Desktop Support Engineer L1

A Desktop Support Engineer is responsible for providing technical assistance and support to end-users for computer systems, hardware, and software. This role involves troubleshooting issues, resolving technical problems, and ensuring that all desktop systems are functioning efficiently. Key responsibilities include:

1. Responding to user inquiries and providing support via phone, email, or in-person.

2. Diagnosing and resolving hardware and software issues on desktops, laptops, and peripherals.

3. Installing, configuring, and upgrading operating systems and applications.

4. Maintaining and managing user accounts, permissions, and access rights.

5. Performing routine maintenance and updates on desktop systems.

6. Documenting support requests and resolutions in a ticketing system.

7. Collaborating with other IT staff to resolve complex issues and improve processes.

8. Providing training and guidance to users on software and hardware usage.

9. Ensuring compliance with company policies and security protocols.

10. Assisting in the deployment of new hardware and software solutions.

Qualifications typically include a degree in computer science or a related field, along with relevant certifications (such as CompTIA A+, Microsoft Certified Professional). Strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset are essential for success in this role.

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month