5 Noc Support Jobs

We are seeking experienced and dedicated VOICE / VOIP / NOC Engineers to become part of our team. This is a full-time, office-based position with immediate joining requirements. Key Requirements: Minimum 2 to 6 years of experience in VOICE / VOIP / NOC support roles. Effective communication skills with proficiency in English and no MTI (Mother Tongue Influence). Prior experience working with US/UK clients is essential for experienced applicants. Completion of graduation is a prerequisite. Willingness to work in a 24/7 rotational shift environment, which includes night shifts and US/UK business hours. This position is open only to male candidates. Strong interest and background in the Telecom domain is desired. Candidates must be prepared to commit to a 2-year service agreement. Responsibilities include troubleshooting and resolving issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features. Assistance with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture. Selection Process: First round: Face-to-face interview at the office. Final round: Virtual interview conducted via Microsoft Teams (with video recording). Note: CTC will be determined based on interview performance and current/last drawn CTC, with a maximum hike of up to 30%. Office cab facility is available for specific locations as mentioned above. How to Apply: Interested candidates are encouraged to send their updated CV to: connect@mavensources.in Job Types: Full-time, Permanent Schedule: Day shift Morning shift Night shift Rotational shift UK shift US shift Work Location: In person,

Job Summary: We are seeking a seasoned and strategic Service & Support Head to lead our service delivery and support operations at Nexapp Technologies. The ideal candidate will be responsible for ensuring exceptional project execution, client satisfaction, team leadership, and operational efficiency across our SD-WAN, IoT, and network infrastructure services. Key Responsibilities: Lead the Service Delivery & Support function across multiple client projects and engagements. Manage end-to-end project execution: planning, resource allocation, timelines, budget, and stakeholder communication. Monitor and enhance customer satisfaction and SLAs through proactive support strategies. Optimize internal support processes to improve TAT, productivity, and escalation handling. Drive cross-functional collaboration with Sales, Product, and Engineering teams. Lead service improvement initiatives and develop scalable delivery frameworks. Build and nurture a high-performing support team, including recruitment, training, and performance management. Develop and manage vendor and client relationships, contracts, and compliance. Implement and maintain reporting structures, KPIs, dashboards, and operational reviews. Ensure projects are delivered on time, within scope and budget, and meet quality benchmarks. Requirements Minimum 12 years of experience in Service Delivery, Technical Support, or IT Project Management, preferably in Networking/SD-WAN domains. Proven ability to lead service teams and complex projects. Strong background in network technologies, especially last-mile connectivity and enterprise network solutions. Excellent communication, leadership, analytical, and problem-solving skills. Solid understanding of ITIL, SLA governance, project lifecycle management, and operational strategy. Proficiency in tools like Microsoft Office, project tracking software, and CRM platforms. PMP/PRINCE2 certification is a plus

Manage &execute IT service delivery based on ITIL processes Handle incidents, service requests, &change management efficiently Maintain SLA compliance and escalate unresolved issues timely Collaborate with L1/L2 teams for troubleshooting, resolution Required Candidate profile Prepare reports and dashboards on incident trends and performance metrics Support continual service improvement initiatives Conduct root cause analysis and problem management Perks and benefits Perks and Benefits

Hi, Hiring for NOC Engineer @ leading ISP Broadband Company Provide on-site support to NOC team Configure network nodes & track connectivity 6-9 yrs exp in core networking CTC:5-9 LPA Contact:Sudhakar Reddy, 9739230648, sudhakarreddy@onjob.in

Job Description: We are looking for an enthusiastic and dependable Entry-Level NOC/SOC Support Analyst to join our on-site team in ChandigarhMohali. This position is suited for individuals at the early stages of their IT or cybersecurity careers, with a passion for monitoring, troubleshooting, and continuous learning. As part of a rostered shift, you will be responsible for monitoring and managing both NOC (Network Operations Centre) and SOC (Security Operations Centre) support queues ensuring timely responses, accurate escalation, and clear communication. Key Responsibilities Monitor networks, systems, and security alerts using various NOC and SOC platforms. Respond to and triage incidents raised in the support queue (network/system/security related). Perform initial investigation and analysis of events to determine severity and priority. Escalate incidents according to predefined workflows and procedures. Conduct basic troubleshooting on infrastructure or endpoint issues before escalation. Maintain accurate and detailed incident documentation in the ticketing system. Run scheduled infrastructure and security health checks and log observations. Coordinate with internal and external stakeholders during incident resolution. Follow shift handover procedures to ensure continuity. Participate in the 24x7 rotating roster (including nights, weekends, and holidays). Requirements A degree/diploma in Information Technology, Computer Science, Cybersecurity, or a related field. Basic understanding of: Networking (TCP/IP, LAN/WAN, DNS, firewalls, etc.) Operating systems (Windows/Linux basics) Cybersecurity fundamentals (threats, vulnerabilities, malware types) Clear written and verbal communication skills. Excellent problem-solving and team collaboration abilities. Willingness to work on-site and in a rotating 24x7 shift pattern. Preferred Qualifications Exposure to network and system monitoring along with monitoring over EDR or SIEM tools. Familiarity with ticketing systems like ServiceNow, Jira, Fresh Service or similar. Entry-level certifications such as CompTIA Security+, CCNA, or equivalent (desirable but not mandatory). What We Offer Hands-on exposure to both network and security operations. Clear career growth path with mentorship and learning support. Opportunity to work with cutting-edge cybersecurity and infrastructure technologies. A supportive team culture focused on professional development