Notice Period: Up to 15 days Primary Skills: Domain Expertise: Logistics, WMS (Inbound, Outbound, Warehouse Inventory & Recount), Procurement Systems, OMS, IMS, B2B eCommerce Technical Support: Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce Database & Cloud: SQL Queries, Azure Cloud, NoSQL/MongoDB, Elastic Search System & Tools: API Integration, Web Services, Networking, Windows/Linux, Log Analysis, Debugging ERP Systems: Oracle WMS, SAP WMS, or equivalent DevOps & Automation: Python, Bash, PowerShell, Scripting, Incident & Change Management (ITIL Preferred) Key Responsibilities: Act as Level 1 & Level 2 Support, handling escalations and ensuring quick resolutions Troubleshoot API failures, system integrations, and database inconsistencies Work closely with Product & Engineering teams for issue debugging Monitor system health, permissions, and access controls Manage ticketing systems (JIRA, ServiceNow, Zendesk) and ensure SLA compliance Assist in system upgrades, testing, and deployments Document troubleshooting steps, known issues, and resolutions 24/7 on-call support for critical issues Immediate Joiners Preferred!
