Posted:1 month ago|
Platform:
Work from Office
Full Time
Logging, tracking, and managing incoming support requests.
Prioritising and assigning tasks based on urgency and complexity.
Monitoring the resolution process to ensure deadlines are met.
Escalating unresolved issues to higher-level support teams.
Collaborating with various support teams to allocate resources effectively.
Ensuring proper workload distribution among team members.
Providing clear, professional communication to users.
Offering guidance on standard procedures and common troubleshooting steps.
Generating performance reports for management.
Keeping accurate logs of incidents, resolutions, and system changes.
Recommending workflow improvements based on recurring issues.
Implementing new procedures to boost service efficiency.
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