Job Opening: Service Delivery Engineer (Desktop Support) Location: Mumbai – BKC Gender Preference: Male Education: Any Graduate Experience: Minimum 2 years We are hiring a Service Delivery Engineer (Desktop Support) to join our team in Mumbai (BKC). If you have strong desktop support skills and are comfortable working with M365, Tally, and endpoint security, this role is for you! Key Responsibilities: Troubleshoot and resolve hardware issues (desktops, laptops, printers, scanners) Install and configure IT equipment (hardware/software) Generate and maintain monthly IT support reports Manage Tally software and perform data backups Coordinate and support video conferencing setups Handle Microsoft 365 admin tasks (user creation/deletion, SharePoint) Monitor and maintain antivirus/endpoint security (CrowdStrike preferred) Enforce IT security policies and standards Communicate effectively with users and internal teams Required Skills: Hands-on experience in desktop/laptop/printer/scanner support Knowledge of Tally and backup processes Familiarity with video conferencing tools (Zoom, Teams, etc.) Strong working knowledge of Microsoft 365 & SharePoint Experience with antivirus tools and endpoint protection (preferably CrowdStrike) Exposure to network devices – servers, firewalls, switches, and routers Good communication and professional conduct Interested candidates can apply directly or share their CVs at recruiter@logicsystech.com Show more Show less
We are looking for an experienced Support Coordinator to ensure smooth operational workflows and effective communication within our IT team. The role involves handling administrative tasks, managing resources, coordinating incident resolution, and supporting project execution to deliver exceptional service standards. The Core Responsibilities For The Job Include The Following Calls and SLA Management: Monitor and manage service level agreements (SLAs) related to calls. Ensure timely response and resolution of customer queries. Resource Management Oversee team leave schedules and align resources as per policy. Coordinate with engineering teams for smooth operational support. Incident Management Log, track, and resolve incidents efficiently. Collaborate with teams to ensure swift and effective resolutions. Scheduled Activities Plan and execute scheduled maintenance or service activities. Ensure proper documentation and communication of all planned activities. Documentation Prepare and maintain project documentation, including reports, presentations, and plans. Keep records organized and accessible for stakeholders. Administrative Support Schedule and organize meetings, prepare agendas, and take meeting minutes. Maintain project files and other administrative records. Project Planning And Tracking Assist in developing project plans and schedules. Track deliverables, monitor progress, and ensure adherence to deadlines and budgets. Communication Act as the primary liaison between teams, management, and stakeholders. Provide regular project status updates and facilitate effective information flow. Requirements Education: Any Graduate. Experience: 2 to 3 years in a similar profile within the IT industry. Organizational Skills: Ability to multitask, prioritize, and manage time effectively. Communication Skills: Strong verbal and written communication for diverse audiences. Technical Proficiency: Familiarity with MS Office applications (Word, Excel, Outlook) and Ticketing tools. Analytical Skills: Ability to analyze data, troubleshoot issues, and propose solutions. Teamwork: Ability to work independently and collaboratively in a fast-paced environment. This job was posted by Jyotsna Khairmode from Logic Systech.