120 Sla Compliance Jobs - Page 2

Required Skills and Experience Having 5+ Years of experience in Service Level Management (SLM) Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, c...

As a Security Program Manager in Sydney, you will be responsible for leading and managing the Cybersecurity Landscape for clients, ensuring all deliverables are met in accordance with the contract. Your role will involve: - Managing various Security tracks within the account, including Identity & Access management, Network Security, Endpoint Security, GRC, and Application Security. - Driving excellent Customer Satisfaction and NPS. - Working collaboratively with clients, partners, employees, and agencies to ensure project success. - Supporting the development, implementation, and communication of cybersecurity activities and programs. - Leading the set-up and execution of program events, bri...

As a member of the Project Management Office (PMO) team located in Seawood, Navi Mumbai, your primary responsibility will be to oversee all PMO operations. You will be tasked with: - Monitoring and tracking projects to ensure timely execution and completion - Tracking project budgets and progress - Analyzing project data to identify areas for improvement In addition to the above, you will be required to: - Coordinate with vendors on project and resources activities - Conduct vendor performance reviews and verify SLA compliance - Validate estimations provided by internal and external stakeholders - Prepare project status reports for management review Your role will involve: - Coordinating wit...

As a Surveillance Engineer at our organization, you will be responsible for performing service quality surveillance and assurance Level 1 Operations activities. Your role will involve monitoring events on the network, ensuring timely escalation to the relevant function for restoration or resolution. - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events information. - Dispatch fault remedies requiring on-site presen...

Role Overview: You should possess strong knowledge in SAP Basis and Hana Admin, Sybase admin, PI/PO, and SCM. Additionally, you should have experience in client-facing roles and team management. Your responsibilities will include extensive understanding of SAP infrastructure domain, effective communication and escalation skills, and the ability to identify system failures and develop recovery plans. Proficiency in BASIS operations focusing on S/4HANA, team management for SLA compliance, and skills in root cause analysis and implementing improvement measures are crucial. Working in a 24/7 shift model and having HEC support experience would be an added advantage. Key Responsibilities: - Strong...

As the Wireline Network Manager, your role involves overseeing the entire Wireline Network, including FTTH, Intercity OFC, and ISP Network. Your primary goal is to provide the best experience to end customers in terms of network operation. You will be responsible for CMO reduction through proper planning and improving the health of the OFC network. Your responsibilities also include partner management for patrolling quality Capex execution, implementing a fiber cut reduction plan, and ensuring preventive maintenance to minimize single fiber breaks. In your role, you will engage in the following key responsibilities: - Enabling customer delight by providing quality services - Timely and quali...

Provide first-level technical support for hardware, software, and OS issues Troubleshoot Windows-based systems and basic network problems Use ticketing tools to log and resolve issues Guide customers through remote tools. Document technical solutions and customer interactions Handle escalations and collaborate with internal teams when needed Ensure SLA compliance and contribute to service improvement Hardware and Windows, Good Communication Skills

As a skilled and motivated Tech Support Team Lead, your primary responsibility will be overseeing the day-to-day operations of the support desk. You will ensure timely resolution of customer issues related to access control systems, drive continuous improvement in customer satisfaction, and service excellence. Your role includes managing a team of technical support engineers handling Level 1 & 2 support, providing them with technical guidance on access control hardware and software. Additionally, you will supervise ticket management, ensure SLA compliance, and optimize resolution time. Your key responsibilities will involve: - Troubleshooting complex escalated issues and coordinating with en...

As a Utility Engineer in the Telecom sector based in Hyderabad, Telangana, with 6 to 10 years of experience and a qualification of Diploma / B. Tech/ BE in EEE or ECE, your role involves the following responsibilities: - Operational and Maintenance of utility equipments like SMPS, Battery, DG, and other power systems. - Maintenance/ Visibility of strategies for Power and Utility equipment based on industry standards. - Develop & establish a system for monitoring the performance of Service Area and City O&M teams. - Provide technical & functional support to the field team (Supervisor, Technician & Rigger). - Implement corrective / preventive actions and monitor their effectiveness. - Prepare ...

As an Oracle Inventory Service Engineer at our company, you will be responsible for supporting and maintaining Oracle Inventory, Receiving, and Receipt Accounting modules. Your role will involve ensuring inventory visibility, facilitating smooth period-end processes, and enhancing system reliability by proactively resolving issues. - Providing Level 1 support for organization and location configuration in Oracle - Troubleshooting issues in Receiving and Receipt Accounting workflows - Managing incident tickets for Oracle Inventory Management - Conducting initial impact assessments of reported issues - Delivering strong support during Month-End and Quarter-End closures - Ensuring compliance wi...

Job Description Who we are Do you want to join our Geo-data revolution Fugros global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise helps us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build, and operate their assets more safely, sustainably, and efficiently. But were always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team. Job Purpose We are seeking an experienced I...

Role Overview: As a Tech Support Intern at Bynry Inc., you will play a crucial role in ensuring smooth and reliable experience for utility customers using Smart360, the smart, cloud-based SaaS platform. Your main responsibility will be to provide reliable support at L1/L2 levels, efficiently manage escalations, and contribute to achieving exceptional customer satisfaction. This internship serves as a launchpad for individuals interested in technical support, SaaS workflows, and customer-facing problem-solving. Key Responsibilities: - Handle Level 1 and Level 2 technical support tickets with adherence to SLAs. - Diagnose, troubleshoot, and document root causes of issues. - Prepare detailed es...

Level - L1 Configure and manage SCA scans in Prisma Cloud and Fortify Integrate SCA scans in CI/CD pipelines Review results for open-source dependency risks and third-party libraries Triaging of license, CVE, and transitive dependency issues Support developers with remediation recommendations Monitor scan success and SCA features availability Report metrics and drive compliance mapping (e.g., SBOM, OSS policies) Track remediation SLA compliance and track findings for closure Alert and escalate on SLA compliance failures. Tools / Technology - Prisma Cloud and Microfocus Fortify.

Level - L1 Configure and manage SCA scans in Prisma Cloud and Fortify Integrate SCA scans in CI/CD pipelines Review results for open-source dependency risks and third-party libraries Triaging of license, CVE, and transitive dependency issues Support developers with remediation recommendations Monitor scan success and SCA features availability Report metrics and drive compliance mapping (e.g., SBOM, OSS policies) Track remediation SLA compliance and track findings for closure Alert and escalate on SLA compliance failures. Tools / Technology - Prisma Cloud and Microfocus Fortify.

Level - L1 Configure and manage SCA scans in Prisma Cloud and Fortify Integrate SCA scans in CI/CD pipelines Review results for open-source dependency risks and third-party libraries Triaging of license, CVE, and transitive dependency issues Support developers with remediation recommendations Monitor scan success and SCA features availability Report metrics and drive compliance mapping (e.g., SBOM, OSS policies) Track remediation SLA compliance and track findings for closure Alert and escalate on SLA compliance failures. Tools / Technology - Prisma Cloud and Microfocus Fortify.

Level : - L2+L3 Job Role : - L2 : - Conduct Third-Party Risk Assessments: Evaluate vendors and partners for security posture, compliance with Customers standards, and potential exposure Manage Supplier Compliance: Ensure that third-party engagements align with Customers risk appetite and regulatory requirements Support VM Integration: Collaborate with Vulnerability Management (VM) and Application Security (AppSec) teams to embed TPRM into the broader security lifecycle Track SLA Adherence: Monitor remediation timelines and escalate overdue issues related to third-party vulnerabilities Dashboard Reporting: Contribute to weekly/monthly dashboards that reflect TPRM risk trends, SLA compliance, ...

Level : - L2+L3 Job Role : - L2 : - Conduct Third-Party Risk Assessments: Evaluate vendors and partners for security posture, compliance with Customers standards, and potential exposure Manage Supplier Compliance: Ensure that third-party engagements align with Customers risk appetite and regulatory requirements Support VM Integration: Collaborate with Vulnerability Management (VM) and Application Security (AppSec) teams to embed TPRM into the broader security lifecycle Track SLA Adherence: Monitor remediation timelines and escalate overdue issues related to third-party vulnerabilities Dashboard Reporting: Contribute to weekly/monthly dashboards that reflect TPRM risk trends, SLA compliance, ...

Level : - L2+L3 Job Role : - L2 : - Conduct Third-Party Risk Assessments: Evaluate vendors and partners for security posture, compliance with Customers standards, and potential exposure Manage Supplier Compliance: Ensure that third-party engagements align with Customers risk appetite and regulatory requirements Support VM Integration: Collaborate with Vulnerability Management (VM) and Application Security (AppSec) teams to embed TPRM into the broader security lifecycle Track SLA Adherence: Monitor remediation timelines and escalate overdue issues related to third-party vulnerabilities Dashboard Reporting: Contribute to weekly/monthly dashboards that reflect TPRM risk trends, SLA compliance, ...

Level : - L2+L3 Job Role : - L2 : - Conduct Third-Party Risk Assessments: Evaluate vendors and partners for security posture, compliance with Customers standards, and potential exposure Manage Supplier Compliance: Ensure that third-party engagements align with Customers risk appetite and regulatory requirements Support VM Integration: Collaborate with Vulnerability Management (VM) and Application Security (AppSec) teams to embed TPRM into the broader security lifecycle Track SLA Adherence: Monitor remediation timelines and escalate overdue issues related to third-party vulnerabilities Dashboard Reporting: Contribute to weekly/monthly dashboards that reflect TPRM risk trends, SLA compliance, ...

As an experienced Maintenance Strategy Development Engineer in the Engineering & Technology sector, your role will involve the following responsibilities: - Development & implementation of Maintenance strategies for Power and Utility equipment based on industry standards. - Develop & establish a system for monitoring the performance of Service Area and City O&M teams. - Provide technical & functional support to Circle and City Infra Maintenance teams. - Prepare FAR (Failure Analysis Report) with recommendations for corrective / preventive actions and monitor their implementation. - Recommend design changes to improve reliability / maintainability and reduce Opex. To qualify for this position...

As a candidate for this role, you will be responsible for handling customer escalations effectively to ensure timely resolution and customer satisfaction. You will drive and monitor business targets related to booking, billing, and collections. Developing and executing efficient scheduling and planning strategies to optimize resource utilization will be a key part of your role. Your responsibilities will also include leading training initiatives to enhance team capability and performance, managing and monitoring P&L to ensure profitability and cost control, and ensuring high customer satisfaction through proactive service and communication. In addition, you will maintain and improve service ...

As a NOC Manager, you will be responsible for overseeing the daily operations of the Network Operations Center to ensure optimal performance, availability, and security of network systems. Your role will involve managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service quality. You should have a strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design. Additionally, experience in managing hybrid network infrastructure with high availability and performance SLAs is required. Key Responsibilities: - Lead and manage...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl's Security & Resiliency is one of our most critical practices, ensuring enterprises, regardless of their size and complexity, remain secure, available, reliable, and resilient. We take Cybersecurity seriously. We're not just invested we're committed. We're not just protecting data we're empowering. Kyndryl is committed to making the worl...

Qualification: Graduate Experience: 8+ Years Experience in Facility Management Field/Hotel industry Industry/Experience Specification: Candidate from Facility Management Field / Hotel industry Job Role: The Assistant Manager - Facility Management role involves overseeing daily facility operations, ensuring SLA compliance, and maintaining strong client relationships. The ideal candidate will have 8+ years of experience in facility management or hospitality, with a proven track record of leadership and operational excellence. The Assistant Manager will lead janitorial operations, mentor site supervisors, and drive service quality at assigned facilities. This role requires collaboration with cl...

Support Coordinator Location: Noida Experience: 2+ Years Industry Preference: Software Company We are seeking a Support Coordinator with over 2 years of experience to lead a support team, uphold SLA compliance, and proficiently handle ticketing software. The ideal candidate should have previous experience in a software company and possess exceptional coordination and problem-solving abilities. Responsibilities: - Supervise and manage the support team to ensure seamless operations. - Monitor SLAs rigorously and take proactive measures to prevent breaches. - Utilize ticketing software to efficiently track, assign, and resolve support requests. - Serve as a bridge between teams to ensure prompt...