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GreyOrange
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Engineer - NOC

Engineer - NOC

GreyOrange

0 - 2 years

4 - 5 Lacs

gurgaon haryana india

Posted:6 hours ago| Platform: Foundit logo

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Skills Required

noc support ticketing sla compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Follow pre-defined SOPs to resolve Level 0/1 issues on the first call.
Capture complete and accurate details when escalating tickets to L1/L2 support.
Ensure adherence to TAT as per committed SLAs.
Minimize breakdown issues being transferred to L2.
Generate tickets for all planned/unplanned client-site activities and capture relevant details.
Escalate issues internally/externally based on priority, severity, and resolution time.
Collect and record client satisfaction feedback for every ticket.
Prepare and deliver productivity and performance reports to clients per AMC schedule.
Maintain systematic site-specific documentation across all clients.
Support CAC manager in creating and monitoring reliability and stability metrics for installations.
Help develop predictive frameworks for potential failures based on historical data.
Monitor proactive alerts on dashboards and ensure timely resolution through L1/L2 engineers.

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Engineer - NOC