DESKTOP SUPPORT ENGINEER

As a Desktop Support Engineer, you will be responsible for providing efficient technical support to end-users. Your key responsibilities will include: - Demonstrating proficiency in using Ticketing tools and adhering to SLAs to ensure timely resolution of issues. - Collaborating effectively with team members while also having the ability to work independently when needed. - Expertly providing remote or telephonic support to troubleshoot and resolve technical problems. - Being flexible to work in rotational shifts and occasionally providing extended support when required. - Having experience or familiarity with CCTV, IP Phone, Biometric systems, and AV equipment will be considered an added advantage. Your performance will be evaluated based on the above job description. You should have 3-5 years of experience in the field and possess skills in Hardware and Networking, as well as Hardware Asset Management. This is a permanent position located in Pimpri-Chinchwad.,