Customer Support Engineer

Job Description « Back to Page Apply Now Request No: RA-2225-3448 DESIGNATION: Customer Support Engineer DESCRIPTION: Job Title : Desktop L1 Support Duties and responsibilities Servicedesk Calls/Tasks Management (Assigning, updating, follow-ups, Closure) Installing, Configuring & Troubleshooting Windows Operating Systems Troubleshooting Hardware/Software & Network problems Configurations, Maintenance & Troubleshooting of Laptops / Desktops Maintaining Office LAN Environment (LAN Network) and WI FI DNS Printer Configuration Sharing & Troubleshooting - Local / Network Printer User Management & Computer management Patch Management on Desktops, Laptops SOD and EOD of Data Centre Vendor Coordination Co-ordination for On-call support with locations and Backoffice team for resolution Performing Half Yearly PM Activity Outlook & Email related issues troubleshooting’s and management Other activities as per requirements like Asset Movement, Asset allocations, O365 Migrations, Domain, Antivirus etc. Location : Vikhroli West – Mumbai / Turbhe – Navi Mumbai KRA: Job Title : Desktop L1 Support Duties and responsibilities Servicedesk Calls/Tasks Management (Assigning, updating, follow-ups, Closure) Installing, Configuring & Troubleshooting Windows Operating Systems Troubleshooting Hardware/Software & Network problems Configurations, Maintenance & Troubleshooting of Laptops / Desktops Maintaining Office LAN Environment (LAN Network) and WI FI DNS Printer Configuration Sharing & Troubleshooting - Local / Network Printer User Management & Computer management Patch Management on Desktops, Laptops SOD and EOD of Data Centre Vendor Coordination Co-ordination for On-call support with locations and Backoffice team for resolution Performing Half Yearly PM Activity Outlook & Email related issues troubleshooting’s and management Other activities as per requirements like Asset Movement, Asset allocations, O365 Migrations, Domain, Antivirus etc. Location : Vikhroli West – Mumbai / Turbhe – Navi Mumbai DEPARTMENT: CSD Experience: 2-3 QUALIFICATION: DIPLOMA IT,BSC IT,BCOM,BCA,BE,BE in Computers,BE in Computer Engineering,B E in Electronics & Communicanation,MCA in IT,BSC Hardware & Networking,B Tech Electronics & Telecommunication,Diploma in Computer Technology,Hardware & Network Expert,BCOM IN COMPUTER APPLICATIONS,Information Technology,BTECH IN COMPUTER SCIENCE & TECHNOLOGY,BCOM in computers SKILL: 0365,Hardware and Networking,Hardware Asset Management,Problem Management,Basic Computer course, MSCIT,MCITP (Microsoft Certified IT Professional) in Window ,network configuration, monitoring, managing,Network Basics, OS Basics,CCNP EMPLOYMENT TYPE: Permanent LOCATION: Vikhroli Show more Show less