Support Coordinator

The Core Responsibilities For The Job Include The Following

Calls and SLA Management:

• Monitor and manage service level agreements (SLAs) related to calls.
• Ensure timely response and resolution of customer queries.
  

Resource Management

• Oversee team leave schedules and align resources as per policy.
• Coordinate with engineering teams for smooth operational support.
  

Incident Management

• Log, track, and resolve incidents efficiently.
• Collaborate with teams to ensure swift and effective resolutions.
  

Scheduled Activities

• Plan and execute scheduled maintenance or service activities.
• Ensure proper documentation and communication of all planned activities.
  

Documentation

• Prepare and maintain project documentation, including reports, presentations, and plans.
• Keep records organized and accessible for stakeholders.
  

Administrative Support

• Schedule and organize meetings, prepare agendas, and take meeting minutes.
• Maintain project files and other administrative records.
  

Project Planning And Tracking

• Assist in developing project plans and schedules.
• Track deliverables, monitor progress, and ensure adherence to deadlines and budgets.
  

Communication

• Act as the primary liaison between teams, management, and stakeholders.
• Provide regular project status updates and facilitate effective information flow.
  

Requirements

• Education: Any Graduate.
• Experience: 2 to 3 years in a similar profile within the IT industry.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
• Communication Skills: Strong verbal and written communication for diverse audiences.
• Technical Proficiency: Familiarity with MS Office applications (Word, Excel, Outlook) and Ticketing tools.
• Analytical Skills: Ability to analyze data, troubleshoot issues, and propose solutions.
• Teamwork: Ability to work independently and collaboratively in a fast-paced environment.