Customer Support Engineer

Role Description

We are seeking a proactive and technically adept Customer Support Engineer to join our growing IT Support team. The ideal candidate will be responsible for providing end-to-end technical support to our clients including installation, configuration, troubleshooting, and maintenance of computer systems, networks, and related devices. The role requires strong problem-solving skills, excellent communication, and a continuous learning mindset.

Qualifications

Diploma / Bachelor’s Degree in IT, Computer Science, Electronics, or related field.Experience0–3 years of relevant experience in IT Support / Technical Assistance / Field Engineering.
(Freshers with strong technical aptitude and learning attitude are welcome to apply.)

Key Skills

• Good understanding of computer & server hardware, desktop, and server operating systems.
• Basic knowledge of network setup, LAN configuration, and troubleshooting.
• Ability to install, configure, and support standard software applications.
• Good communication and customer-handling skills.
• Strong analytical and problem-solving abilities.
• Ability to manage time effectively and work independently as well as part of a team.

Key Responsibilities

• Test & Assemble Computers, Install required Operating System, Motherboard Drivers, Various Printers & Scanners, also diagnose problems in the PC / laptops & associated peripherals - printer / scanner / etc.
• Should be able to setup & install Microsoft Office -MS365 all versions, Onedrive, Different browsers, should be well versed with Google Workspace/ Google Drive, Configure and install printers, scanners, and multifunction devices both standalone and network-connected.
• Provide Onsite & Remote technical support to users: diagnose and resolve hardware, software, and connectivity issues.
• Set up and manage Local Area Networks (LANs), including routers, switches, and network connections.Identify and fix network problems using sound troubleshooting skills.Understand and apply networking protocols to connect client PCs to servers/domains.
• Setup, configure, and support email clients (e.g., Microsoft Outlook) across Windows, Android, and iOS platformsAssist clients in setting up backup devices (NAS) and creating effective backup policies.
• Ensure timely submission of call reports and service documentation as per company policy.Communicate clearly and effectively with clients to understand their technical needs and provide appropriate solutions.
• Communicate effectively with users and team members to resolve issues efficiently.Demonstrate strong aptitude and willingness to learn and adapt to emerging technologies and new products.
• Good to Have (Preferred / Advantageous)Knowledge or experience in:CCTV systemsBiometric access control devicesNAS (Network Attached Storage) devices, Wireless Access Points, Firewalls(Candidates without experience in these areas will be expected to develop technical proficiency on the job.)

Why Join Us

• Opportunity to work in a fast-growing MSME environment with diverse technology exposure.
• Hands-on experience across hardware, networking, and systems support.
• Scope to learn and develop advanced skills in security systems, storage, and networking solutions.
• Collaborative work culture that values initiative, accountability, and continuous learning.

Job Types: Full-time, Permanent

Pay: ₹10,709.06 - ₹27,216.91 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person