Cloud Support Executive

Job Title: Cloud Support Executive

Location: Noida Sector 62

Employment Type: Internship (3 Months) → Full-Time Opportunity

Stipend: ₹6,000 – ₹7,000 per month during internship

Post-Internship Salary: ₹18,000 – ₹20,000 per month (Performance-based)

About the Role: We are looking for a Cloud Support Executive to provide technical support and assist customers in resolving cloud and system-related issues. This role involves direct interaction with customers, troubleshooting problems, and maintaining smooth operations of desktop and cloud environments.

Key Responsibilities:

• Customer Interaction: Communicate effectively with customers to understand issues and provide timely resolutions.
• Desktop Support: Assist users with hardware and software troubleshooting for Windows systems.
• Log & Track Issues: Record incidents and service requests in the CRM system and ensure proper follow-up.
• Troubleshooting: Perform basic troubleshooting for Windows OS, applications, and network-related issues.
• Documentation: Maintain accurate and detailed records of all support activities.
• Escalation: Escalate unresolved issues to higher-level engineers as per defined SLA.
• Learn and adapt to new technologies and tools through provided training.

Requirements:

• Bachelor’s degree/diploma in Computer Science, IT, or related field (pursuing or completed).
• Basic knowledge of Windows OS, networking fundamentals, and IP configuration.
• Familiarity with remote access tools and application installation.
• Good communication and customer-handling skills.
• Strong problem-solving attitude and ability to work in a team.