Support Coordinator

Support Coordinator Location: Noida Experience: 2+ Years Industry Preference: Software Company We are seeking a Support Coordinator with over 2 years of experience to lead a support team, uphold SLA compliance, and proficiently handle ticketing software. The ideal candidate should have previous experience in a software company and possess exceptional coordination and problem-solving abilities. Responsibilities: - Supervise and manage the support team to ensure seamless operations. - Monitor SLAs rigorously and take proactive measures to prevent breaches. - Utilize ticketing software to efficiently track, assign, and resolve support requests. - Serve as a bridge between teams to ensure prompt issue resolution. - Analyze reports to enhance support processes and team performance. - Provide guidance and training to team members to boost productivity. - Collaborate with internal departments to optimize support operations. - Escalate critical issues to relevant stakeholders for swift resolution. Requirements: - 2+ years of experience in a Support Coordinator or similar role. - Proven track record of team management and SLA compliance. - Proficiency in ticketing software (e.g., Zendesk, Freshdesk, Jira, or similar). - Strong problem-solving, communication, and coordination skills. - Ability to prioritize tasks and multitask efficiently in a fast-paced environment. - Previous experience in a software company is advantageous.,