Support Coordinator

As a Support Coordinator at our company in Coimbatore, your primary role is to provide support to Tally Users with a focus on Tally Prime & GST. You will be responsible for managing and executing lead generation activities, handling support calls without any targets, and solving customers" Tally problems through AnyDesk. Your key responsibilities include: - Identifying and assessing customers" needs to achieve satisfaction - Building sustainable relationships and trust with customer accounts through open and interactive communication - Providing accurate, valid, and complete information by using the right methods/tools - Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution - Keeping records of customer interactions, processing customer accounts, and filing documents Qualifications Required: - Commerce Graduates preferred - Knowledge and experience in Tally Prime is a must - Experience in a similar role is an added advantage - Female candidates are preferred - Minimum 1 year of experience in Tally Prime is required Please note that this is a full-time position with a day shift schedule. If you meet the qualifications and are interested in this opportunity, please submit your application by filling out the form above.,