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3.0 - 5.0 years

5 - 9 Lacs

chennai

Work from Office

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Responsibilities Responsible for providing Onsite Product Support as set-out in Domainsaction plans. Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed. Following defined policies and procedures (e.g. in desk manual). Supporting the organization byunderstanding andachieving measurableobjectives. Follow best practices and Industry Standards. Update internal systems as required Adhere toLogisticsprocesses to ensuretheaccurate reporting of failures and timely return of parts Working independently and in a team environment. Perform Field Change Order and Field Action Bulletin . Need to be able to travel at short noticeshort term, Provide (rota) coverage for 24x7 support in a designated geographic area.With phone support from Domains. Provide T&Mservices OOH(Out of Hour). Provide logistics support as required within the scope of providing on-site support, Provide long or short term site cover for dedicated customer sites Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre . Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations. Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and When). Assists in developing, reviewing, and implementing hardware installation plans for customers Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside Need to be able to travel at short noticeshort and long term, within region.

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2.0 - 7.0 years

1 - 3 Lacs

new delhi, gurugram, delhi / ncr

Work from Office

Job Title: Field Service Engineer Dental Equipment Location: Chhatarpur, Delhi Employment Type: Full-time Job Summary We are seeking a dedicated and technically skilled Field Service Engineer to join our dental equipment division. The role involves installation, maintenance, troubleshooting, and repair of dental equipment and devices at client locations. The ideal candidate should have a service-oriented mindset, strong technical aptitude, and the ability to ensure high customer satisfaction. Key Responsibilities Install, configure, and calibrate dental equipment at clinics, hospitals, and partner sites. Perform preventive and corrective maintenance of dental products. Diagnose technical issues and provide timely solutions to minimize downtime. Provide training and technical support to dental professionals on equipment usage. Maintain accurate service records, reports, and documentation. Coordinate with the service team and escalate unresolved issues to higher-level technical support. Ensure compliance with company standards, safety protocols, and quality guidelines. Build strong relationships with clients through effective communication and service delivery. Qualifications & Skills Diploma/Degree in Biomedical Engineering, Electronics, Mechanical, or related field . 2-5 years of experience in field service/technical support (preferably in medical or dental equipment). Strong troubleshooting and problem-solving skills. Good communication and customer service orientation. Willingness to travel extensively for client visits. Basic knowledge of MS Office and service reporting tools. What We Offer Hands-on training on dental equipment and devices. Opportunity to grow within the medical/dental technology sector. A supportive, growth-driven work culture.

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2.0 - 4.0 years

0 - 0 Lacs

mumbai city, maharashtra

On-site

Position Overview We are seeking a dedicated and dynamic Non IT Recruiter to join our team in Other Maharashtra, Mumbai City . This is an exciting opportunity for individuals who are passionate about recruitment and have a knack for identifying talent in various fields. The ideal candidate will have a strong background in field support, campus interviews, and mass hiring, with a focus on bulk and campus hiring strategies. If you are looking to make a significant impact in the recruitment landscape, we encourage you to apply. Key Responsibilities Conduct end-to-end recruitment processes for various non-IT positions. Manage and execute campus hiring initiatives, including organizing campus interviews and job fairs. Implement mass hiring strategies to meet the staffing needs of the organization. Collaborate with hiring managers to understand their requirements and develop effective recruitment plans. Source candidates through various channels, including job portals, social media, and networking. Screen resumes and conduct initial interviews to assess candidate qualifications. Maintain a strong pipeline of candidates and manage relationships with potential hires. Provide regular updates and reports on recruitment progress to management. Ensure a positive candidate experience throughout the recruitment process. Qualifications The ideal candidate will possess the following qualifications: Experience: 2 to 4 years of experience in recruitment, preferably in non-IT sectors. Skills: Strong skills in field support, campus interviews, mass hiring, bulk hiring, and campus hiring. Communication: Excellent verbal and written communication skills. Interpersonal Skills: Ability to build relationships with candidates and hiring managers. Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities. Work Mode: Must be willing to work on-site in a full-time capacity. We are offering an annual salary of 2,50,000 for this position, along with the opportunity to work in a collaborative and supportive environment. If you are ready to take the next step in your recruitment career and contribute to our growing team, we would love to hear from you! Apply now to join us in shaping the future of our workforce!

Posted 3 days ago

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0.0 - 4.0 years

1 - 2 Lacs

mohali, haldwani, gurugram

Work from Office

Professionals ensures seamless digital experiences across industries.for a stable, growing company with exciting career opportunities, join us today! Job Role & Responsibilities: As a Field Support - Warrior, you will be the frontline hero ensuring our digital signage solutions run smoothly at client locations. Your key responsibilities will include: On-Site Support - Regularly visit customer locations to ensure digital screens function properly. Installation & Repairs - Execute installations, repairs, and maintenance as per company guidelines. Emergency Support - Be available for urgent troubleshooting to provide quick and efficient solutions. Customer Interaction - Coordinate with clients to understand issues and deliver effective resolutions. Technical Coordination - Work closely with the team to prioritize and report technical issues. Important Requirement: A two-wheeler and driving Licence is mandatory for this role. Location - Gurgaon , Haldwani,Mohali,Zirakpur,Hyderabad,Bangalore.

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0.0 - 1.0 years

2 - 3 Lacs

pune

Work from Office

Ready for Field work with 24x7 support as and when required Good knowledge of desktop / laptop hardware Good hands-on experience of laptop repairs Working experience of different versions of Windows operating system Knowledge of other popular applications like MS-Office, Email suites. Salary Range/ Variable Rs. 25000 CTC Per Month Qualification/s Engineering Diploma / Science , other Graduate Bike is mandatory WhatsApp on 9765778210

Posted 4 days ago

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1.0 - 3.0 years

1 - 3 Lacs

bengaluru, karnataka, india

On-site

Travel is required to cover the areas of responsibility of our customers. Location of the candidate:Trivandrum Service of Enphase (internal) PV and Storage systems in the area of the Field Service Technician. Schedule customer site visits and coordinate activities between Enphase customer support team/FAE team and installers/Homeowners Perform onsite testing and diagnostics of system performance and behavior Complete site audit reports and documentation Complete microinverter maintenance and update Enlighten monitoring system with changes Participate in regular safety training and conduit training to installers and homeowners Maintain tool management standards required for field commissioning and maintenance activities Respond to customer needs promptly; Provide appropriate customer service Perform other duties as needed or directed Teaches and trains crew on proper techniques for installation Detail Oriented, ability to review designs and develop specific BOS Ability to work independently without oversight Committed to improving processes and efficiency, while maintaining high workmanship standards What you will Bring 5+ years experience specific to PV system Design/Execution/field support of installations and service Should be a Graduate - B.E/B.Tech and should have scored 60% and above in 10th,12th, and graduation Knowledge of PV string/microinverters installations, execution, grounding, commission and field troubleshooting activities Flexible and adaptable. Ability to manage frequent changes, delays, or unexpected events Knowledge of and observance of safety and security procedures

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1.0 - 6.0 years

1 - 6 Lacs

ahmedabad

Work from Office

Manage SQL Server databases through multiple product lifecycle environments. Independently query analyse, solve, and correct issues in real-time, providing problem resolution end-to-end. Installed, Configured, and Maintained SQL Server 2014, 2012, and 2008 R2 Configured and Maintained Replications, Log Shipping, and Mirroring for High Availability. Upgraded/Migrated MySQL&MSSQL Server Instances/Databases from older version SQL Server to new version of SQL Server. Wrote MySQL/MSSQL queries & queries analysis, Stored-Procedures, functions, and Triggers. Monitor Server Activity, Log Analyse, Error Log, space usage, and solving problems as needed. Providing 24/7 support for Analyse, solve, and correct issues in real-time. Timely closed of all tickets AMC, Installation, Configuration and provide support to the customer. Customer issues like new requirements.

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0.0 - 3.0 years

1 - 3 Lacs

chennai

Work from Office

Field Executive to onboard, train, and manage service partners, ensure quality standards, resolve issues, and support Doorushs rapid expansion through strong partner relationships and field operations.

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0.0 - 1.0 years

0 - 3 Lacs

kolkata, chandigarh, hyderabad

Work from Office

- Assist patients in multiple hospitals at the given location with insurance form filling for the prescribed therapy, collect/verify documents, resolve discrepancies, and ensure compliance. - Maintain accurate records, update CRM, track form status. Required Candidate profile - Any graduate capable of health insurance / data entry / form processing is an advantage. - Good communication skills in English & Local Language - Proficiency in basic computer applications.

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1.0 - 4.0 years

4 - 8 Lacs

pune

Hybrid

We are looking for TCMS Warranty & Maintenance Engineer Youll make a difference by As a TCMS Warranty & Maintenance Engineer, you will be responsible for providing expert support in vehicle warranty handling, troubleshooting, and maintenance of Train Control and Management Systems (TCMS). Your role will focus on ensuring system reliability, resolving field issues, and supporting customers throughout the product lifecycle. Leading warranty support activities for TCMS systems on locomotives/trains. Diagnosing and troubleshooting TCMS and Traction control -related issues during operation and maintenance. Analyzing vehicle logs, diagnostic data, and field feedback to identify root causes of failures. Coordinating corrective and preventive actions with design, software, and service teams. Supporting maintenance teams with technical expertise, documentation, and fault rectification guidelines. Conducting system tests, validation of fixes, and ensuring timely resolution of customer issues. Preparing and maintaining reports for warranty claims, issue resolution, and reliability improvements. Assisting in upgrades, retrofits, and software updates during service phase. Conducting training sessions for service staff and customer personnel on troubleshooting and maintenance practices. Acting as a problem solver and technical interface between customer, service team, and engineering teams. Desired Skills: Bachelors or Masters degree in Electrical, Electronics, or Computer Science with 35 years of relevant rolling stock experience. Strong domain knowledge of locomotive/train TCMS, warranty handling, and troubleshooting. Experience in analysing diagnostic data, fault logs, and implementing corrective actions. Familiarity with communication protocols such as TRDP, MVB, WTB, Ethernet. Knowledge of EN/IEC standards (e.g., IEC 50128, IEC 61375) is an advantage. Good understanding of maintenance practices, customer support processes, and documentation. Excellent problem-solving, communication, and presentation skills. Strong teamwork ability and willingness to support field/service teams. Good communication and presentation skills complete your profile. This role is based in Pune/Bangalore. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come.

Posted 5 days ago

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6.0 - 11.0 years

2 - 5 Lacs

hyderabad

Work from Office

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction.Primary Duties:Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise Minimum 6+Years of Experience required. Bachelor's DegreeSystem-level knowledge on Unix/Linux/WindowsCommunication and inter-personal skillsExperience in problem troubleshooting, analysis, and resolution.Demonstrated productivity and quality results at customer issue handlinSupport Positions - additional datapoints on skillset requiered1.Strong technical foundation in Linux and Windows. It's hard to train a candidate in both Linux, Windows and Spectrum products.2.Demonstrated examples showing how a candidate has picked up and owned a skill.3.Great communication skills, since this is a customer facing role. 4.Also, our teams are so remote and spread out, so this is essential!Experience or exposure to HPC is a big plus, but we can relax on this for lower bands. Preferred technical and professional experience 1). Experience of using github to manage source code2). Good communication (verbal and written) and interpersonal skills 3). UX and UI Design experience is an asset. 4). Knowledge and experience of IBM Websphere, Webpack, Spring framework are highly desired 5). experience of scikit-learn and pandas for data processing, prediction and inferencing 6). Knowledge and experience of IBM Watson Machine Learning is highly desired 7). Knowledge of IBM Spectrum LSF is desired

Posted 5 days ago

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4.0 - 6.0 years

2 - 4 Lacs

pune

Remote

Role & responsibilities Interested in becoming part of a team revolutionizing the Medical Anatomy Study and science Practicals! Cofounded by graduates from IIT KGP, DCE and IIM A, Immersive Labz works on cutting-edge medical technology specializing in creating immersive virtual reality experiences for medical professionals. Immersive Labz has been funded and backed by top Education Institute and other serial investors in India. We have built Indias first human-size virtual human dissection table Cadaviz. It addresses the biggest challenge in medical education around human anatomy and dissection study due to cadaver shortage. Product Video: https://youtu.be/kwUatnHPVzM Responsibilities: Responsible for providing technical support to customers, troubleshooting technical issues, conducting repairs, identification of software and hardware problems with electronics and providing customer education. Coordination with contract manufacturer and third party support team. The candidate will be required to provide support for the companys product hardware installation, like preparing the product packing list, packaging, dispatch, delivery and installation. Required to do field visits for product testing at manufacturing site and customer locations. Ensure proper commissioning of systems at customer place. Qualifications: ITI, Diploma, Bachelor's degree in Electrical Engineering, Computer Science or related field Familiarity with electronic device repair and refurbishment and basic use of electronic testing equipment Excellent problem-solving and analytical skills Ability to diagnose and repair electronic systems and equipment and identify hardware and software issues Good computer literacy. Basic knowledge to use Excel, Word, PowerPoint, etc. Strong communication and interpersonal skills and ability to work effectively in a team environment Able to multitask and prioritize work responsibilities in a fast-paced environment Previous experience in Technical Support, field support or Customer Service roles is preferred Experience with repairing electronic devices is a plus Familiarity with service training procedures and information systems is a plus

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2.0 - 3.0 years

4 - 7 Lacs

navi mumbai, koparkhairane

Work from Office

Qualification : Graduate Experience : 2-3 years Job Profile Skills require installing, maintaining, and troubleshooting computer systems and networks. Help desk, Field support, Internet systems administrator, and IT network manager. Experience with large scale global network (production, backbone and corporate) environments Experience managing enterprise LAN/WAN, wireless, authentication, and VPN infrastructures Knowledge of current networking systems including routers, switches, firewalls, VPNs, load-balancers and all IP-based protocols.

Posted 6 days ago

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1.0 - 3.0 years

0 Lacs

sikar, jaipur

Work from Office

We are seeking a skilled and motivated ATM Engineer to install, maintain, and repair Automated Teller Machines (ATMs) across designated locations.

Posted 6 days ago

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2.0 - 7.0 years

3 - 4 Lacs

chennai

Work from Office

Will be responsible for installation, maintenance, troubleshooting, and repair of dental chairs and associated equipment. Ready to travel Pan India location. Required Candidate profile Diploma or Bachelor's degree 2 years of experience in servicing dental chair Strong technical troubleshooting and problem-solving skills

Posted 6 days ago

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2.0 - 7.0 years

3 - 4 Lacs

madurai

Work from Office

Will be responsible for installation, maintenance, troubleshooting, and repair of dental chairs and associated equipment. Ready to travel Pan India location. Required Candidate profile Diploma or Bachelor's degree 2 years of experience in servicing dental chair Strong technical troubleshooting and problem-solving skills

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2.0 - 7.0 years

3 - 4 Lacs

coimbatore

Work from Office

Will be responsible for installation, maintenance, troubleshooting, and repair of dental chairs and associated equipment. Ready to travel Pan India location. Required Candidate profile Diploma or Bachelor's degree 2 years of experience in servicing dental chair Strong technical troubleshooting and problem-solving skills

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2.0 - 7.0 years

3 - 4 Lacs

ahmedabad

Work from Office

Will be responsible for installation, maintenance, troubleshooting, and repair of dental chairs and associated equipment. Ready to travel Pan India location. Required Candidate profile Diploma or Bachelor's degree 2 years of experience in servicing dental chair Strong technical troubleshooting and problem-solving skills

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0.0 - 5.0 years

1 - 3 Lacs

hyderabad

Work from Office

Free lance Engineers preferred on contract Basis.Amt will be settled after every visit to customer.Tour Advance will be issued A/c.settlement on completion of tour. Dip or Grad. Engg.for intalling soap making,wax melting machines,autoclaves etc.

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2.0 - 6.0 years

0 Lacs

indore, madhya pradesh

On-site

As an Admin & Accounts Assistant at Albertsons, you will play a crucial role in office & inventory management, accounts, logistics, and field support. Your responsibilities will be essential in maintaining the operational efficiency and smooth functioning of the various departments. We are looking for dynamic professionals who are driven to set, meet, and exceed challenging goals. Demonstrated leadership abilities and experience in successful team collaboration are highly valued, especially if you have a strong desire to excel in competitive environments. Albertsons values its employees and offers a challenging career opportunity in a congenial work atmosphere. Along with this, we provide an attractive compensation package that recognizes your contributions and hard work. If you are ready to be a part of a culture that encourages rapid execution, tough decision-making, and the practice of effective leadership, then Albertsons is the place for you. Join us in bringing together the best minds in an environment that fosters excellence and growth. If you are interested in this role and willing to work in Indore, Mumbai, or Bhopal, please send your detailed CV, preferred role, and choice of location to info@albertsons.in. Your dedication and skills can contribute significantly to our team and help us achieve our collective goals.,

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3.0 - 6.0 years

3 - 7 Lacs

hyderabad

Work from Office

Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise System-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

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0.0 - 4.0 years

0 Lacs

delhi

On-site

As an Intern at Knimbus, your day-to-day responsibilities will include the following: You will be responsible for scheduling and conducting digital library training sessions, both online and on-site, customized for various institutions, faculty, students, and librarians. It will be crucial to tailor the training content and agendas according to the specific needs and platform usage patterns of the clients. You should also be prepared to address real-time queries and ensure that end-users have a clear understanding of the key features. Additionally, you will be expected to collect and analyze training feedback to enhance the quality, structure, and effectiveness of future sessions. Gathering recommendation letters and client testimonials, which are essential for monthly KPIs, will also be part of your responsibilities. Actively seeking referrals post-training to bolster business credibility and enhance client relationship satisfaction will be essential. In terms of team and client coordination, you will need to participate in daily stand-up meetings for internal updates and team alignment. Planning and coordinating regional client strategies to guarantee comprehensive training coverage and user success will also fall under your purview. Collaborating with consortium librarians, regional teams, and the Knimbus product team for the effective deployment of training will be crucial. Furthermore, you will play a key role in client success and relationship management by assisting with client onboarding, platform familiarization, and product adoption initiatives. Conducting regular health check calls with clients to address issues, gather feedback, and ensure user satisfaction will be vital. You will also be responsible for maintaining and managing client training data, session records, and reporting dashboards for internal performance tracking and support. Providing field support during visits and assisting in resolving queries or issues raised during physical sessions will be part of your duties. Flexibility to travel within the assigned region based on client schedules and field requirements will also be necessary. About the Company: Knimbus is dedicated to shaping learning and research through affordable and cutting-edge digital technology. Our cloud-based digital library platform offers seamless access to resources on any device, providing a personalized and convenient experience for users. By integrating institute subscriptions, open access content, library holdings, academic courses, and skill-oriented courses in one platform, we empower libraries and classroom teaching. Our user-friendly interface ensures that library patrons can read, practice, and study anytime, anywhere, on any device.,

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0.0 years

3 - 4 Lacs

guwahati

Work from Office

Roles & responsibilities ESH Compliance Site Hygiene; compliance to organizational requirements Adhering to SOPs Ensuring correctly rated equipments. Ensure use of PPE by self and technicians Support in regular training on ESH and also ensure that safe practices are being following at Tower Site Ensure issue and usage of PTW for every activity being done at a site Customer Management Provide supports for outage escalation by OPCOs Site access supports as and when applicable for tenants Maintain healthy customer relationship Supervise Site upgrades as per specification and provide support for RFS activities Site Quality & process compliance Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.) Identify Gap against specification and ensure timely corrections Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state. Ensure ZERO quality/operational process non compliance Compliance checking of quality of technicians, partners, spares including any ethical issues Energy Management Identifying high Diesel consumption sites and recommending their remedy action Minimizing EB faults Facilitating in converting non EB sites to EB sites DCEM Compliance Preferred candidate profile Female Candidate preferred 2024 pass out BE Electrical

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1.0 - 3.0 years

4 - 7 Lacs

panchkula

Work from Office

Microtech Infoserve is looking for IT Support Engineer (Field) to join our dynamic team and embark on a rewarding career journey Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components Ensure that systems are properly configured and optimized for performance User training and guidance: Educate end-users on basic computer operations, software usage, and best practices Provide guidance and assistance in utilizing IT resources effectively and securely Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity Collaborate with network administrators and service providers to resolve complex network problems Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information Assist users in data recovery and restoration in case of system failures or data loss incidents IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles Contribute to the development and maintenance of IT policies, procedures, and user manuals System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats Update antivirus software and ensure systems are protected against known vulnerabilities Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives

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1.0 - 3.0 years

4 - 7 Lacs

panipat

Work from Office

Microtech Infoserve is looking for IT Support Engineer (Field) to join our dynamic team and embark on a rewarding career journey Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components Ensure that systems are properly configured and optimized for performance User training and guidance: Educate end-users on basic computer operations, software usage, and best practices Provide guidance and assistance in utilizing IT resources effectively and securely Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity Collaborate with network administrators and service providers to resolve complex network problems Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information Assist users in data recovery and restoration in case of system failures or data loss incidents IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles Contribute to the development and maintenance of IT policies, procedures, and user manuals System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats Update antivirus software and ensure systems are protected against known vulnerabilities Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives

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