120 Sla Compliance Jobs - Page 5

Provide level 1 technical assistance related to integrations and automation solutions Maintain a thorough understanding of products, automation, and integrations tailored for customers Handle escalations reported by other teams or customers with a proactive approach Ensure adherence to quality standards, SLA, process, and security policies Collaborate with operational and development teams during triage and resolution of operational issues Follow incident management procedures based on severity Capture detailed documentation on reported incidents and communicate with respective stakeholders Take ownership of reported incidents and drive them to resolution

Provide level 1 technical assistance related to integrations and automation solutions Maintain a thorough understanding of products, automation, and integrations tailored for customers Handle escalations reported by other teams or customers with a proactive approach Ensure adherence to quality standards, SLA, process, and security policies Collaborate with operational and development teams during triage and resolution of operational issues Follow incident management procedures based on severity Capture detailed documentation on reported incidents and communicate with respective stakeholders Take ownership of reported incidents and drive them to resolution

Job Title: Senior Operations Specialist (L1/L2 Support Business Support) Experience: 710 Years Shift: Night Shift (8 AM to 5 PM EST) Job Summary: We are seeking a highly skilled Senior Operations Specialist with 710 years of experience to provide L1/L2 support and business support for our operations team. Key Responsibilities: Provide L1/L2 support for business users and technical teams. Work closely with internal stakeholders to resolve business and operational challenges. Analyze system performance, identify bottlenecks, and recommend improvements. Respond to incidents, service requests, and technical queries efficiently. Coordinate with product vendors and IT teams to escalate and resolve...

Job Title: Senior Operations Specialist (L1/L2 Support Business Support) Experience: 68 Years Shift: Night Shift (8 AM to 5 PM EST) Job Summary: We are seeking a highly skilled Senior Operations Specialist with 68 years of experience to provide L1/L2 support and business support for our operations team. Key Responsibilities: Provide L1/L2 support for business users and technical teams. Work closely with internal stakeholders to resolve business and operational challenges. Analyze system performance, identify bottlenecks, and recommend improvements. Respond to incidents, service requests, and technical queries efficiently. Coordinate with product vendors and IT teams to escalate and resolve c...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all custom...

About The Role : Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro''s way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the...

Strong proficiency in Python (5+ years professional experience) Strong experience with GitHub /PR workflows Good networking knowledge Prior experience with GitHub /PR workflows Experience with supporting developer tools or open-source projects Excellent troubleshooting and debugging skills Good Kubernetes/docker skillsAbility to communicate technical concepts clearly to both technical and non-technical audiences Strong sense of ownership and commitment to SLA compliance Familiarity with using Jira Preferred Qualifications Experience with CI/CD systems (mainly Jenkins, etc) Familiarity with packaging and distributing Python libraries Contributions to open-source Python projects Experience wor...

Strong proficiency in Python (5+ years professional experience) Strong experience with GitHub /PR workflows Good networking knowledge Prior experience with GitHub /PR workflows Experience with supporting developer tools or open-source projects Excellent troubleshooting and debugging skills Good Kubernetes/docker skillsAbility to communicate technical concepts clearly to both technical and non-technical audiences Strong sense of ownership and commitment to SLA compliance Familiarity with using Jira Preferred Qualifications Experience with CI/CD systems (mainly Jenkins, etc) Familiarity with packaging and distributing Python libraries Contributions to open-source Python projects Experience wor...

Job Profile / DepartmentAnalyst, Payroll USJob Location:BangaloreJob Code:XXXJob Level: Level XXReporting to:Team Lead Payroll US Mission/ Core purpose of the Job : Tata Consumer Products is a fast-moving consumer goods company headquartered in Mumbai, Maharashtra, India, and a subsidiary of the Tata Group. It is the world's second-largest manufacturer and distributor of tea and a major producer of coffee. The TCPL Shared Service Centre (SSC) is envisioned to support the TATA Consumer Products practices by executing a major portion of the transactional activities in engagements that are currently being done in the different service lines and locations. The talent pool in the SSC will be a mi...

Technical Project Quality Auditor We are looking for a meticulous and results-driven Technical Project Quality Auditor to ensure that project execution aligns with defined scope, timelines, and delivery commitments. This role focuses on evaluating project lifecycle compliance, validating delivery against contractual and internal standards, and identifying areas of deviation or risk to ensure successful project outcomes. Key Responsibilities: Audit project documentation and execution against approved scope, schedules, and deliverables. Verify that projects follow defined governance models, stage-gate reviews, and compliance checkpoints. Assess alignment of delivered outcomes with project char...

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, paramet...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

Provide L1 technical support for software issues. Troubleshoot hardware , software and network issues. Log incidents, guide users, and ensure timely resolution as per SLAs. Required Candidate profile Only Male freshers with basic tech knowledge. Good communication skills in English. Customer-focused mindset, eager to learn

Manage FM ops across multiple sites, Client coordination, Team & resource management, SLA compliance & audits, Budgeting & performance reviews. Excellent communication, FM knowledge, Multi-site ops experience, Client handling skills.

About Site Supervisor: To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. The Site Supervisor role is a high intensity, high responsibility and hands on role. The role requires an individual to be highly involved in the day-to-day operations and be able to track and follow up on service levels. Key deliverables. Maintain healthy relationship with client/employees. Vendor relationship & on-the-go training. Managing and minimizing process and system deviations. Managing delivery SLAs and maximizing customer satisfaction. Engaging vendors & maximizing their business involvement. Roles & Responsibilities: Ensuring friendly, efficient and professi...

About Site Supervisor: To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. The Site Supervisor role is a high intensity, high responsibility and hands on role. The role requires an individual to be highly involved in the day-to-day operations and be able to track and follow up on service levels. Key deliverables. Maintain healthy relationship with client/employees. Vendor relationship & on-the-go training. Managing and minimizing process and system deviations. Managing delivery SLAs and maximizing customer satisfaction. Engaging vendors & maximizing their business involvement. Roles & Responsibilities: Ensuring friendly, efficient and professi...

Hi, We are hiring for the ITES Company for US Tax Team Lead Role. Job Description Minimum 4 years of overall experience with minimum 1 year as Team Lead. Manage end to end delivery of all Tax related processes Identify day-to-day issues and resolve in consultation with the customer SLA monitoring and improvements in processes Arrange for periodic trainings to the staff to be aware of the changes in the policies and procedures as well as customer specific changes Periodic calls and meetings with customer to discuss SLA compliance. Co-ordinate with various other functions such as technology, Quality etc Desired Competencies (Technical/Behavioral Competency) Commerce Graduate with Masters degre...

Credit Manager Used Car Loans Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. Maintain Portfolio MIS, Delinquency MIS and ...

Job Specification Planning, scheduling and managing the daily workflows of all client deliverables within the team. Responsible to review/prepare the NAVs of the hedge fund clients on a daily/Monthly basis. Prepare Cash/Position/Market Value Reconciliations and resolving breaks. Notify Clients/CSMs of valid breaks. If break are due to an erroneous or missing transaction in Accounting system, then make necessary adjustments Reviewing pricing of the portfolio and analysing the pricing exceptions if any. Reviewing the corporate actions booked in the system and ensuring that the same is correctly reflected in the books. Dividends/Interest Reconciliation with Broker reports Responsible for accrui...

Employment Type: Full-time, PermanentQualification: Graduate Experience: 8+ Years Experience in Facility Management Field/Hotel industry Industry/Experience Specification: Candidate from Facility Management Field / Hotel industry Job Role: The Assistant Manager (Janitorial Vertical) role involves overseeing daily facility operations, ensuring SLA compliance, and maintaining strong client relationships. The ideal candidate will have 8+ years of experience in facility management or hospitality, with a proven track record of leadership and operational excellence. The Assistant Manager will lead janitorial operations, mentor site supervisors, and drive service quality at assigned facilities. Thi...