Service Desk Renovision Automation Services Pvt. Ltd

2.0 - 4.0 years

0 - 0 Lacs

noida

On-site

Position Overview We are seeking a dedicated and skilled individual to join our team as a Service Desk professional. This role is pivotal in ensuring that our IT services run smoothly and efficiently, providing exceptional support to our users. The ideal candidate will possess a strong background in incident and service request management, with a focus on delivering high-quality customer service. This position is based in Noida and offers a competitive annual salary of 3,50,000 . Key Responsibilities As a Service Desk professional, you will be responsible for: Managing and resolving incidents and service requests in a timely manner. Utilizing ticketing software to track and document all interactions and resolutions. Setting priorities for incoming requests based on urgency and impact. Providing support for operating systems, particularly Windows , and applications such as Outlook . Conducting troubleshooting to identify and resolve technical issues. Collaborating with other IT teams to escalate and resolve complex issues. Maintaining a high level of customer satisfaction through effective communication and problem-solving. Participating in continuous improvement initiatives to enhance service delivery. Qualifications The ideal candidate will possess the following qualifications: A minimum of 2 to 4 years of experience in a service desk or technical support role. Proficiency in incident and service request management. Experience with ticketing tools and software. Strong troubleshooting skills and a solid understanding of operating systems and applications. Excellent communication and interpersonal skills. Ability to work effectively in a rotating schedule and on-site environment. Strong organizational skills and the ability to manage multiple tasks simultaneously. We are looking to fill 3 positions for this role. If you are passionate about providing exceptional service and have the skills we are looking for, we encourage you to apply and become a part of our dynamic team!

Posted 4 days ago

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