potential clients. 3. Negotiation: Negotiate terms and contracts to close deals effectively and profitably. D. Networking and Partnerships: 1. Industry Events: Attend industry conferences, seminars, and networking events to represent the company and expand professional connections. 2. Strategic Partnerships: Develop partnerships with other businesses, technology providers, or industry influencers to leverage new opportunities. E. Reporting and Analysis: 1. Performance Metrics: Monitor and report on sales performance, market trends, and business development activities. 2. Strategy Adjustment: Use data insights to adjust strategies and tactics for better results. F. Strategic Planning: 1. Business Goals: Contribute to the company’s strategic planning by identifying growth opportunities and setting long-term goals. 2. Market Positioning: Help define and refine the company's positioning in the IT market. DEPARTMENT: Sales Experience: 3 - 5 Years Qualification: MBA - Sales & Marketing SKILL: Business Development EMPLOYMENT TYPE: Probation LOCATION: Kolkata Show more Show less

Job Description « Back to Page Apply Now Request No: RA-2325-3453 DESIGNATION: DESKTOP ENGINEER L1 DESCRIPTION: Job Title : Desktop L1 Support Duties and responsibilities Servicedesk Calls/Tasks Management (Assigning, updating, follow-ups, Closure) Installing, Configuring & Troubleshooting Windows Operating Systems Troubleshooting Hardware/Software & Network problems Configurations, Maintenance & Troubleshooting of Laptops / Desktops Maintaining Office LAN Environment (LAN Network) and WI FI DNS Printer Configuration Sharing & Troubleshooting - Local / Network Printer User Management & Computer management Patch Management on Desktops, Laptops SOD and EOD of Data Centre Vendor Coordination Co-ordination for On-call support with locations and Backoffice team for resolution Performing Half Yearly PM Activity Outlook & Email related issues troubleshooting’s and management Other activities as per requirements like Asset Movement, Asset allocations, O365 Migrations, Domain, Antivirus etc. Location : Vikhroli West – Mumbai / Turbhe – Navi Mumbai KRA: Job Title : Desktop L1 Support Duties and responsibilities Servicedesk Calls/Tasks Management (Assigning, updating, follow-ups, Closure) Installing, Configuring & Troubleshooting Windows Operating Systems Troubleshooting Hardware/Software & Network problems Configurations, Maintenance & Troubleshooting of Laptops / Desktops Maintaining Office LAN Environment (LAN Network) and WI FI DNS Printer Configuration Sharing & Troubleshooting - Local / Network Printer User Management & Computer management Patch Management on Desktops, Laptops SOD and EOD of Data Centre Vendor Coordination Co-ordination for On-call support with locations and Backoffice team for resolution Performing Half Yearly PM Activity Outlook & Email related issues troubleshooting’s and management Other activities as per requirements like Asset Movement, Asset allocations, O365 Migrations, Domain, Antivirus etc. Location : Vikhroli West – Mumbai / Turbhe – Navi Mumbai DEPARTMENT: CSD Experience: 2-3 QUALIFICATION: DIPLOMA IT,DIPLOMA IN COMPUTER HARDWARE AND NETWORKING TECH.,BSC IT,BCOM,BCA,BE,MBA IT,MCITP,MCA,CCNA,CCNP,MCA in IT,Computer Hardware & Networking,BSC Hardware & Networking,Diploma in Computer Technology,Hardware & Network Expert,Diploma in Computer Information Technology,M Tech Computer Science & Engineering,Hardware & Networking,Basic of Hardware and Networking,Information Technology,BTECH IN COMPUTER SCIENCE & TECHNOLOGY,Advance diploma in computer hardware networking,Information Technology,M.SC Computer Technology SKILL: 0365,Hardware and Networking,Hardware Asset Management,Remote Support,Soft Skill,Service Desk Management,ITIL,MCITP (Microsoft Certified IT Professional) in Window ,CCNP EMPLOYMENT TYPE: Permanent LOCATION: Vikhroli Show more Show less

Job Description « Back to Page Apply Now Request No: RA-2225-3448 DESIGNATION: Customer Support Engineer DESCRIPTION: Job Title : Desktop L1 Support Duties and responsibilities Servicedesk Calls/Tasks Management (Assigning, updating, follow-ups, Closure) Installing, Configuring & Troubleshooting Windows Operating Systems Troubleshooting Hardware/Software & Network problems Configurations, Maintenance & Troubleshooting of Laptops / Desktops Maintaining Office LAN Environment (LAN Network) and WI FI DNS Printer Configuration Sharing & Troubleshooting - Local / Network Printer User Management & Computer management Patch Management on Desktops, Laptops SOD and EOD of Data Centre Vendor Coordination Co-ordination for On-call support with locations and Backoffice team for resolution Performing Half Yearly PM Activity Outlook & Email related issues troubleshooting’s and management Other activities as per requirements like Asset Movement, Asset allocations, O365 Migrations, Domain, Antivirus etc. Location : Vikhroli West – Mumbai / Turbhe – Navi Mumbai KRA: Job Title : Desktop L1 Support Duties and responsibilities Servicedesk Calls/Tasks Management (Assigning, updating, follow-ups, Closure) Installing, Configuring & Troubleshooting Windows Operating Systems Troubleshooting Hardware/Software & Network problems Configurations, Maintenance & Troubleshooting of Laptops / Desktops Maintaining Office LAN Environment (LAN Network) and WI FI DNS Printer Configuration Sharing & Troubleshooting - Local / Network Printer User Management & Computer management Patch Management on Desktops, Laptops SOD and EOD of Data Centre Vendor Coordination Co-ordination for On-call support with locations and Backoffice team for resolution Performing Half Yearly PM Activity Outlook & Email related issues troubleshooting’s and management Other activities as per requirements like Asset Movement, Asset allocations, O365 Migrations, Domain, Antivirus etc. Location : Vikhroli West – Mumbai / Turbhe – Navi Mumbai DEPARTMENT: CSD Experience: 2-3 QUALIFICATION: DIPLOMA IT,BSC IT,BCOM,BCA,BE,BE in Computers,BE in Computer Engineering,B E in Electronics & Communicanation,MCA in IT,BSC Hardware & Networking,B Tech Electronics & Telecommunication,Diploma in Computer Technology,Hardware & Network Expert,BCOM IN COMPUTER APPLICATIONS,Information Technology,BTECH IN COMPUTER SCIENCE & TECHNOLOGY,BCOM in computers SKILL: 0365,Hardware and Networking,Hardware Asset Management,Problem Management,Basic Computer course, MSCIT,MCITP (Microsoft Certified IT Professional) in Window ,network configuration, monitoring, managing,Network Basics, OS Basics,CCNP EMPLOYMENT TYPE: Permanent LOCATION: Vikhroli Show more Show less

Job Description « Back to Page Apply Now Request No: RA-1725-3439 DESIGNATION: Customer Support Engineer DESCRIPTION: Job Title: Network Engineer Location: Jharsuguda Job Type: Full-Time Department: IT / CCTV & Network Operations Reports To: IT Manager / Network Architect Job Summary: We are seeking a skilled and motivated Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a dynamic team responsible for ensuring the integrity of high availability network infrastructure to provide maximum performance for users and systems. Key Responsibilities: Design and deploy functional networks (LAN, WLAN, WAN, VPN, CCTV) Configure and install software, routers, CCTV , DVR, NVR, WIFI devices and other network devices Monitor network performance and integrity Troubleshoot fibre network issues and outag Upgrade systems with new releases and models CISCO IP phone configuration VIP user meeting schedule and support Document network configurations and updates Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field Proven experience as a Network Engineer or Network Administrator Hands-on experience with firewalls, Cisco routers/switches, and network monitoring tools Familiarity with network diagnostic, monitoring, and analysis tools Strong problem-solving and communication skills Relevant certifications (e.g., CCNA, MCSE etc. KRA: Design, implement, and maintain LAN, WAN, WLAN, and VPN infrastructure. Ensure high availability and reliability of network systems. Optimize network performance through monitoring and tuning. DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: BSC IT,BA,BCA,BE,B TECH,Computer Hardware & Networking,Basic of Hardware and Networking,Information Technology,Advance diploma in computer hardware networking SKILL: Access Control,Basic Computer course, MSCIT,CCTV / Camera configuration,Data Center EMPLOYMENT TYPE: Permanent LOCATION: Jharsuguda Show more Show less

Job Description « Back to Page Apply Now Request No: RA-2125-3446 DESIGNATION: IT SERVICE DESK ENGINEER DESCRIPTION: Skills The candidates should have below mentioned skills but not limited to them 1) AD – 2) Exchange – 3) O365 – 4) Desktop/Laptop troubleshooting – 5) Understanding of the intune, LANDesk, SCCM and Antivirus – 6) Understanding of ITIL framework – 7) Good communication skills since they will be supporting US employees. KRA: The candidates should have below mentioned skills but not limited to them 1) AD – 2) Exchange – 3) O365 – 4) Desktop/Laptop troubleshooting – 5) Understanding of the intune, LANDesk, SCCM and Antivirus – 6) Understanding of ITIL framework – 7) Good communication skills since they will be supporting US employees. DEPARTMENT: RMS - GSD Experience: 2-4 QUALIFICATION: B TECH,B E in Electronics & Communicanation SKILL: Hardware and Networking EMPLOYMENT TYPE: Probation LOCATION: Mumbai Show more Show less

Job Description « Back to Page Apply Now Request No: RA-2925-3466 DESIGNATION: Customer Support Engineer DESCRIPTION: JD: 1) Should have knowledge of Ticketing tool and SLA. 2) Should be a good team player and able to manage the show individually. 3) Expert to provide remote or telephonic support. 4) Ready to work in rotational shift. 5) Ready to provide extended support occasionally. 6) Experience in CCTV, IP Phone, Biometric, AV equipment will be added advantage. KRA: AS per JD DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: SKILL: Hardware and Networking,Hardware Asset Management EMPLOYMENT TYPE: Permanent LOCATION: PCC - Mahape Show more Show less

Job Description « Back to Page Apply Now Request No: RA-0525-3492 DESIGNATION: Sr. Project Engineer DESCRIPTION: Skills Senior Project Engineer for a CCTV camera network focuses on the end-to-end management of CCTV projects, including planning, design, installation, and maintenance. They are responsible for ensuring projects meet specifications, budgets, and timelines while adhering to technical and quality standards. This role requires strong technical skills, project management experience, and the ability to collaborate effectively with various stakeholders KRA: System Implementation and Installation: Oversee the installation and commissioning of CCTV systems, ensuring adherence to industry standards and best practices. Manage the installation and commissioning process, including equipment procurement, site preparation, and integration of different systems. Network Management: Configure and maintain the network infrastructure for CCTV systems, including routers, switches, and network devices. Monitor network performance, troubleshoot issues, and ensure optimal system uptime. Project Management: Manage project timelines, budgets, and resources effectively, ensuring projects are delivered on time and within budget. Coordinate with various stakeholders, including clients, vendors, and internal teams, to ensure smooth project execution. Technical Support and Troubleshooting: Provide technical support and troubleshooting for CCTV systems, addressing issues and ensuring system stability. Maintain comprehensive technical documentation for all CCTV systems. Collaboration and Communication: Collaborate with other engineers, designers, and contractors to ensure seamless project integration. Communicate project status, issues, and solutions to clients and relevant stakeholders. Technical Skills: Strong knowledge of CCTV systems, network infrastructure, and relevant technologies. Experience with network protocols (TCP/IP, UDP, etc.) and network devices (routers, switches). Proficiency in troubleshooting and diagnosing network issues. DEPARTMENT: CSD Experience: 5-8 QUALIFICATION: SKILL: Access Control,CCTC,Basic Computer course, MSCIT,CCTV / Camera configuration EMPLOYMENT TYPE: Permanent LOCATION: Barmer Show more Show less

Job Description « Back to Page Apply Now Request No: RA-0525-3490 DESIGNATION: Customer Support Engineer L1 DESCRIPTION: Responsibilities Technical Support Engineer L1 to provide enterprise-level assistance to the endusers. he will be able to diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues for L2 support to appropriate internal teams, e.g., software developers and hardware engineers. Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. He will use email and telephony to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, He will contact clients via phone and/or provide clear, written instructions and technical manuals. KRA: Address users' tickets regarding hardware, software, and networking. Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. Maintains and administers computer networks and related computing environments. Has Hands-on experience in networking, routing, and switching. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Manage file servers and printer servers. Manage hardware and software assets. Ability to create accurate network diagrams and documentation for designing and planning network communication systems. Handling Outlook and mailbox-related issues. Assist users in connecting to video conferencing applications such as Zoom, Webex, etc. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Conduct remote troubleshooting. DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: SKILL: Hardware and Networking EMPLOYMENT TYPE: Permanent LOCATION: Barmer Show more Show less

Job Description « Back to Page Apply Now Request No: RA-0525-3494 DESIGNATION: SR. EXECUTIVE - LOGISTICS DESCRIPTION: Need 5-10 Years Of Experience In Logistics, Warehousing & Inventory Management. Must Have Good Communication Skill Within The Organisation. Understanding In Report PreparationsKRA Inventory Management 2. Asset Management 3. Material MovementDEPARTMENT: LOGISTICSExperience: 5-10QUALIFICATION:SKILL: OtherEMPLOYMENT TYPE: PermanentLOCATION: PCC - Mahape Show more Show less

Job Description « Back to Page Apply Now Request No: RA-1125-3510 DESIGNATION: DESKTOP SUPPORT ENGINEER DESCRIPTION: JD: 1) Should have knowledge of Ticketing tool and SLA. 2) Should be a good team player and able to manage the show individually. 3) Expert to provide remote or telephonic support. 4) Ready to work in rotational shift. 5) Ready to provide extended support occasionally. 6) Experience in CCTV, IP Phone, Biometric, AV equipment will be added advantage. KRA: As per JD DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: SKILL: Hardware and Networking,Hardware Asset Management EMPLOYMENT TYPE: Permanent LOCATION: PCC - Mahape Show more Show less

Job Description « Back to Page Apply Now Request No: RA-0925-3500 DESIGNATION: Sr. Customer Support Engineer DESCRIPTION: Responsibilities Impartner is looking for a Level 2 - Customer Support Engineer to join our dynamic customer success team. This role is ideal for the candidate who wants to have their hands in code, troubleshoot technical issues, and solve customer problems. You will be responsible for handling technical customer queries and will be supported by a collaborative team that is focused on providing an extraordinary customer experience and has a real passion for problem-solving. What will I be doing? * Support and maintain customers who have implemented the Impartner PRM solution. * Triage and resolve customer issues and escalations in a professional and timely fashion. * Troubleshoot customer issues reported in the PRM and Partner Portal. * Respond to and manage our clients' product-related issues following applicable SLA guidelines. * Explore technical issues to establish the root cause of problems and form a solution or workaround across a range of environments. * Reproduce customer issues and if necessary, file bug reports, call out cases to engineering, and provide the necessary documentation. * Be able to read system logs and help customers with API and SSO integrations. * Become familiar with many CRM platforms. Impartner PRM integrates with many CRMs, primarily Salesforce, and you will be expected to become familiar with these platforms to aid in issue troubleshooting. * Create technical knowledge content to support customer self-service goals. KRA: Should have knowledge of the Ticketing tool and SLA. 2)Should be a good team player and able to manage the show individually. 3)Expert to provide remote or telephonic support. 4)Ready to work in a rotational shift. 5)Ready to provide extended support occasionally. 6)Experience in CCTV, IP Phone, Biometric, and AV equipment will be added advantage. DEPARTMENT: CSDExperience: 2-3QUALIFICATION: B TECHSKILL: Customer ServiceEMPLOYMENT TYPE: ProbationLOCATION: Bhubaneswar Show more Show less

Job Description « Back to Page Apply Now Request No: RA-2025-3557 DESIGNATION: PROJECT MANAGER DESCRIPTION: Job Description: Understand project scope, objectives, timelines, and deliverables. Ensure adherence to project milestones and deadlines. Act as a bridge between IT teams, facility management, and business stakeholders. Conduct regular meetings with clients, vendors, and internal teams. Manage expectations and ensure transparent communication. 1. Oversee implementation and maintenance of IT systems supporting facilities Coordinate smart building technologies and automation. Ensure compliance with safety, environmental, and IT governance policies. 2. Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. 3. Oversee upgrades and patching for OS, databases, and critical applications. Ensure high availability, backup, and disaster recovery strategies. 4. Evaluate, onboard, and manage third-party vendors for hardware/software/FMS services. 5. Define, monitor, and enforce Service Level Agreements 6. Ensure timely escalation and resolution of issues. 7. Identify risks, dependencies, and bottlenecks. 8. Implement mitigation plans and maintain compliance with security policies and regulations (ISO, ITIL, etc.). 9. Conduct audits and ensure operational standards. 10. Lead cross-functional project teams (engineers, facility techs, support staff Allocate tasks, track progress, and mentor junior team members. 11. Maintain documentation for all phases of the project. 12. Prepare regular status updates for senior management. 13. Track KPIs and generate performance reports. 14. Strong knowledge of ITIL framework, facility operations, and infrastructure management 15. Proficiency in managing budgets and vendor contracts 16. Understanding of networks, servers, security, and building systems KRA: Ontime Invoice submission and outstanding collection. Achievement of contractual SLA targets for all accounts Pending ticket/dashboard review - Ensuring no tickets are pending without depdendency Ensure reports/dabhboard/KPI's are published as per agreed frequency and calendar Engagement - Structured review with business stakeholders (HODs, CIOs, IT Managers) to govern the BU's and enrich end user experience Tracking of discussion points/MoM for closure within agreed timelines Major Incident Management - RCA submission as per agreed SLA No. of escalations handled and controlled during the cycle Standardization and/or transformation project timelines are met as committed Reduction in ticket volume through ticket analysis and drive action plan execution Reduction in efforts - Analyse data and processes to reduce leakage Implement continual service improvement plan & track execution Appreciations from stakeholders Ensure project/account specific SOP's to facilitate smooth delivery by the team Review & update project/account specific SOP's/Runbooks Functional adherence - Ad-Hoc tasks deliverables Competent in required job skills/knowledge both technical and practical DEPARTMENT: CSD Experience: 7-10 QUALIFICATION: BE IT,B TECH,BE in Computer Engineering,B. Tech IT SKILL: Operations Management,ITIL,CCNA EMPLOYMENT TYPE: Probation LOCATION: Bhubaneswar

Job Description « Back to Page Apply Now Request No: RA-1325-3523 DESIGNATION: Global Service Desk Manager DESCRIPTION: Role: Manage service desk operations and achieve client SLA within budgeted FTE’s ensuring all compliance and continuous improvement leading to client value creation thus client satisfaction. Manage multiple internal Help Desk teams and/or external Client Accounts. Must Have: Client relation management, Operations management, People and Performance management, Budget / cost pyramid management, Transition management, Provide cross functional support. Should have good People Management skills. Should exhibit good Client Relations skills. Should display Interpersonal skills. Must have Problem-solving and Analytical skills. Should be proficient with Microsoft Excel reporting and Microsoft PowerPoint presentations. Should be Self-motivated and capable of motivating Team/Colleagues Good knowledge of Incident Management and Reporting tools. Good to Have: Ensure client value creation, Maintain good rapport with clients, Participate in client meeting and client reviews, Manage client communications including knowledge transfers, Show case service desk capabilities to prospective clients. ITIL Foundation, ITIL Intermediate, PMP, Prince etc. KRA: Role: Manage service desk operations and achieve client SLA within budgeted FTE’s ensuring all compliance and continuous improvement leading to client value creation thus client satisfaction. Manage multiple internal Help Desk teams and/or external Client Accounts. Must Have: Client relation management, Operations management, People and Performance management, Budget / cost pyramid management, Transition management, Provide cross functional support. Should have good People Management skills. Should exhibit good Client Relations skills. Should display Interpersonal skills. Must have Problem-solving and Analytical skills. Should be proficient with Microsoft Excel reporting and Microsoft PowerPoint presentations. Should be Self-motivated and capable of motivating Team/Colleagues Good knowledge of Incident Management and Reporting tools. Good to Have: Ensure client value creation, Maintain good rapport with clients, Participate in client meeting and client reviews, Manage client communications including knowledge transfers, Show case service desk capabilities to prospective clients. ITIL Foundation, ITIL Intermediate, PMP, Prince etc. DEPARTMENT: RMS - GSD Experience: 8-14 QUALIFICATION: B E in Electronics & Communicanation SKILL: Client Engagement,Service Desk Management,Client Management EMPLOYMENT TYPE: Permanent LOCATION: Mumbai

Job Description « Back to Page Apply Now Request No: RA-1325-3522 DESIGNATION: RMS Engineer L1 DESCRIPTION: The NOC L1 Engineer is responsible for monitoring and maintaining network infrastructure to ensure smooth operations. This position serves as the first line of support for network issues, addressing incidents, and escalating complex issues to higher-level teams. The NOC L1 Engineer will work in a 24/7 environment, monitoring systems, managing alerts, and ensuring that network performance is optimal. Key Responsibilities: Network Monitoring: Continuously monitor network systems, including routers, switches, firewalls, and servers using ticketing tools to detect and troubleshoot potential issues. Incident Detection and Response: Respond promptly to alerts and events, performing initial troubleshooting and basic diagnostics to resolve issues. Ticketing and Incident Logging: Log incidents and issues into the ticketing system, ensuring accurate documentation and timely escalation if necessary. System Status Reporting: Provide real-time updates and status reports on critical incidents, outages, and network performance. Basic Troubleshooting: Perform basic troubleshooting steps for network outages, slowdowns, or performance issues; escalate unresolved issues to L2 or L3 engineers. Collaboration: Work closely with other IT teams, vendors, and customers to provide support and resolve network-related issues effectively. Documentation: Maintain accurate documentation of procedures, solutions, and configurations. Skills & Qualifications: Technical Skills: Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching). Familiarity with monitoring tools (e.g. ManageEngine, PRTG). Basic experience with network hardware (routers, switches, firewalls). Understanding of network topologies and protocols. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Soft Skills: Strong problem-solving abilities. Excellent communication skills, both written and verbal. Ability to handle high-pressure situations and prioritize tasks effectively. Attention to detail and strong organizational skills. Team player with the ability to collaborate across departments. Experience: 0-2 years of experience in IT support, network operations, or related fields. Previous experience in a NOC environment or technical support role is a plus. Education: Associate’s degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Working Conditions: This position may require shift work, including nights, weekends, and holidays, to ensure 24/7 coverage. On-call availability may be required. KRA: The NOC L1 Engineer is responsible for monitoring and maintaining network infrastructure to ensure smooth operations. This position serves as the first line of support for network issues, addressing incidents, and escalating complex issues to higher-level teams. The NOC L1 Engineer will work in a 24/7 environment, monitoring systems, managing alerts, and ensuring that network performance is optimal. Key Responsibilities: Network Monitoring: Continuously monitor network systems, including routers, switches, firewalls, and servers using ticketing tools to detect and troubleshoot potential issues. Incident Detection and Response: Respond promptly to alerts and events, performing initial troubleshooting and basic diagnostics to resolve issues. Ticketing and Incident Logging: Log incidents and issues into the ticketing system, ensuring accurate documentation and timely escalation if necessary. System Status Reporting: Provide real-time updates and status reports on critical incidents, outages, and network performance. Basic Troubleshooting: Perform basic troubleshooting steps for network outages, slowdowns, or performance issues; escalate unresolved issues to L2 or L3 engineers. Collaboration: Work closely with other IT teams, vendors, and customers to provide support and resolve network-related issues effectively. Documentation: Maintain accurate documentation of procedures, solutions, and configurations. Skills & Qualifications: Technical Skills: Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching). Familiarity with monitoring tools (e.g. ManageEngine, PRTG). Basic experience with network hardware (routers, switches, firewalls). Understanding of network topologies and protocols. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Soft Skills: Strong problem-solving abilities. Excellent communication skills, both written and verbal. Ability to handle high-pressure situations and prioritize tasks effectively. Attention to detail and strong organizational skills. Team player with the ability to collaborate across departments. Experience: 0-2 years of experience in IT support, network operations, or related fields. Previous experience in a NOC environment or technical support role is a plus. Education: Associate’s degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Working Conditions: This position may require shift work, including nights, weekends, and holidays, to ensure 24/7 coverage. On-call availability may be required. DEPARTMENT: RMS NOC Experience: 0-2 QUALIFICATION: Data Center Virtualization SKILL: Data Center EMPLOYMENT TYPE: Permanent LOCATION: Mumbai

Job Description « Back to Page Apply Now Request No: RA-2325-3563 DESIGNATION: TEAM LEADER DESCRIPTION: Team Leadership: Lead and mentor a team of IT support staff and engineers/Allocate tasks and monitor team performance. Conduct regular team meetings, reviews, and training sessions. Technical Support & Issue Resolution:Supervise daily IT operations including hardware, software, networking, and user support. Act as the point of escalation for complex technical issues.Ensure timely resolution of service requests and incidents. Infrastructure Management:Monitor system performance and proactively address potential issues.Ensure all IT systems and applications are up-to-date and secure.Coordinate maintenance schedules and system upgrades. Project Coordination:Lead and manage small-to-mid scale IT projects.Coordinate with other departments and vendors to implement new systems or upgrades.Track project progress, timelines etc. Compliance & Documentation:Ensure IT policies and procedures are followed.Maintain accurate documentation of systems, assets, and support tickets. Assist in audits and compliance reviews. Vendor & Stakeholder Management:Liaise with external vendors for software/hardware procurement and support. Maintain good relationships with business stakeholders and communicate IT strategies effectively. KRA: Team Leadership: Lead and mentor a team of IT support staff and engineers/Allocate tasks and monitor team performance. Conduct regular team meetings, reviews, and training sessions. Technical Support & Issue Resolution:Supervise daily IT operations including hardware, software, networking, and user support. Act as the point of escalation for complex technical issues.Ensure timely resolution of service requests and incidents. Infrastructure Management:Monitor system performance and proactively address potential issues.Ensure all IT systems and applications are up-to-date and secure.Coordinate maintenance schedules and system upgrades. Project Coordination:Lead and manage small-to-mid scale IT projects.Coordinate with other departments and vendors to implement new systems or upgrades.Track project progress, timelines etc. Compliance & Documentation:Ensure IT policies and procedures are followed.Maintain accurate documentation of systems, assets, and support tickets. Assist in audits and compliance reviews. Vendor & Stakeholder Management:Liaise with external vendors for software/hardware procurement and support. Maintain good relationships with business stakeholders and communicate IT strategies effectively. DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: SKILL: Wintel EMPLOYMENT TYPE: Permanent LOCATION: Jharsuguda