DESIGNATION: Sr. Customer Support Engineer DESCRIPTION: Skills Good communication with skills on hardware networking, Windows installation and trouble shooting Printer installation and trouble shooting. Email and 0365 configuration and installation. Coordination with IT support team. Network basic trouble shooting. KRA: Good communication with skills on hardware networking, Windows installation and trouble shooting , Printer installation and trouble shooting. Email and 0365 configuration and installation. Coordination with IT support team. Network basic trouble shooting

DESIGNATION: SERVICE DESK ENGINEER DESCRIPTION: Troubleshoot Technology Issues. Install And Maintain Equipment And Software. Ask Questions To Pinpoint The Problem. Perform Remote Troubleshooting. Help New Employees Set Up Their Workstations. Maintain And Upgrade Equipment As Needed. Train New Employees To Use a Company's Software And Apps. Work With Existing Vendors To Evaluate New Technology. Respond To Ad Hoc And Urgent Requests. Advise Executives On The Best Technological Solutions For An Organization. Monitor The Performance Of a Company's Desktop Infrastructure And Provide Suggestions To Improve Efficiency. Test, Install And Set Up Application Programs On User Workstations. Test Network Connections. Train End Users When New Software Or IT Regulations Arrive At a Company KRA- Troubleshoot technology issues. Install and maintain equipment and software. Ask questions to pinpoint the problem. Perform remote troubleshooting. Help new employees set up their workstations. Maintain and upgrade equipment as needed. Train new employees to use a company's software and apps. Work with existing vendors to evaluate new technology. Respond to ad hoc and urgent requests. Advise executives on the best technological solutions for an organization. Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency. Test, install and set up application programs on user workstations. Test network connections. Train end users when new software or IT regulations arrive at a company

DESIGNATION: DESKTOP SUPPORT ENGINEER DESCRIPTION: Good communication with skills on hardware networking, Windows installation and trouble shooting , Printer installation and trouble shooting. Email and 0365 configuration and installation. Coordination with IT support team. Network basic trouble shooting. KRA: Good communication with skills on hardware networking, Windows installation and trouble shooting , Printer installation and trouble shooting. Email and 0365 configuration and installation. Coordination with IT support team. Network basic trouble shooting. DEPARTMENT: CSD Experience: 2-3 QUALIFICATION:SKILL: Hardware and Networking

About The Job Join our team as a Network Project Coordinator, where you will play a pivotal role in overseeing network infrastructure projects, coordinating with ISPs, managing vendors, and ensuring seamless delivery and billing of network links for new and existing offices. Key Responsibilities Network Link Feasibility : Assess the feasibility of network links for new office locations. Collaborate with multiple Internet Service Providers (ISPs) to conduct feasibility checks. Coordination And Follow-up Work closely with onsite engineers to onboard new network links. Ensure timely follow-up with ISPs for link delivery and issue resolution. Monitor billing processes and ensure accuracy and timeliness in invoice management. Vendor Management Act as the single point of contact (SPOC) for all project-related activities concerning network link delivery and billing. Maintain strong relationships with vendors and ensure adherence to agreed Service Level Agreements (SLAs). Project Delivery Track and report on the progress of link deliveries for multiple projects. Identify risks and resolve roadblocks to ensure timely project completion. Technical Oversight Possess a strong understanding of network and operating system basics. Provide technical guidance and troubleshooting support when required. Key Result Areas (KRAs) Completion of link feasibility studies within agreed timelines. Successful onboarding of network links with zero escalations. Timely resolution of billing and invoice discrepancies. Vendor compliance with SLAs. Delivery of network projects within deadlines. Required Skills And Qualifications Educational Background : Bachelor's degree in Computer Science, Information Technology, or related fields Experience 3-6 years of relevant experience in network coordination, ISP management, or similar roles. Technical Skills Strong understanding of network basics (TCP/IP, routing, and switching). Familiarity with operating system fundamentals (Windows, Linux). Knowledge of network engineering and infrastructure concepts. Soft Skills Excellent communication and coordination abilities. Strong problem-solving and analytical skills. Ability to multitask and manage competing priorities effectively

Job Title- Senior Application Support Engineer Role Summary : The Senior Software Support Engineer plays a critical role in delivering high-quality support to enterprise clients. This position involves troubleshooting complex technical issues, mentoring junior team members, and collaborating with cross-functional teams to ensure client satisfaction and continuous improvement of software products. The ideal candidate is a skilled problem-solver with strong technical expertise, excellent communication skills, and a customer-focused mindset. Key Responsibilities : Technical Support Provide advanced technical support for complex software issues reported by customers, ensuring timely resolution and high customer satisfaction. Analyse, debug, and resolve issues related to application functionality, system integration, and performance. Reproduce and document bugs for the development team. Customer Engagement : Act as a primary escalation point for high-priority or complex customer issues. Collaborate directly with customers to gather requirements, explain technical solutions, and provide best-practice guidance. Develop and maintain strong relationships with IT team and other business stakeholders. Team Collaboration : Work closely with development management teams to prioritize and resolve product issues. Provide insights and feedback to product teams for feature improvements and enhancements. Serve as a bridge between technical teams and non-technical stakeholders. Mentorship and Training Mentor junior support engineers, providing guidance on technical issues and best practices. Conduct knowledge-sharing sessions and create internal documentation to build team expertise. Process Improvement : Identify recurring issues and work with teams to implement long-term solutions. Ensure all tickets are logged and maintained in ticketing tool. Contribute to the creation and improvement of internal support tools, processes, and resources. Required Skills And Experience : Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience). 5+ years of experience in software support, technical support, or a related field. Expertise in diagnosing and resolving issues in one or more of the following areas: Web applications, APIs, or client-server architecture. Databases (SQL, NoSQL, MariaDB, MySQL). Networking and system configurations. Proficiency in scripting or programming (e.g , Python, Node JS,React JS, Laravel, Next JS). Familiarity with tools like ticketing systems (Zendesk, Jira), monitoring systems, and log analysis tools. Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical audiences. Experience working in a SaaS or cloud-based environment. Knowledge of DevOps practices Key Competencies : Leadership and strong Interpersonal skills Exceptional problem-solving and analytical skills. Ability to work independently and as part of a team. Strong customer service orientation. Ability to manage multiple priorities under pressure. Key Responsibilities Technical Support Provide advanced technical support for complex software issues reported by customers, ensuring timely resolution and high customer satisfaction. Analyse, debug, and resolve issues related to application functionality, system integration, and performance. Reproduce and document bugs for the development team. Customer Engagement Act as a primary escalation point for high-priority or complex customer issues. Collaborate directly with customers to gather requirements, explain technical solutions, and provide best-practice guidance. Develop and maintain strong relationships with IT team and other business stakeholders. Team Collaboration Work closely with development management teams to prioritize and resolve product issues. Provide insights and feedback to product teams for feature improvements and enhancements. Serve as a bridge between technical teams and non-technical stakeholders. Mentorship And Training : Mentor junior support engineers, providing guidance on technical issues and best practices. Conduct knowledge-sharing sessions and create internal documentation to build team expertise. Required Skills And Experience : Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience). 5+ years of experience in software support, technical support, or a related field. Expertise in diagnosing and resolving issues in one or more of the following areas: Web applications, APIs, or client-server architecture. Databases (SQL, NoSQL, MariaDB, MySQL). Networking and system configurations. Proficiency in scripting or programming (e.g, Python, Node JS,React JS, Laravel, Next JS). Familiarity with tools like ticketing systems (Zendesk, Jira), monitoring systems, and log analysis tools. Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical audiences. Experience working in a SaaS or cloud-based environment. Knowledge of DevOps practices Key Competencies : Leadership and strong Interpersonal skills Exceptional problem-solving and analytical skills. Ability to work independently and as part of a team. Strong customer service orientation. Ability to manage multiple priorities under pressure.