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Accel It Services
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Customer Support Engineer

Customer Support Engineer

Accel It Services

2 - 4 years

2 - 3 Lacs

bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

field support laptop support technical support hardware support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Perform onsite diagnosis, troubleshooting, and repair of laptops (hardware & software).

Replace or repair components such as motherboards, RAM, SSD/HDD, keyboards, batteries, displays, and other parts.

Install and configure operating systems, drivers, and required software.

Provide preventive maintenance and health checkups for customer laptops.

Coordinate with the service team for spare parts availability and repair updates.

Document service activities, job completion reports, and customer feedback.

Ensure timely closure of service calls as per SLA timelines.

Escalate unresolved issues to senior technical teams when necessary.

Maintain professional communication and provide excellent customer service

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Accel It Services

IT Services and IT Consulting

Chennai Tamil Nadu

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Customer Support Engineer