Support Coordinator

As a Support Coordinator for Petrosoft software, your role will involve making outbound calls to clients to schedule training sessions. You will be responsible for coordinating with trainers and clients to book and confirm training time slots, with a target of scheduling a minimum of 45 training sessions per day. It will be your duty to track and follow up to ensure that trainers complete at least 50 training sessions per month. Keeping accurate records of scheduled and completed trainings will also be part of your responsibilities. Additionally, you will need to effectively communicate in multiple South Indian languages to cater to regional clients and handle rescheduling, cancellations, and last-minute changes promptly and professionally. Reporting daily and monthly progress to the team lead/manager and assisting in resolving minor queries related to training coordination will also be expected from you. Key Responsibilities: - Make outbound calls to clients to schedule training sessions - Coordinate with trainers and clients to book and confirm training time slots - Schedule a minimum of 45 training sessions per day - Track and follow up to ensure trainers complete at least 50 trainings per month - Maintain accurate records of scheduled and completed trainings - Communicate effectively in multiple South Indian languages - Handle rescheduling, cancellations, and last-minute changes - Report daily and monthly progress to the team lead/manager - Assist in resolving minor queries related to training coordination Qualifications Required: - Proven experience in support coordination, customer service, or telecalling - Fluency in at least two South Indian languages (Kannada, Tamil, Telugu, Malayalam); proficiency in English and Hindi is a plus - Good communication skills - Strong organizational and time management abilities - Ability to handle high call volumes and multitask efficiently - Positive attitude, team player, and customer-centric approach If you are interested in this position, please apply now by sending your resume to careers@ymtsindia.com or contact HR at +91-8688400283 or +91-6281008630 or +91-9966062884.,