Customer Support Engineer L1

Job Description « Back to Page Apply Now Request No: RA-0525-3490 DESIGNATION: Customer Support Engineer L1 DESCRIPTION: Responsibilities Technical Support Engineer L1 to provide enterprise-level assistance to the endusers. he will be able to diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues for L2 support to appropriate internal teams, e.g., software developers and hardware engineers. Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. He will use email and telephony to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, He will contact clients via phone and/or provide clear, written instructions and technical manuals. KRA: Address users' tickets regarding hardware, software, and networking. Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. Maintains and administers computer networks and related computing environments. Has Hands-on experience in networking, routing, and switching. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Manage file servers and printer servers. Manage hardware and software assets. Ability to create accurate network diagrams and documentation for designing and planning network communication systems. Handling Outlook and mailbox-related issues. Assist users in connecting to video conferencing applications such as Zoom, Webex, etc. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Conduct remote troubleshooting. DEPARTMENT: CSD Experience: 3-5 QUALIFICATION: SKILL: Hardware and Networking EMPLOYMENT TYPE: Permanent LOCATION: Barmer Show more Show less