Role: Service Delivery Manager Location: Chennai - Taramani Company: Accel IT Services About Us: Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure Management Services, Large Project Management, Cloud Infrastructure, Enterprise Security, RPA, Managed Services, and Training. With the acquisition of Computer Factory Private Limited and Ensure Services (India) Limited, the company has expanded its geographic footprint and portfolio across Country. Position Overview: We are looking for a highly experienced Service Delivery Manager whos shall be handling multiple Key Accounts and ensure customer satisfaction by addressing people and process issues (if any). Renewal of existing accounts, Mining these accounts for more business by upselling and cross selling other service offerings and Collection are the major KRA's for this role. Key Responsibilities: Lead and manage Key accounts in the region ensuring consistent and high-quality customer service across the region. Develop and implement effective service delivery strategies and policies in alignment with company objectives and customer expectations. Oversee regional service delivery, provide leadership, support, and performance management. Monitor key performance indicators (KPIs) and service metrics to identify areas for improvement and implement corrective actions. Collaborate with clients to understand their needs and ensure service delivery meets or exceeds their expectations Drive innovation and continuous improvement in service delivery processes, leveraging new technologies and best practices. Ensure compliance with industry standards, regulatory requirements, and internal policies. Act as the primary escalation point for critical service issues, ensuring prompt and effective resolution. Report to senior leadership on service delivery performance, challenges, and strategic initiatives. Qualifications: Bachelors degree in IT, Business Administration, or a related field. A Masters degree is preferred Minimum 10 yrs of experience in IT service delivery, with at least 5 years in a senior leadership role. Experience in working with the Management. Excellent leadership, communication, and interpersonal skills. Proven track record in managing national service delivery operations and driving performance improvements. Strong analytical and problem-solving abilities Experience with handling Brands. Customer-focused with a commitment to delivering high-quality service. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Join us at Accel, and be part of a team that is shaping the future of IT enabled services. We look forward to your application.

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot common problems with Outlook configuration and email clients. Collaborate with team members to resolve complex technical issues. Willingness to travel within a given region.

CLIENT INDUSTRY : HOTEL INDUSTRY SHIFTING DUTY : YES ROTATIONAL SHIFT TIMINGS NO OF POSITIONS : 3 NOTICE PERIOD : IMMEDIATE JOINERS/ EARLY JOINERS PREFERRED JOB DESCRIPTIONS: Communication Skill Knowledge of ADS,DNS and DHCP Well versed with MDM configuration and O365 suit Understand and troubleshoot FTP setup RCP, HTTP, SMTP, LAN and WAN protocols knowledge Endpoints Troubleshoot FOOD IS PROVIDED FROM CLIENT SIDE

Dear Candidate, Greetings ! Please find the job description as given below Location: Nungambakkam, ValluvarKottam Experience Required: 2 to 5 years GST Return Filing: Preparing and submitting accurate GST returns (e.g., GSTR-1, GSTR-3B, and annual returns) on time. GST Compliance: Ensuring adherence to all GST laws and regulations Please share your CV to archana.n@accelits.com Regards, Archana

Job Role : Business Development Executive Eligibility : MBA / Degree / Diploma ( Passed out - 2023 -2025 ) Position: Business Development Executive ( Field Sales ) Experience: Fresher No. of Vacancies: 2 Work Location: Chennai Key Skills Required Strong communication skills. Ability to build and maintain rapport with corporate clients. Good knowledge of IMS business, including Managed Services, FMS, AMC, and Professional Services. Understanding of market competition. Expertise in building a strong sales funnel and converting leads into orders. Willingness to learn and adapt to new technologies. Proven ability to meet sales targets consistently. Roles and Responsibilities Engage and build relationships directly with CXOs, CTOs, and CEOs. Travel as required to meet clients and close deals. Drive direct selling and B2B sales strategies. Identify new business opportunities and develop growth strategies. Prepare and deliver compelling sales presentations. Negotiate contracts and ensure business profitability. Qualification Criteria Education - MBA / Degree / Diploma ( Passing out 2023/2024/2025 ) Preferred - Candidates with a two-wheeler and a valid driving license is a must. Requirement - Candidates must be open to frequent travel to client locations. Walkin Detail Accel IT Services Interview Venue : No:55, 1st floor, Accel IT Services, MKM Building, Greams Rd, Thousand Lights West, Chennai 600006 Map : https://maps.app.goo.gl/3JKDQHVuLKMxfG9T8 Interview Date : 23-06-2025 ( Monday ) to 27-06-2025 ( Friday ) Interview Time : Between 10:30 a.m. and 5:00 p.m. Email - gayathri.s@accelits.com Contact - 8939745566 About the Company About Accel Ltd Accel Limited was started in 1991 as a multi-vendor IT Services Company in Chennai. It evolved over the past three decades, creating niche entities on a versatile range of domains to meet the requirements of the discerning IT user community with state of the art solutions and services. Accel Limited is a comprehensive technology services provider headquartered in Chennai, India, with global presence. Three decades of unwavering commitment to quality, service and value has ensured that our customers can embark on their core business while we take care of their digital transformation requirements. Accel offers a wide range of services that include IT Infrastructure Management services, Warranty Management Services, Managed Print Services, Cyber Security, and Software Services, with strong presence in the domestic and international markets. Our businesses also include Accel Media, Accel Realty, Accel Academy and Cetronics Technologies. Website - https://www.accel-india.com/about-us https://accelits.com/

Client : Pharma Industry End User Support (EUS) Outlook configuration Anti Virus DLP ,Group Policy, Data security Software troubleshooting Application Support Windows Installation Local of Guwahati is preferred.

Client : Hotel Industry JD : Active Directory Mail Management Software Troubleshooting L1 level application support Shifting Duty as per roster Workplace details : 1. The work will be in shifts - Morning shift (7 AM to 4 PM) afternoon shift ( 2 PM to 11 PM) and Night (10 PM to 7 AM) 2. The shifts will be in rotation for all FMS Engineers 3. Weekly off will be as per Roster, not on weekends and Sundays 4. Due to Hotel operations, which is busy during festival days, no holidays will be given on festival days but comp off will be provided against those days 5. Planned Leave will be granted with prior information, subject to no planned activity / upgrade scheduled 6. Candidate must be clean shaven at the time of interview as well as throughout the job tenure. It is mandatory to be well groomed & having good personality suitable for hospitality industry.

Responsibilities Manage the IT asset inventory and ensure accurate records. Track and monitor the lifecycle of all IT assets from procurement to disposal. Ensure compliance with software licensing agreements and IT policies. Coordinate with the procurement team to acquire new hardware and software. Conduct regular audits to verify asset accuracy and condition. Collaborate with various departments to ensure their IT asset needs are met. Maintain documentation related to asset management processes and procedures. Provide regular reports on asset status, usage, and compliance. Qualifications Bachelors degree in Information Technology, Business Administration, or related field. 2+ years of experience in IT asset management or related role. Strong understanding of IT asset lifecycle management. Familiarity with software licensing and compliance. Attention to detail and the ability to manage multiple tasks simultaneously. Send resume to Mail - gayathri.s@accelits.com Contact - 8939745566

Job Title: Business Development Manager - IT Services Location: Trivandrum Role Summary: We are looking for an experienced and dynamic Business Development Manager to drive IT services sales, build strong client relationships, and grow business opportunities. The ideal candidate will have a background in selling IT infrastructure services, managed services, cloud solutions, and security services. Key Responsibilities: Identify new business opportunities and generate leads for IT services (AMC, IT Infrastructure, Cloud, Security Solutions, Managed Services). Engage and develop strong relationships with decision-makers (CIOs, IT Heads, Procurement Managers). Present customized IT solutions to clients based on their business needs. Handle end-to-end sales cycles from lead generation, proposal, negotiation, to closure. Meet and exceed monthly/quarterly revenue and margin targets. Coordinate with technical teams for solution designing, presales support, and proposal development. Prepare and deliver business presentations and reports for internal and client meetings. Monitor market trends, competitor activities, and customer needs to adjust sales strategies. Build and manage strong client relationships for repeat business and cross-selling opportunities. Key Skills Required: Proven track record in selling IT Services / Solutions. Expertise in IT AMC, IT Infrastructure, Cloud Solutions (AWS, Azure), Cybersecurity Solutions, and Managed Services. Strong skills in Lead Generation, Solution Selling, Negotiation, and Deal Closure. Excellent communication, presentation, and interpersonal skills. Ability to work independently with a proactive approach. Good knowledge of CRM tools and MS Office. Understanding of RFP/RFI processes and proposal building. Ability to handle multiple accounts and large enterprise clients. Qualifications: Bachelors degree in Engineering, Computer Science, Business Administration, or related fields. MBA (Marketing/Sales) is an advantage. 3 to 7 years of experience in B2B IT sales, preferably in IT Services or System Integration companies. Preferred Industry Background: IT Services System Integrators (SI) Managed Service Providers (MSP) Cloud Solution Providers IT Infrastructure Companies Send Resume Email - gayathri.s@accelits.com Contact - 8939745566

Key Roles of a Help Coordinator: Service Manager: Oversees the entire support process, ensuring issues are addressed on time. Coordinator: Acts as a liaison between support teams and end-users. Communicator: Keeps all parties informed about issue progress and service updates. Administrator: Maintains records, reports, and support documentation. Core Responsibilities: 1. Request Management: Logging, tracking, and managing incoming support requests. Prioritising and assigning tasks based on urgency and complexity. 2. Issue Resolution Oversight: Monitoring the resolution process to ensure deadlines are met. Escalating unresolved issues to higher-level support teams. 3. Team Coordination: Collaborating with various support teams to allocate resources effectively. Ensuring proper workload distribution among team members. 4. Customer Support: Providing clear, professional communication to users. Offering guidance on standard procedures and common troubleshooting steps. 5. Reporting & Documentation: Generating performance reports for management. Keeping accurate logs of incidents, resolutions, and system changes. 6. Process Improvement: Recommending workflow improvements based on recurring issues. Implementing new procedures to boost service efficiency. Certifications can boost your credibility and job prospects. Consider: ITIL Foundation For IT service management principles CompTIA A+ – For foundational IT knowledge HDI Support Center Analyst (SCA) – Specific to help desk roles

L2 FMS Engineer for Hotel IT Key Responsibilities : L2 level application support Installation, Configuration, Monitoring of applications like Opera , CRM , EcoBillz, Zscaler Active Directory, DNS, DHCP SCCM Server Hardening Windows Patch Management Windows OS Location : Gurugram Rotational Shift : Yes

Job details & Key Responsibilities : B-tech IT/Computer Science /MCA/PGDCA, with 5-6 years of experience. Should have sound working knowledge of Application support, implementation, testing, integration between the applications. Troubleshoot and resolve application related problems, software and patch update. Close coordination with the OEMs. Current running applications, SAP, Ivalua, Oracle EPM, Solus, RPA-Bot, WeConnect(Inhouse). Setting of Multifunctional Authentication, Single Sign On, Self Service Password Reset on azure AD identity to AWS. Setting up synching of hybrid AD. SQL Server database backups and restore Regular review of events, alerts, logs through event viewer, optimization of environment and permanent fixes. Good Knowledge/understanding of Information policies, Business Requirement Document (BRD), Compliance. Excellent written & verbal communication and relationship skills Job Location : Gurugram

Hiring IT Infrastructure Presales / BID Manager to support our sales teams in designing and presenting innovative infrastructure solutions to prospective clients. This role bridges the gap between customer requirements and technical delivery, ensuring high-quality, scalable, and cost-effective IT infrastructure designs. Industry Preferred - IT Services/Consulting Role & responsibilities Engage with clients to gather technical requirements and understand business objectives. Design and present end-to-end infrastructure solutions (on-premises, hybrid, cloud) tailored to client needs. Collaborate with internal teams (sales, delivery, product) to define solution scope, cost estimates, and implementation timelines. Create detailed technical proposals, solution architectures, and responses to RFPs/RFIs. Conduct solution presentations, demos, and technical workshops with clients. Stay current with emerging technologies and industry trends to incorporate into solution offerings. Support the development of value propositions, pricing models, and effort estimation for infrastructure components. Participate in solution defense meetings and provide technical leadership Preferred candidate profile Deep understanding of infrastructure domains such as: Data center architecture Server & storage (e.g., Dell, HPE, NetApp) Virtualization (VMware, Hyper-V) Cloud platforms (AWS, Azure, GCP) Backup, disaster recovery, and business continuity Networking (LAN/WAN, SD-WAN) Digital Workplace solutions Managed Services and IT Service management Strong client engagement and consultative skills. Excellent documentation and proposal writing abilities. Ability to work on multiple opportunities simultaneously and prioritize effectively. Experience in cost modeling and pricing Educational Qualification - Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience in IT infrastructure, with at least 3 years in a presales or solution architect role. Relevant certifications preferred (e.g.,AWS/Azure/GCP Architect, VMware VCP, Cisco CCNP/CCIE, ITIL).

Hiring a Talent Acquisition Manager, responsible for overseeing the entire recruitment and hiring process for the organization, from identifying staffing needs to onboarding new employees. Shall play a crucial role in ensuring that the company has the right talent to achieve its business objectives. Key Responsibilities: Developing and implementing talent acquisition strategies: This involves creating and executing comprehensive recruitment plans that align with organizational goals and objectives. Working with hiring managers to identify job openings and develop job descriptions: Collaborating with various departments to understand their staffing needs and creating accurate and compelling job descriptions. Sourcing and recruiting candidates: Utilizing various channels such as job boards, social media, networking events, and employee referral programs to find qualified candidates. Conducting Final candidate screenings and interviews: Evaluating candidates' skills, experience, and suitability for open positions. Managing the onboarding process: Ensuring new employees are smoothly integrated into the company culture and processes, including orientation and training. Monitoring and analyzing recruitment metrics: Tracking data to evaluate the effectiveness of recruitment strategies and identify areas for improvement. Required Skills: Strong communication and interpersonal skills: Effectively interacting with hiring managers, candidates, and other stakeholders, building strong relationships, and conveying the company's values. A Good stake holders manager : Can connect with multiple hiring managers across the country, Regional HR partners, Business heads. Expertise in recruitment strategies and techniques: Possessing a deep understanding of sourcing methods, interview techniques, and best practices in talent acquisition. Proficiency in data analysis: Utilizing data to track recruitment metrics, analyze trends, and make informed hiring decisions. Strong organizational and time management skills: Effectively prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines in a fast-paced environment. Problem-solving abilities: Identifying and resolving challenges in the recruitment process, adapting to changing circumstances, and developing creative solutions. Negotiation skills: Reaching mutually beneficial outcomes during salary discussions and managing expectations of candidates and stakeholders. An understanding of HR fundamentals: A solid working knowledge of HR principles, practices, laws, and compliance. A Team Leader: Must have handled a team of 8-10 highly talended recruiters pool spread across the country.