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management communication maintenance automation compliance governance network data patching backup strategies software service escalation security regulations itil audits support documentation reports contracts networks dashboard frequency engagement tracking standardization analysis drive engineering

Work Mode

On-site

Job Type

Contractual

Job Description

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Request No:

RA-2025-3557

DESIGNATION:

PROJECT MANAGER

DESCRIPTION:

Understand project scope, objectives, timelines, and deliverables. Ensure adherence to project milestones and deadlines. Act as a bridge between IT teams, facility management, and business stakeholders. Conduct regular meetings with clients, vendors, and internal teams. Manage expectations and ensure transparent communication. 1. Oversee implementation and maintenance of IT systems supporting facilities Coordinate smart building technologies and automation. Ensure compliance with safety, environmental, and IT governance policies. 2. Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. 3. Oversee upgrades and patching for OS, databases, and critical applications. Ensure high availability, backup, and disaster recovery strategies. 4. Evaluate, onboard, and manage third-party vendors for hardware/software/FMS services. 5. Define, monitor, and enforce Service Level Agreements 6. Ensure timely escalation and resolution of issues. 7. Identify risks, dependencies, and bottlenecks. 8. Implement mitigation plans and maintain compliance with security policies and regulations (ISO, ITIL, etc.). 9. Conduct audits and ensure operational standards. 10. Lead cross-functional project teams (engineers, facility techs, support staff Allocate tasks, track progress, and mentor junior team members. 11. Maintain documentation for all phases of the project. 12. Prepare regular status updates for senior management. 13. Track KPIs and generate performance reports. 14. Strong knowledge of ITIL framework, facility operations, and infrastructure management 15. Proficiency in managing budgets and vendor contracts 16. Understanding of networks, servers, security, and building systems

KRA:

  • Ontime Invoice submission and outstanding collection.
  • Achievement of contractual SLA targets for all accounts Pending ticket/dashboard review - Ensuring no tickets are pending without depdendency
  • Ensure reports/dabhboard/KPI's are published as per agreed frequency and calendar
  • Engagement - Structured review with business stakeholders (HODs, CIOs, IT Managers) to govern the BU's and enrich end user experience
  • Tracking of discussion points/MoM for closure within agreed timelines
  • Major Incident Management - RCA submission as per agreed SLA
  • No. of escalations handled and controlled during the cycle
  • Standardization and/or transformation project timelines are met as committed
  • Reduction in ticket volume through ticket analysis and drive action plan execution
  • Reduction in efforts - Analyse data and processes to reduce leakage
  • Implement continual service improvement plan & track execution
  • Appreciations from stakeholders
  • Ensure project/account specific SOP's to facilitate smooth delivery by the team
  • Review & update project/account specific SOP's/Runbooks
  • Functional adherence - Ad-Hoc tasks deliverables
  • Competent in required job skills/knowledge both technical and practical

DEPARTMENT:

CSD

Experience:

7-10

QUALIFICATION:

BE IT,B TECH,BE in Computer Engineering,B. Tech IT

SKILL:

Operations Management,ITIL,CCNA

EMPLOYMENT TYPE:

Probation

LOCATION:

Bhubaneswar

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Allied Digital
Allied Digital

Information Technology and Services

Bengaluru

501-1000 Employees

16 Jobs

    Key People

  • Vikas Khosla

    Chief Executive Officer

  • Mohit Khosla

    Managing Director

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