211 Customercentric Approach Jobs

As a Site Service Engineer, your role is crucial in ensuring efficient and professional handling of UPS check and maintenance needs for our valued clients. Your dedication and attention to detail will contribute to the overall satisfaction of our customers. Key Responsibilities: - Serve as the primary point of contact for clients, addressing their UPS service needs promptly and professionally. - Coordinate and schedule UPS service appointments to ensure timely and accurate service delivery. - Maintain clear communication with clients, service providers, and internal teams to facilitate smooth operations. - Monitor service requests closely to guarantee client satisfaction and address any conc...

You will have a spread role covering PMO basics to proactive analytic support in all PMO domains, or assuming limited responsibility in a specific domain such as supply management or budget management. Your main responsibilities will include learning the practices of the Project Management Office in Amdocs, maintaining program management process standardization, being responsible for end-to-end operating tasks, and managing accurate data under your domain. - Operating tasks in one or two project areas within the project management office such as schedules, risks, budget, resources, communications, reports, etc. - Managing and maintaining data in your domain to analyze quickly and effectively...

As a Store Manager, your role will involve overseeing sales performance, ensuring customer satisfaction, and focusing on staff training and development. Your primary objective will be to nurture client loyalty and enhance the brand's presence through a customer-centric approach. Key Responsibilities: - Set and execute sales performance goals to drive profitability - Recruit, train, and evaluate store employees to enhance productivity and performance - Ensure the store maintains a neat and appealing appearance - Supervise stock management and store operations Qualifications: - High school education or equivalent experience - Minimum of 2 years of experience in store management - Customer-cent...

As a Customer Support Executive Outbound at Nextgen Property Adviser Pvt Ltd, you will play a crucial role in providing exceptional customer service by managing outbound and inbound calls efficiently. Your responsibilities will include: - Managing outbound and inbound calls promptly. - Providing accurate information about products and services. - Identifying and assessing customer needs to ensure satisfaction. - Seizing opportunities to upsell the product. - Building sustainable relationships and trust with customer accounts through open and interactive communication. - Providing appropriate solutions and substitutes within the specified timeframe and following up to ensure resolution. - Mai...

As a CSO Senior Leader at TriNet in India, you will lead mixed operations within the Customer Success and Operations working environment, supporting customers internally and externally via cases, service orders, email, and chat during US business hours. You will oversee operations centers with back-office, data entry, and overnight support activities, as well as customer success activities including issue resolution, escalation management, and work prioritization. This role requires a blend of leadership, technical, and interpersonal skills to navigate PEO challenges, deliver top customer satisfaction, and optimize operational efficiency. **Key Responsibilities:** - Direct and perform all ma...

Role Overview: As a Customer Relations Executive at Oswaal Books Learning Pvt. Ltd, you will be responsible for ensuring exceptional customer experiences and maintaining strong relationships with clients. Your primary role will involve acting as the main point of contact for clients, addressing their inquiries, resolving issues, and facilitating smooth communication between clients and the company. To excel in this position, you will need to possess excellent interpersonal skills, a customer-centric approach, and a deep understanding of the printing and publishing industry. Key Responsibilities: - Serve as the primary contact for clients, promptly addressing their inquiries, requests, and co...

As a Sales Engineer- New Sales at Schindler India, you will contribute to enhancing the quality of urban life by providing elevator and escalator solutions for buildings and transportation hubs. Your role involves the following key responsibilities: - Estimation: - Configuration of elevator/escalator solutions and price estimation for the sales team. - Optimizations and value engineering to ensure a competitive value proposition and increased probability of winning projects. - Solution and Engineering: - Understanding project requirements from field sales and proposing correct technical solutions beyond standard offerings. - Internal Coordination: - Multitasking and engaging with internal ke...

You will be joining our team as a Credit Card Advisor to provide exceptional service to our customers over the phone. As a Customer Support Representative, you will be the first point of contact for customers, resolving their queries, and offering support. - Handle inbound customer calls and address their queries and concerns effectively. - Assist customers with product information, order processing, and troubleshooting. - Maintain a positive, empathetic, and professional attitude towards customers. - Respond promptly to customer inquiries. - Document customer interactions accurately. - Adhere to company policies and procedures for efficient issue resolution. - Collaborate with the team to a...

As a Store Manager at V5 Global Services Pvt Ltd, you will have the opportunity to lead retail operations in Hyderabad, Telangana. Your role is crucial in enhancing store performance, improving customer experience, and maximizing profitability. You will develop store strategies, ensure exceptional customer experiences, drive sales, lead and coach store staff, monitor inventory levels, and maintain adherence to pre-defined SOPs. **Key Responsibilities:** - Develop store strategies to increase store traffic and profitability - Ensure exceptional customer experiences - Drive sales of Airtel plans and products - Lead and coach store staff - Monitor inventory levels - Maintain adherence to pre-de...

As a Customer Engagement Specialist at our company, your role will involve providing subject matter expertise support for our Subscribers (Clients) through various channels like Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool/ticketing support. You should possess strong communication skills and the ability to work independently with a positive attitude. If you are passionate about helping others and delivering exceptional customer service, we encourage you to apply! Key Responsibilities: - Respond to queries, complaints, and requests from clients through multiple channels in a timely manner - Provide effective responses to client inquiries via phone, email, chat, Telegram, socia...

As a seasoned Lead Product Manager at Growfin, you will play a crucial role in driving the development of innovative solutions that streamline financial operations and empower customers. You will be at the intersection of business strategy, customer experience, and product execution, collaborating closely with cross-functional teams to bring impactful products to market. Your main focus will be on customer discovery, workflow automation, and ensuring that our product delivers efficiency and value to our users. Key Responsibilities: - Define Product Vision and Strategy: Establish and drive a strong product vision, strategy, and roadmap aligned with business goals and customer pain points. - C...

Job Description: As a Cluster Manager at The Muthoot Group located in Thanjavur, your main responsibility will be to oversee the operations and performance of multiple branches within the assigned cluster. This full-time, on-site role requires you to ensure compliance with company policies, drive sales and business growth, manage and develop staff, and maintain high levels of customer satisfaction. You will be expected to engage in frequent travel within the cluster and provide regular reports to senior management. Key Responsibilities: - Ensure compliance with company policies - Drive sales and business growth within the cluster - Manage and develop staff members - Maintain high levels of c...

Role Overview: You are seeking a dynamic and experienced Sales Manager to lead the Furniture Packages division, focusing on elite clientele. Your role will involve a blend of strategic thinking, emotional intelligence, and a customer-centric approach to drive sales and enhance client satisfaction. Key Responsibilities: - Develop and maintain relationships with HNI clients, understand their needs, and provide tailored furniture solutions. - Lead and mentor a sales team of 6-8 members, set clear targets, and foster a collaborative environment. - Design and implement effective sales strategies to achieve and exceed sales targets. - Coordinate with internal departments like design and logistics ...

In this role as a People Strategy leader, you will be responsible for designing and developing a comprehensive people plan to enhance the success of the tower, ensuring a balance between effectiveness and efficiency. You will collaborate with senior leaders to review and augment the business unit operating model, create engagement plans for the CFUs, coach and develop leaders at all levels, and manage activities across teams and locations to ensure delivery against agreed SLAs. Additionally, you will be required to ensure strong processes and controls are in place to meet all regulatory compliance requirements and work closely with stake partners to ensure process and control adherence with ...

Role Overview: As a potential candidate, your role will involve exceptional communication skills to effectively convey ideas and information. You should have proficiency in PowerPoint for creating impactful presentations and be able to create social media posts to engage with the target audience. Your excellent presentation skills will be essential to deliver compelling messages. Additionally, you will utilize project implementation skills to execute tasks efficiently and demonstrate an in-depth understanding of user experience, design, and branding principles. Key Responsibilities: - Exceptional communication skills - Proficiency in PowerPoint for creating impactful presentations - Creation...

As a Customer Support Coordinator at the company, you will play a crucial role in managing customer inquiries with a focus on prompt and professional handling. Your excellent communication skills, customer-centric approach, and efficient issue resolution abilities will be key in ensuring customer satisfaction. - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. - Identify and assess customers" needs to achieve satisfaction. - Build sustainable relationships and trust with customers through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle customer complaints, prov...

As a dynamic professional leading rate procurement from shipping lines/co-loaders and driving customer service and sales support for CFS and Integrated Logistics Services, you play a central role in ensuring seamless coordination between customers, sales, operations, and accounts. Your responsibilities include: - Handle freight rate inquiries with shipping lines and co-loaders. - Develop and maintain strong relations with ocean carriers. - Collaborate closely with Sales and CSU teams to resolve customer queries. - Coordinate Import/Export tariff templates, KYC updates, and pre-alert mapping. - Keep customers informed with trade notices and updates. - Manage and resolve customer complaints ef...

You will be joining Siemens Energy as a Site Service Manager O&M, responsible for Offer Management of High Voltage Gas Insulated Switchgear (GIS) for Export Markets. Your role requires a highly agile and solution-minded approach to consistently exceed business expectations while balancing Siemens solutions with customers" needs. - Condition Monitoring and Testing: - Demonstrate expert knowledge in Offline and Online Condition Monitoring and testing of switchyard equipment. - Possess a strong understanding of Relay Protection Systems/Schemes (Numerical with SCADA) to ensure error-free operations and maintenance. - Substation Operations & Maintenance: - Handle Preventive Maintenance, Breakdown...

As a Sales Team Lead at PlayShifu, you will be responsible for driving retail sales performance in the Mumbai and Pune markets. You can expect to: - Manage and analyze sales data to derive actionable insights. - Provide training and upskilling support to store promoters. - Take ownership of achieving monthly and quarterly sales targets. - Lead, support, and monitor the performance of the sales team. - Travel between Mumbai and Pune as and when required. - Ensure accurate and timely reporting of sales performance and activities. To excel in this role, we are looking for individuals with the following qualifications: - Strong analytical mindset and excellent communication skills. - Proven expe...

As a Front Office Administrator, you will be the first point of contact for clients and visitors, playing a crucial role in upholding the organization's image. Your responsibilities will involve a combination of administrative tasks and customer service duties to ensure the smooth daily operations. Key Responsibilities: - Greeting Visitors: Warmly welcome clients and guests, guide them to the appropriate personnel or departments. - Managing Communications: Answer and direct incoming phone calls, handle emails, and manage correspondence efficiently. - Scheduling: Coordinate appointments, meetings, and conference room bookings. - Administrative Support: Assist with data entry, filing, and main...

In the role of Assistant Manager-Financial Planning & Analysis at Genpact, you will be a key support to the Finance, FP&A team. Your responsibilities will include managing financial planning, budgeting, forecasting, and analyzing key performance indicators related to financial metrics such as sales, expenses, and profit margin. Your contribution will be vital to achieving the company's objectives of revenue growth and cost reduction. Key Responsibilities: - Analyze financial statements to determine monthly revenue and expenses - Generate revenue reports and financial statements - Assist in financial planning & analysis, forecasting, closings, and reconciliations - Provide financial expertise...

As a Driver cum Technician at AMGEN TECHNOLOGY PRIVATE LIMITED, a mining & metals company located in Mumbai, Maharashtra, India, your role will involve operating trucks for material transportation, conducting routine maintenance checks, troubleshooting minor mechanical issues, and ensuring timely delivery of goods. It is essential to maintain accurate logs of mileage and vehicle maintenance, while providing exceptional customer service during deliveries. Key Responsibilities: - Operate trucks for material transportation - Conduct routine maintenance checks - Troubleshoot minor mechanical issues - Ensure timely delivery of goods - Maintain accurate logs of mileage and vehicle maintenance - Pr...

As an Enterprise Architect at Maruti Suzuki India Limited (MSIL), you will play a crucial role in understanding, designing, and validating IT Solution Architecture for MSIL, covering technologies on-premise and in the cloud. **Key Responsibilities:** - Develop and understand the entire enterprise architecture thoroughly. - Identify and remove redundancies in technology and processes to enhance efficiency. - Manage and mitigate the impact of changes effectively. - Offer advice to project managers, decision-makers, and business leaders with a comprehensive view of the enterprise. - Proactively update Enterprise architecture to align with new business requirements. - Swiftly review different So...

As an Export Sales Executive, you will be a key member of a growing team, responsible for various tasks such as: - Demonstrating fluent English communication skills, both spoken and written. - Utilizing your proven experience in international sales or export operations. - Traveling internationally whenever required. - Adapting to different shifts based on global client time zones. - Applying strong interpersonal skills and maintaining a customer-centric approach. The role offers an exciting opportunity to work in a fast-paced, globally connected environment with excellent growth potential. The company provides benefits such as: - Cell phone reimbursement - Commuter assistance - Internet reim...

As a US Calling Process Executive at a leading med spa Clinic in Chicago, USA, located in Gurugram, India, your role will involve handling inbound and outbound calls, assisting clients with appointments, providing information about services, and ensuring a seamless customer experience. **Key Responsibilities:** - Handle inbound and outbound calls professionally and efficiently. - Schedule, reschedule, and confirm client appointments. - Provide detailed information about the clinic's services, treatments, and pricing. - Address customer inquiries and concerns with excellent communication and problem-solving skills. - Follow up with potential leads and past clients to promote services and spec...