Customer Success Executive Job Description: As a Customer Success and Renewal Specialist, you will play a crucial role in ensuring the satisfaction and retention of our valued clients. You will be responsible for building strong relationships with customers, understanding their needs, and guiding them in maximizing the value of our products and services. Additionally, you will drive the renewal process, proactively engaging with customers to secure renewals and identifying opportunities for upselling and cross-selling. Responsibilities: Develop and maintain strong, long-lasting relationships with customers. Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues in a timely and effective manner. Understand customers' business objectives and challenges to provide tailored solutions and recommendations. Onboard new customers, ensuring a smooth transition and successful implementation of our products or services. Conduct regular check-ins with customers to assess satisfaction levels, gather feedback, and identify areas for improvement. Collaborate closely with cross-functional teams, including Sales, Product Development, and Support, to advocate for customers and drive resolution of issues. Lead the renewal process for assigned accounts, proactively engaging with customers to secure renewals and achieve revenue targets. Identify opportunities for upselling and cross-selling additional products or services to existing customers. Maintain accurate records of customer interactions and activities in the CRM system. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. 1+ years of experience in customer success, account management, or a similar role, preferably in technology. Proven track record of building strong relationships with customers and driving customer satisfaction and retention. Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels. Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset. Experience working in a fast-paced, dynamic environment with the ability to multitask and prioritize effectively. Familiarity with CRM software and proficiency in Microsoft Office suite. Knowledge of customer success best practices and methodologies is a plus. Self-motivated and results-driven, with a passion for delivering exceptional customer experiences. Show more Show less
Job Title: Cloud Support Executive Location: Noida Sector 62 Employment Type: Internship (3 Months) → Full-Time Opportunity Stipend: ₹6,000 – ₹7,000 per month during internship Post-Internship Salary: ₹18,000 – ₹20,000 per month (Performance-based) About the Role: We are looking for a Cloud Support Executive to provide technical support and assist customers in resolving cloud and system-related issues. This role involves direct interaction with customers, troubleshooting problems, and maintaining smooth operations of desktop and cloud environments. Key Responsibilities: Customer Interaction: Communicate effectively with customers to understand issues and provide timely resolutions. Desktop Support: Assist users with hardware and software troubleshooting for Windows systems. Log & Track Issues: Record incidents and service requests in the CRM system and ensure proper follow-up. Troubleshooting: Perform basic troubleshooting for Windows OS, applications, and network-related issues. Documentation: Maintain accurate and detailed records of all support activities. Escalation: Escalate unresolved issues to higher-level engineers as per defined SLA. Learn and adapt to new technologies and tools through provided training. Requirements: Bachelor’s degree/diploma in Computer Science, IT, or related field (pursuing or completed). Basic knowledge of Windows OS, networking fundamentals, and IP configuration. Familiarity with remote access tools and application installation. Good communication and customer-handling skills. Strong problem-solving attitude and ability to work in a team.
Job Title: Network Engineer Location: Noida, Sector 62 Experience: 1–2 Years Job Description: We are looking for a skilled and enthusiastic Network Engineer with 1–2 years of hands-on experience in managing and troubleshooting enterprise networks. The ideal candidate should have a strong understanding of VLANs, switching, routing, VPN, and security configurations. Key Responsibilities: Configure, manage, and troubleshoot VLANs and inter-VLAN routing. Perform Layer 2 and Layer 3 switching operations. Implement and manage routing protocols (static and dynamic). Configure and monitor Access Control Lists (ACLs) and Port Security for secure network access. Set up, configure, and troubleshoot VPNs (Site-to-Site & Remote Access) . Perform routine network maintenance, monitoring, and performance tuning. Work with cross-functional teams to resolve network-related issues. Document network configurations, changes, and procedures. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, Electronics, or related field. 1–2 years of experience as a Network Engineer or in a similar role. Strong knowledge of Switching (L2/L3) and Routing concepts . Hands-on experience in VLAN setup, ACL, Port Security, and VPN configuration . Understanding of firewalls, security practices, and troubleshooting methodologies. Basic knowledge of network monitoring tools and ticketing systems.
Support Coordinator Location: Noida Experience: 2+ Years Industry Preference: Software Company We are seeking a Support Coordinator with over 2 years of experience to lead a support team, uphold SLA compliance, and proficiently handle ticketing software. The ideal candidate should have previous experience in a software company and possess exceptional coordination and problem-solving abilities. Responsibilities: - Supervise and manage the support team to ensure seamless operations. - Monitor SLAs rigorously and take proactive measures to prevent breaches. - Utilize ticketing software to efficiently track, assign, and resolve support requests. - Serve as a bridge between teams to ensure prompt issue resolution. - Analyze reports to enhance support processes and team performance. - Provide guidance and training to team members to boost productivity. - Collaborate with internal departments to optimize support operations. - Escalate critical issues to relevant stakeholders for swift resolution. Requirements: - 2+ years of experience in a Support Coordinator or similar role. - Proven track record of team management and SLA compliance. - Proficiency in ticketing software (e.g., Zendesk, Freshdesk, Jira, or similar). - Strong problem-solving, communication, and coordination skills. - Ability to prioritize tasks and multitask efficiently in a fast-paced environment. - Previous experience in a software company is advantageous.,
Job Description – CRM Sales Executive Location: Noida Experience Required: 2+ Years in CRM selling About the Company We are a fast-growing technology company providing cloud hosting services to businesses. Alongside our core offerings, we are also a premium partner of Pipedrive CRM , enabling organizations to streamline their sales processes and boost productivity with tailored CRM solutions. Role Overview We are seeking an ambitious and result-oriented CRM Sales Professional to drive business growth through lead generation, client demos, and deal closures for Pipedrive CRM. The ideal candidate should have strong experience in B2B sales with a proven record of achieving targets. Key Responsibilities Identify, qualify, and generate leads for Pipedrive CRM solutions . Conduct engaging product demonstrations to prospective clients. Manage the full sales cycle from prospecting to closure . Build long-term relationships with clients Stay updated on CRM trends and competitors to effectively position Pipedrive. Requirements Minimum 2+ years of experience in B2B sales . Previous experience in selling CRM solutions like Zoho, HubSpot, Salesforce, leadsquare, Pipedrive . Proven track record in lead generation, product demos, and closing deals . Strong communication, presentation, and negotiation skills. Understanding of client business needs and ability to position CRM as a solution. Self-motivated, result-driven, and capable of working independently.
JD: Technical Support Team Lead (Cloud Hosting) Location: Noida Team Size: 15+ (L1/L2) Reports to: Head of Support (or CTO) Shifts: Rotational, on-call for P1s Experience - 5 years in customer support 3 year in Team lead Role Summary Own day-to-day technical operations of our customer support desk for CoCloud/Comsky and VPS offerings. You’ll lead a 15+ member team, drive first-time fix and SLA adherence, be incident commander for P1s, and tighten runbooks, monitoring, and handoffs with Infra team(L3). Key Responsibilities Team & Queue Leadership Run daily stand-ups; manage queues, priorities, and escalations (L1→L2→L3). Coach L1/L2 on triage, logs, and runbooks; conduct weekly QA scoring and 1:1s. Own shift rosters with Ops Lead; ensure 24×7 coverage without burnout. Technical Triage & Incident Management Act as initial incident commander for P1/P2: stabilize, isolate, parallelize workstreams. Validate signals from monitoring tools, correlation, and rollback/containment calls. Ensure clean handoffs to Infra L3 with complete context, logs, and timelines. SLA, Quality & Tooling Maintain >95% SLA on P2–P4, target MTTR ↓ 20% in 90 days. Maintain service desk tool hygiene: categories, templates, SLA timers , automations, and CSAT workflows. Publish weekly dashboards: SLA, CSAT, reopen rate, backlog aging, top 10 problem themes. Knowledge & Prevention Convert solved tickets to KB/runbooks ; hit 80% runbook coverage for recurring issues. Raise Problem tickets for chronic incidents; drive RCAs and corrective actions with Infra/Dev. Partner with Security/SOC for alert tuning and playbooks (lockouts, brute-force, EDR events). Customer Communication Ensure timely incident updates (cadence by priority), final RCA letters, and release/maintenance comms. Must-Have Skills Hands-on: Windows Server/AD/RDP/IIS, basic Linux, networking (NAT, VPN, SSL, DNS), certificates. Virtualization/cloud: VMware/vCenter , CloudStack/OpenStack basics, snapshots/DR. Security/monitoring: FortiGate or PFsense, HAProxy, Wazuh/ELK , PRTG/Prometheus, backups. Tools: ManageEngine ServiceDesk Plus (SLA, automation, reports), Excel/Sheets, PowerShell/Bash. ITIL Foundation (or equivalent exposure). Nice-to-Have Tally/ERP hosting exposure, TSPlus/RD Gateway, Log360, Ansible basics, AWS/GCP/Azure fundamentals. Certifications: NSE-1/2, MS-900/SC-900, AWS CCP. Success Metrics (first 90 days) SLA adherence ≥ 90% (P2–P4); P1 comm cadence met 100% . MTTR ↓ 20% , reopen rate 7 days reduced by 60% ; clean Problem/RCA pipeline in place.
Job Description CRM Sales Executive Location: Noida Experience Required: 2+ Years in CRM selling About the Company We are a fast-growing technology company providing cloud hosting services to businesses. Alongside our core offerings, we are also a premium partner of Pipedrive CRM , enabling organizations to streamline their sales processes and boost productivity with tailored CRM solutions. Role Overview We are seeking an ambitious and result-oriented CRM Sales Professional to drive business growth through lead generation, client demos, and deal closures for Pipedrive CRM. The ideal candidate should have strong experience in B2B sales with a proven record of achieving targets. Key Responsibilities Identify, qualify, and generate leads for Pipedrive CRM solutions . Conduct engaging product demonstrations to prospective clients. Manage the full sales cycle from prospecting to closure . Build long-term relationships with clients Stay updated on CRM trends and competitors to effectively position Pipedrive. Requirements Minimum 2+ years of experience in B2B sales . Previous experience in selling CRM solutions like Zoho, HubSpot, Salesforce, leadsquare, Pipedrive . Proven track record in lead generation, product demos, and closing deals . Strong communication, presentation, and negotiation skills. Understanding of client business needs and ability to position CRM as a solution. Self-motivated, result-driven, and capable of working independently. Show more Show less
Job Description – Recruiter / Talent Acquisition Specialist Location: Noida Job Type: Full-time - on site About Us We are a fast-growing IT solutions and SaaS company, providing cloud hosting (Cloud, VPS, System Integration, security and backup solutions) and developing new SaaS products for the global market. With 25+ years in the business and a strong customer and partner base, we are scaling rapidly and looking for a recruiter who can help us bring in the right talent to fuel this growth. Role Overview We are looking for an experienced Recruiter / Talent Acquisition Specialist who understands the IT/Cloud/SaaS ecosystem and can manage end-to-end hiring for experienced and leadership roles. You will be responsible for identifying, engaging, and closing top talent across technical, sales, and support functions. This role is critical to our growth – you’ll be working directly with the leadership team to build strong teams that can scale the business. Key Responsibilities Manage end-to-end recruitment cycle : from JD creation, sourcing, screening, interviews, offers, to onboarding. Hire for senior and specialized positions such as CXO, Tech Leads, Sales Managers, Customer Support Leads, VP Sales, and other leadership roles. Source candidates using multiple channels: LinkedIn Recruiter, headhunting, referrals, job portals, social platforms . Develop a strong talent pipeline for future needs. Work closely with founders and hiring managers to define role requirements and create effective job descriptions. Conduct initial screening & evaluation of candidates for skills, experience, and culture fit. Build and maintain employer branding through creative outreach, networking, and events. Track and report recruitment metrics: time-to-fill, cost-per-hire, quality of hire . Stay updated with market trends and salary benchmarks in IT/SaaS hiring. Requirements 4–8 years of proven recruitment experience in IT services / SaaS / Cloud / System Integrator industry . Strong track record of hiring for mid-to-senior and leadership roles . Excellent sourcing skills (LinkedIn, headhunting, referrals, networks). Ability to pitch company vision and attract top talent beyond compensation. Strong communication and stakeholder management skills. Process-driven, organized, and metrics-focused. Bonus: Exposure to HR operations, appraisals, or performance management . What We Offer Opportunity to shape the leadership team of a scaling company. Direct visibility and interaction with founders and senior leadership. A fast-paced, entrepreneurial work environment. Competitive salary + performance-based incentives. Growth path to Talent Acquisition Lead / HR Business Partner as the company scales. Growth Path Now: Focus on experienced hiring across departments. Later: Option to expand into HRBP role with appraisals, retention, and policy-making. If you think you are eligible for this role, you can apply. We are looking for immediate joiners.
Job Description Recruiter / Talent Acquisition Specialist Location: Noida Job Type: Full-time - on site About Us We are a fast-growing IT solutions and SaaS company, providing cloud hosting (Cloud, VPS, System Integration, security and backup solutions) and developing new SaaS products for the global market. With 25+ years in the business and a strong customer and partner base, we are scaling rapidly and looking for a recruiter who can help us bring in the right talent to fuel this growth. Role Overview We are looking for an experienced Recruiter / Talent Acquisition Specialist who understands the IT/Cloud/SaaS ecosystem and can manage end-to-end hiring for experienced and leadership roles. You will be responsible for identifying, engaging, and closing top talent across technical, sales, and support functions. This role is critical to our growth youll be working directly with the leadership team to build strong teams that can scale the business. Key Responsibilities Manage end-to-end recruitment cycle : from JD creation, sourcing, screening, interviews, offers, to onboarding. Hire for senior and specialized positions such as CXO, Tech Leads, Sales Managers, Customer Support Leads, VP Sales, and other leadership roles. Source candidates using multiple channels: LinkedIn Recruiter, headhunting, referrals, job portals, social platforms . Develop a strong talent pipeline for future needs. Work closely with founders and hiring managers to define role requirements and create effective job descriptions. Conduct initial screening & evaluation of candidates for skills, experience, and culture fit. Build and maintain employer branding through creative outreach, networking, and events. Track and report recruitment metrics: time-to-fill, cost-per-hire, quality of hire . Stay updated with market trends and salary benchmarks in IT/SaaS hiring. Requirements 48 years of proven recruitment experience in IT services / SaaS / Cloud / System Integrator industry . Strong track record of hiring for mid-to-senior and leadership roles . Excellent sourcing skills (LinkedIn, headhunting, referrals, networks). Ability to pitch company vision and attract top talent beyond compensation. Strong communication and stakeholder management skills. Process-driven, organized, and metrics-focused. Bonus: Exposure to HR operations, appraisals, or performance management . What We Offer Opportunity to shape the leadership team of a scaling company. Direct visibility and interaction with founders and senior leadership. A fast-paced, entrepreneurial work environment. Competitive salary + performance-based incentives. Growth path to Talent Acquisition Lead / HR Business Partner as the company scales. Growth Path Now: Focus on experienced hiring across departments. Later: Option to expand into HRBP role with appraisals, retention, and policy-making. If you think you are eligible for this role, you can apply. We are looking for immediate joiners. Show more Show less
JD: Technical Support Team Lead (Cloud Hosting) Location: Noida Team Size: 15+ (L1/L2) Reports to: Head of Support (or CTO) Shifts: Rotational, on-call for P1s Experience - 5 years in customer support 3 year in Team lead Role Summary Own day-to-day technical operations of our customer support desk for CoCloud/Comsky and VPS offerings. Youll lead a 15+ member team, drive first-time fix and SLA adherence, be incident commander for P1s, and tighten runbooks, monitoring, and handoffs with Infra team(L3). Key Responsibilities Team & Queue Leadership Run daily stand-ups; manage queues, priorities, and escalations (L1?L2?L3). Coach L1/L2 on triage, logs, and runbooks; conduct weekly QA scoring and 1:1s. Own shift rosters with Ops Lead; ensure 247 coverage without burnout. Technical Triage & Incident Management Act as initial incident commander for P1/P2: stabilize, isolate, parallelize workstreams. Validate signals from monitoring tools, correlation, and rollback/containment calls. Ensure clean handoffs to Infra L3 with complete context, logs, and timelines. SLA, Quality & Tooling Maintain >95% SLA on P2P4, target MTTR ? 20% in 90 days. Maintain service desk tool hygiene: categories, templates, SLA timers , automations, and CSAT workflows. Publish weekly dashboards: SLA, CSAT, reopen rate, backlog aging, top 10 problem themes. Knowledge & Prevention Convert solved tickets to KB/runbooks ; hit 80% runbook coverage for recurring issues. Raise Problem tickets for chronic incidents; drive RCAs and corrective actions with Infra/Dev. Partner with Security/SOC for alert tuning and playbooks (lockouts, brute-force, EDR events). Customer Communication Ensure timely incident updates (cadence by priority), final RCA letters, and release/maintenance comms. Must-Have Skills Hands-on: Windows Server/AD/RDP/IIS, basic Linux, networking (NAT, VPN, SSL, DNS), certificates. Virtualization/cloud: VMware/vCenter , CloudStack/OpenStack basics, snapshots/DR. Security/monitoring: FortiGate or PFsense, HAProxy, Wazuh/ELK , PRTG/Prometheus, backups. Tools: ManageEngine ServiceDesk Plus (SLA, automation, reports), Excel/Sheets, PowerShell/Bash. ITIL Foundation (or equivalent exposure). Nice-to-Have Tally/ERP hosting exposure, TSPlus/RD Gateway, Log360, Ansible basics, AWS/GCP/Azure fundamentals. Certifications: NSE-1/2, MS-900/SC-900, AWS CCP. Success Metrics (first 90 days) SLA adherence ? 90% (P2P4); P1 comm cadence met 100% . MTTR ? 20% , reopen rate 7 days reduced by 60% ; clean Problem/RCA pipeline in place. Show more Show less