Customer Support Engineer

Kamms Management Consultants

0 - 3 years

4 - 6 Lacs

hyderabad chennai bengaluru

Posted:1 hour ago| Platform:

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Skills Required

product demonstration customer support lead generation it product customer satisfaction post sales sales support sales communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Profile:.

Must-have Skills

Excellent Communication skills oral and written
Excellent interpersonal and presentation skills
Ability to quickly understand problems being reported and provide intelligent responses
Communicating in multiple languages (English*, Hindi, Telugu, Kannada, Tamil* etc)
Must enjoy traveling

Responsibilities

Lead Generation activities
Responsible for allocated customer accounts
Responsible for customer satisfaction and reduce customer issue resolution time
Attending to support calls/Email from the customer, record the calls/Email details in the Support application
Ensuring on time delivery of resolved tickets
Turnaround time for requirements and issue resolution needs to be optimal
Develop and maintain excellent working relationship with customers
Timely escalation to CSM in case of unresolvable technical issues and delay in delivery
Daily timesheet update

Soft skills

Quality conscious and an eye for detail
To be a Team Player
Flexible in timings
Patience in handling clients
Systematic in approach to work
Ready to travel

Qualification

Key Skills

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