4 Ticketing Software Jobs

Support Coordinator Location: Noida Experience: 2+ Years Industry Preference: Software Company We are seeking a Support Coordinator with over 2 years of experience to lead a support team, uphold SLA compliance, and proficiently handle ticketing software. The ideal candidate should have previous experience in a software company and possess exceptional coordination and problem-solving abilities. Responsibilities: - Supervise and manage the support team to ensure seamless operations. - Monitor SLAs rigorously and take proactive measures to prevent breaches. - Utilize ticketing software to efficiently track, assign, and resolve support requests. - Serve as a bridge between teams to ensure prompt issue resolution. - Analyze reports to enhance support processes and team performance. - Provide guidance and training to team members to boost productivity. - Collaborate with internal departments to optimize support operations. - Escalate critical issues to relevant stakeholders for swift resolution. Requirements: - 2+ years of experience in a Support Coordinator or similar role. - Proven track record of team management and SLA compliance. - Proficiency in ticketing software (e.g., Zendesk, Freshdesk, Jira, or similar). - Strong problem-solving, communication, and coordination skills. - Ability to prioritize tasks and multitask efficiently in a fast-paced environment. - Previous experience in a software company is advantageous.,

As a Reservations Ticketing Agent at Cox-Fly, your primary responsibility will be managing customer bookings and reservations, providing assistance to clients with travel inquiries, processing ticket sales, and ensuring top-notch customer service. You will handle a variety of travel and tourism-related tasks, offering support and information to clients to guarantee a seamless booking process. Your role is vital in ensuring customer satisfaction and maintaining the company's reputation for excellence in the travel industry. To excel in this role, you should possess strong communication and customer service skills, with a proven track record in managing reservations and travel operations. Sales capabilities are essential, as you will be expected to meet sales targets while delivering exceptional service to clients. Proficiency in using reservation systems and ticketing software is crucial to effectively carry out your duties. Your problem-solving abilities and keen attention to detail will be instrumental in addressing any issues that may arise during the booking process. The capacity to work efficiently in a fast-paced environment is key to success in this position. A bachelor's degree in Travel and Tourism, Business Administration, or a related field would be advantageous for this role. If you are passionate about the travel industry, enjoy interacting with customers, and have the skills and experience required, we invite you to join our team at Cox-Fly and contribute to creating memorable travel experiences for our clients.,

As a Customer Success Manager at Anchor, you will play a crucial role in supporting the Client Success team by providing pre and post-launch assistance for the Operation & Reservations Tech System. You will serve as the primary point of contact for client maintenance and support, ensuring a positive experience for existing customers to aid in company expansion efforts and minimize churn. Your responsibilities include responding to customer inquiries promptly and accurately through various channels, identifying customer needs, troubleshooting problems, and updating internal databases with technical issue details. You will be expected to develop an expert-level understanding of the Anchor platform to effectively assist customers, offer guidance on best practices, and relay feedback to the Director of Client Success. Collaborating with the build team and project managers, you will stay informed about Anchor feature alerts and new releases, supporting the Client Success team during onsite implementations and post-launch transitions. Furthermore, you will be required to maintain proficiency in the Anchor Operating System and all new releases while addressing any additional job duties as assigned. To qualify for this role, you should possess a BA/BS degree in a related field or demonstrate equivalent knowledge, along with at least 3 years of experience in customer support, technical support, or data analysis. Strong organizational, interpersonal, and leadership skills are essential, coupled with exceptional communication abilities to engage with both executive and technical audiences effectively. Proficiency in Microsoft Excel, advanced data analysis skills, and experience with reporting tools are necessary. You should be adept at problem-solving, adapting to changing goals, and distilling customer feedback into actionable recommendations. Experience with Point-of-Sale, SaaS, web applications, and e-commerce technologies is advantageous. The ability to learn new technologies quickly, work in a fast-paced environment, and collaborate with cross-functional teams is crucial. Travel of up to 40% may be required for this role. If you are a self-starter with a keen eye for detail, possess strong analytical capabilities, and excel at setting and achieving measurable metrics, we encourage you to apply for this exciting opportunity at Anchor.,

Position Overview We are seeking a dedicated and skilled individual to join our team as a Service Desk professional. This role is pivotal in ensuring that our IT services run smoothly and efficiently, providing exceptional support to our users. The ideal candidate will possess a strong background in incident and service request management, with a focus on delivering high-quality customer service. This position is based in Noida and offers a competitive annual salary of 3,50,000 . Key Responsibilities As a Service Desk professional, you will be responsible for: Managing and resolving incidents and service requests in a timely manner. Utilizing ticketing software to track and document all interactions and resolutions. Setting priorities for incoming requests based on urgency and impact. Providing support for operating systems, particularly Windows , and applications such as Outlook . Conducting troubleshooting to identify and resolve technical issues. Collaborating with other IT teams to escalate and resolve complex issues. Maintaining a high level of customer satisfaction through effective communication and problem-solving. Participating in continuous improvement initiatives to enhance service delivery. Qualifications The ideal candidate will possess the following qualifications: A minimum of 2 to 4 years of experience in a service desk or technical support role. Proficiency in incident and service request management. Experience with ticketing tools and software. Strong troubleshooting skills and a solid understanding of operating systems and applications. Excellent communication and interpersonal skills. Ability to work effectively in a rotating schedule and on-site environment. Strong organizational skills and the ability to manage multiple tasks simultaneously. We are looking to fill 3 positions for this role. If you are passionate about providing exceptional service and have the skills we are looking for, we encourage you to apply and become a part of our dynamic team!