4 Support Coordination Jobs

As a leader in the field of application support, you will play a crucial role in defining and executing the support strategy that aligns with the business goals. Your responsibilities will include leading and mentoring a global team of support engineers and managers, establishing KPIs and SLAs to measure and enhance support performance, and defining strategies and processes with Icertis solution partners. Your focus will be on building strong customer relationships based on trust and professionalism. With excellent management skills, you will be responsible for driving support, adoption, and value realization for global customers of enterprise products. In order to ensure operational excellence, you will need to guarantee 24/7 support coverage for critical applications, implement ITIL best practices for incident, problem, and change management, and drive continuous improvement initiatives through root cause analysis. Collaboration and communication will be key aspects of your role, as you will need to partner with Product, Engineering, QA, and Customer Success teams to ensure seamless issue resolution. You will also act as an escalation point for critical incidents and customer concerns, while effectively communicating with stakeholders on support metrics, trends, and improvement plans. Your expertise in evaluating and implementing support tools and platforms, leveraging automation and AI to enhance support efficiency, and ensuring compliance with data protection, security, and regulatory requirements will be essential in this role. To qualify for this position, you should have a Bachelors or Masters degree in Computer Science, Information Technology, or a related field, along with at least 15 years of experience in application support, including 3+ years in a leadership role. Your proven experience in managing global support teams for SaaS or enterprise software products, understanding of ITIL, DevOps, and Agile methodologies, as well as excellent communication, leadership, and stakeholder management skills will set you up for success. Preferred skills include experience with cloud platforms (AWS, Azure, GCP), familiarity with observability tools (Datadog, Splunk, New Relic), knowledge of database and application performance tuning, and certifications in ITIL, PMP, or similar frameworks. Hands-on experience with Solex platforms will be advantageous for this role. Icertis is the global leader in AI-powered contract intelligence, empowering customers with insights and automation to drive revenue, control costs, mitigate risk, and ensure compliance. Join a team that values Fairness, Openness, Respect, Teamwork, and Execution, and be a part of revolutionizing contract management for businesses worldwide.,

As a Service Management Specialist at Accenture, you will play a crucial role in managing and resolving customer queries, handling escalations, and addressing complaints to ensure customer satisfaction. Your responsibilities will also include closing faults and complaints within SLAs. Your proficiency in Excel and MIS reports will be essential for preparing management reports and analyses, both recurring and ad-hoc. This role focuses on tracking business performance through reliable data and insights while actively managing employee behaviors. To excel in this role, you should possess skills in program and project management, analysis and reporting, and the use of Business Intelligence (BI) reporting tools. Being adaptable and flexible, having strong problem-solving capabilities, and effective written and verbal communication skills are key requirements. The ability to perform well under pressure, collaborate effectively, and demonstrate interpersonal skills is crucial. Proficiency in Microsoft Excel and PowerPoint is essential for this role. You will be responsible for supporting coordination and documentation for board and committee activities, managing governance meetings including agenda preparation, minute-taking, and SLA/status reporting. Acting as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication will be a key aspect of your role. Additionally, you will be required to maintain and report governance-related data using Jira tracking systems. In this position, you will analyze and solve moderately complex problems, and may be required to create new solutions by leveraging existing methods and procedures. You will need to understand the strategic direction set by senior management in relation to team goals. While guidance will be provided for determining methods and procedures for new assignments, decisions made by you will often impact the team. If in an individual contributor role, you may manage small teams and work efforts at a client or within Accenture. Please note that this role may involve working in rotational shifts.,

Job Summary: We are looking for a hands-on, organized, and technically aware Project Coordinator with prior experience in the signage and LED display industry. The candidate will oversee the execution of display and signage projects from initiation to handover and manage after-sales support including service coordination, AMC follow-ups, and performance tracking. This role requires a strong understanding of digital/LED signage hardware, installation protocols, vendor coordination, and field team management. Key Responsibilities: Project Execution Signage & LED Installations Coordinate end-to-end execution of LED/digital signage projects (indoor/outdoor). Collaborate with design, fabrication, logistics, and installation teams to ensure timely project delivery. Prepare site readiness checklists, power/network requirements, and mounting guidelines. Ensure adherence to installation SOPs, safety standards, and quality benchmarks. Handle pre-dispatch inspections, equipment testing, and site-wise deployment plans. Maintain project trackers including BOQs, GRNs, timelines, material consumption, and snag reports. Support field teams with drawings, configurations, content scheduling, and troubleshooting. After-Sales Support & Maintenance Serve as a liaison between the client and service teams for post-installation support. Coordinate AMC visits, LED module replacements, remote diagnostics, and firmware updates. Track performance SLAs including uptime, resolution TAT, and customer escalations. Maintain service logs, issue reports, and preventive maintenance schedules. Monitor ticketing systems, assign tasks to local technicians, and ensure closure. Follow up on warranty claims, spare part logistics, and service documentation. Documentation & Reporting Maintain site handover kits, completion reports, and installation photos. Update project dashboards and generate client-facing weekly/monthly status reports. Ensure all documentation (SLA agreements, AMCs, payment milestones) is aligned and updated. Support the finance team with billing triggers based on completion milestones. Maintain escalation logs and service history. Support MIS and compliance reporting as required. Required Skills & Competencies: Strong domain knowledge of LED signage, digital displays, controllers (e.g., Novastar/colorlight). Excellent coordination, communication, and stakeholder management skills. Familiarity with project management tools, installation SOPs, and basic electrical/networking knowledge. Proficiency in Excel, PowerPoint, and CRM/ticketing platforms. Ability to handle multi-site projects and travel for audits or supervision when required. Excellent organizational and communication skills. Ability to multitask, prioritize, and meet deadlines. Willingness to travel occasionally for site coordination. Qualifications: Bachelors degree or diploma in Electronics, Electrical, IT, or related technical discipline. 3-6 years of experience in signage, AV, or display project execution and/or support coordination. Experience with government/commercial signage rollouts, retail display projects, or public display networks will be an added advantage.

Role & responsibilities Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team. Roles and Responsibilities: Handle the administration of ERP/HCM L1 support services. Ensure accurate and timely resolution of support issues. Coordinate with stakeholders to schedule and organize support activities. Monitor and track support requests and resolutions. Provide administrative support to the support team. Generate reports on support activities and outcomes. Address user queries and provide assistance as needed. Key Deliverables: Efficient and accurate support administration. Timely resolution of support issues. Positive feedback from users and stakeholders. Accurate and comprehensive reporting on support activities. Key Functional and Operational Skills: Strong administrative and organizational skills. Effective communication and customer service skills. Knowledge of ERP/HCM support administration processes. Proficiency in Oracle Fusion or SuccessFactors HCM. Attention to detail and accuracy. Ability to manage multiple tasks and priorities. Education Qualifications: Bachelors Degree in Computer Science, Information Systems, or a related field. Strong background in business process analysis and ERP systems Preferred candidate profile