Allied Digital Services Limited

DESIGNATION: Sr. Customer Support Engineer DESCRIPTION: Skills Good communication with skills on hardware networking, Windows installation and trouble shooting Printer installation and trouble shooting. Email and 0365 configuration and installation. Coordination with IT support team. Network basic trouble shooting. KRA: Good communication with skills on hardware networking, Windows installation and trouble shooting , Printer installation and trouble shooting. Email and 0365 configuration and installation. Coordination with IT support team. Network basic trouble shooting

DESIGNATION: SERVICE DESK ENGINEER DESCRIPTION: Troubleshoot Technology Issues. Install And Maintain Equipment And Software. Ask Questions To Pinpoint The Problem. Perform Remote Troubleshooting. Help New Employees Set Up Their Workstations. Maintain And Upgrade Equipment As Needed. Train New Employees To Use a Company's Software And Apps. Work With Existing Vendors To Evaluate New Technology. Respond To Ad Hoc And Urgent Requests. Advise Executives On The Best Technological Solutions For An Organization. Monitor The Performance Of a Company's Desktop Infrastructure And Provide Suggestions To Improve Efficiency. Test, Install And Set Up Application Programs On User Workstations. Test Network Connections. Train End Users When New Software Or IT Regulations Arrive At a Company KRA- Troubleshoot technology issues. Install and maintain equipment and software. Ask questions to pinpoint the problem. Perform remote troubleshooting. Help new employees set up their workstations. Maintain and upgrade equipment as needed. Train new employees to use a company's software and apps. Work with existing vendors to evaluate new technology. Respond to ad hoc and urgent requests. Advise executives on the best technological solutions for an organization. Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency. Test, install and set up application programs on user workstations. Test network connections. Train end users when new software or IT regulations arrive at a company

DESIGNATION: DESKTOP SUPPORT ENGINEER DESCRIPTION: Good communication with skills on hardware networking, Windows installation and trouble shooting , Printer installation and trouble shooting. Email and 0365 configuration and installation. Coordination with IT support team. Network basic trouble shooting. KRA: Good communication with skills on hardware networking, Windows installation and trouble shooting , Printer installation and trouble shooting. Email and 0365 configuration and installation. Coordination with IT support team. Network basic trouble shooting. DEPARTMENT: CSD Experience: 2-3 QUALIFICATION:SKILL: Hardware and Networking

About The Job Join our team as a Network Project Coordinator, where you will play a pivotal role in overseeing network infrastructure projects, coordinating with ISPs, managing vendors, and ensuring seamless delivery and billing of network links for new and existing offices. Key Responsibilities Network Link Feasibility : Assess the feasibility of network links for new office locations. Collaborate with multiple Internet Service Providers (ISPs) to conduct feasibility checks. Coordination And Follow-up Work closely with onsite engineers to onboard new network links. Ensure timely follow-up with ISPs for link delivery and issue resolution. Monitor billing processes and ensure accuracy and timeliness in invoice management. Vendor Management Act as the single point of contact (SPOC) for all project-related activities concerning network link delivery and billing. Maintain strong relationships with vendors and ensure adherence to agreed Service Level Agreements (SLAs). Project Delivery Track and report on the progress of link deliveries for multiple projects. Identify risks and resolve roadblocks to ensure timely project completion. Technical Oversight Possess a strong understanding of network and operating system basics. Provide technical guidance and troubleshooting support when required. Key Result Areas (KRAs) Completion of link feasibility studies within agreed timelines. Successful onboarding of network links with zero escalations. Timely resolution of billing and invoice discrepancies. Vendor compliance with SLAs. Delivery of network projects within deadlines. Required Skills And Qualifications Educational Background : Bachelor's degree in Computer Science, Information Technology, or related fields Experience 3-6 years of relevant experience in network coordination, ISP management, or similar roles. Technical Skills Strong understanding of network basics (TCP/IP, routing, and switching). Familiarity with operating system fundamentals (Windows, Linux). Knowledge of network engineering and infrastructure concepts. Soft Skills Excellent communication and coordination abilities. Strong problem-solving and analytical skills. Ability to multitask and manage competing priorities effectively

Job Title- Senior Application Support Engineer Role Summary : The Senior Software Support Engineer plays a critical role in delivering high-quality support to enterprise clients. This position involves troubleshooting complex technical issues, mentoring junior team members, and collaborating with cross-functional teams to ensure client satisfaction and continuous improvement of software products. The ideal candidate is a skilled problem-solver with strong technical expertise, excellent communication skills, and a customer-focused mindset. Key Responsibilities : Technical Support Provide advanced technical support for complex software issues reported by customers, ensuring timely resolution and high customer satisfaction. Analyse, debug, and resolve issues related to application functionality, system integration, and performance. Reproduce and document bugs for the development team. Customer Engagement : Act as a primary escalation point for high-priority or complex customer issues. Collaborate directly with customers to gather requirements, explain technical solutions, and provide best-practice guidance. Develop and maintain strong relationships with IT team and other business stakeholders. Team Collaboration : Work closely with development management teams to prioritize and resolve product issues. Provide insights and feedback to product teams for feature improvements and enhancements. Serve as a bridge between technical teams and non-technical stakeholders. Mentorship and Training Mentor junior support engineers, providing guidance on technical issues and best practices. Conduct knowledge-sharing sessions and create internal documentation to build team expertise. Process Improvement : Identify recurring issues and work with teams to implement long-term solutions. Ensure all tickets are logged and maintained in ticketing tool. Contribute to the creation and improvement of internal support tools, processes, and resources. Required Skills And Experience : Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience). 5+ years of experience in software support, technical support, or a related field. Expertise in diagnosing and resolving issues in one or more of the following areas: Web applications, APIs, or client-server architecture. Databases (SQL, NoSQL, MariaDB, MySQL). Networking and system configurations. Proficiency in scripting or programming (e.g , Python, Node JS,React JS, Laravel, Next JS). Familiarity with tools like ticketing systems (Zendesk, Jira), monitoring systems, and log analysis tools. Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical audiences. Experience working in a SaaS or cloud-based environment. Knowledge of DevOps practices Key Competencies : Leadership and strong Interpersonal skills Exceptional problem-solving and analytical skills. Ability to work independently and as part of a team. Strong customer service orientation. Ability to manage multiple priorities under pressure. Key Responsibilities Technical Support Provide advanced technical support for complex software issues reported by customers, ensuring timely resolution and high customer satisfaction. Analyse, debug, and resolve issues related to application functionality, system integration, and performance. Reproduce and document bugs for the development team. Customer Engagement Act as a primary escalation point for high-priority or complex customer issues. Collaborate directly with customers to gather requirements, explain technical solutions, and provide best-practice guidance. Develop and maintain strong relationships with IT team and other business stakeholders. Team Collaboration Work closely with development management teams to prioritize and resolve product issues. Provide insights and feedback to product teams for feature improvements and enhancements. Serve as a bridge between technical teams and non-technical stakeholders. Mentorship And Training : Mentor junior support engineers, providing guidance on technical issues and best practices. Conduct knowledge-sharing sessions and create internal documentation to build team expertise. Required Skills And Experience : Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience). 5+ years of experience in software support, technical support, or a related field. Expertise in diagnosing and resolving issues in one or more of the following areas: Web applications, APIs, or client-server architecture. Databases (SQL, NoSQL, MariaDB, MySQL). Networking and system configurations. Proficiency in scripting or programming (e.g, Python, Node JS,React JS, Laravel, Next JS). Familiarity with tools like ticketing systems (Zendesk, Jira), monitoring systems, and log analysis tools. Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical audiences. Experience working in a SaaS or cloud-based environment. Knowledge of DevOps practices Key Competencies : Leadership and strong Interpersonal skills Exceptional problem-solving and analytical skills. Ability to work independently and as part of a team. Strong customer service orientation. Ability to manage multiple priorities under pressure.

Job Description: Experience in working for a listed company ( Minimum 3 years). Should have 10+ years of experience (Post Qualification). CA with experience in handling end to end finance & accounts. Strong background in finalization of accounts Working closing with management and giving analytical reviews Vendor management Analysing the balance sheet and profit & loss statement Dealing with all types of taxes Familiar with costing and cost audit Dealing with banks for credit facilities SAP Strongly Preferrable Work Location: Nariman point Thanks & Regards, Kanchan Nair Kanchan.nair@allieddigital.net,

As an SME/Manager - Order to Cash at our Mumbai location, you will play a crucial role in managing the Order-to-Cash (O2C) process efficiently. Your responsibilities will include ensuring timely completion of all process activities within specified turnaround time (TAT) in SAP B1, as well as the closure of month-end activities per defined timelines. You will be required to act as a bridge between internal service delivery teams and customers, handling customer escalations and ensuring prompt resolution within agreed timelines. Additionally, you will conduct detailed auditing, analysis, and reporting of revenue periodically. Your role will also involve coordinating effectively with Sales, Service Delivery teams, and customers, serving as the primary point of contact for all team-related queries. You will be responsible for recruiting and training new team members to enhance their on-the-job process knowledge. Managing end-to-end collections activities, including regular follow-ups through calls and emails, will also be part of your responsibilities. You will lead in resolving issues related to collections and prepare various reports related to Revenue, Collections, Commission/Incentives/Bonus calculations for the Sales team. Ad-hoc reports may also be required as instructed by the CFO and COO. Additionally, you will coordinate with auditors and provide them with timely information as needed. To qualify for this role, you should hold a Bachelor's degree in Commerce/Business Administration or a related field (Master's degree preferred) and have at least 5 years of relevant experience in Cash (O2C) process management, preferably in a similar role. Strong knowledge and proficiency in SAP B1 or SAP ECC 6.3 systems are essential. Excellent communication skills, both written and verbal, are required to effectively communicate with internal teams and external customers. You should have demonstrated ability to handle customer escalations and resolve issues within agreed timelines, as well as strong analytical skills for auditing, analyzing, and reporting revenue accurately. Proven track record in coordinating and collaborating with cross-functional teams, experience in training and mentoring team members, and the ability to manage collections activities are key requirements for this role. Proficiency in preparing reports, including Revenue, Collections, and Sales team-related calculations, along with advanced proficiency in Microsoft Excel and other relevant reporting tools, is necessary. Strong attention to detail and the ability to multitask in a fast-paced environment are also crucial for success in this position.,

As a Customer Support Engineer L1, your primary responsibility will be to handle all IT support calls efficiently. You will be required to log tickets in the ITIL compliant service desk tool on behalf of users through various communication channels such as mail or phone. It is essential to ensure that tickets are categorized correctly, with appropriate severity levels, detailed problem descriptions, and user information. Moreover, you will need to keep users informed about the progress of their tickets, including details of the assigned personnel and the current status. In case of any data center outages affecting service availability, timely notifications to end-users are crucial. Additionally, you will be responsible for receiving incidents, service requests, queries, and change requests from customers through different communication modes like ITSM Platform, mail, phone, or web. Your role will also involve routing calls to onsite engineers for hands-on support, escalating issues to the relevant teams such as Server Management, Network Management, or Cloud Services - NOC team for P1 level escalations. Furthermore, you will collaborate with vendors for issue resolution and extract necessary reports from the Service Desk tool for dissemination to concerned groups. Maintaining up-to-date information on customer contacts, vendor contacts, management contacts, SLA matrix, severity, and categorization matrix is essential. You will be expected to provide regular updates on ticket statuses for end-user related calls and escalate any issues beyond service levels or concerning user non-cooperation. In the event of customer complaints, you are required to escalate them to the appropriate management staff following the escalation matrix for further actions. Similarly, issues related to vendors" non-performance or delays should be escalated promptly. Your ability to handle L1 level calls within the agreed functional domain will be critical for ensuring effective customer support. This position requires individuals with 0-2 years of experience in Hardware and Networking. The employment type is probationary, and the location of work is in Mumbai.,

As a Desktop Support Engineer, you will be responsible for providing efficient technical support to end-users. Your key responsibilities will include: - Demonstrating proficiency in using Ticketing tools and adhering to SLAs to ensure timely resolution of issues. - Collaborating effectively with team members while also having the ability to work independently when needed. - Expertly providing remote or telephonic support to troubleshoot and resolve technical problems. - Being flexible to work in rotational shifts and occasionally providing extended support when required. - Having experience or familiarity with CCTV, IP Phone, Biometric systems, and AV equipment will be considered an added advantage. Your performance will be evaluated based on the above job description. You should have 3-5 years of experience in the field and possess skills in Hardware and Networking, as well as Hardware Asset Management. This is a permanent position located in Pimpri-Chinchwad.,