Job Title : Service Head – Home Appliances. Location : New Raipur Department : After-Sales Service / Customer Support Industry : Consumer Electronics / Home Appliances Experience Required : 10–15 years in Service Operations (at least 3–5 years in a leadership role) Job Summary: We are seeking an experienced and strategic Service Head to lead our after-sales service and customer support operations for our home appliance product lines including Televisions, Fans, and Air Coolers ,etc. The ideal candidate will be responsible for ensuring high levels of customer satisfaction, driving service revenue, and building a responsive and efficient service network across regions. Key Responsibilities: Service Strategy & Operations  Develop and implement the overall service strategy, KPIs, and operational plans in alignment with business objectives.  Establish and monitor SLA compliance, TAT, first-time resolution rates, and customer satisfaction metrics.  Oversee the setup and optimization of service centers, authorized service partners, and field service networks. Customer Experience & Quality  Lead the customer support function including inbound queries, complaint resolution, installations, repairs, and AMC management.  Ensure a delightful post-sale experience through prompt, professional, and technically sound service.  Work closely with the QA and product teams to address recurring issues and drive product improvement. Team & Partner Management  Lead, train, and motivate the national service team including regional managers, service engineers, and call centre staff.  Manage relationships with authorized service partners, ensuring capability, coverage, and compliance with service standards. Spare Parts & Logistics  Oversee the spare parts supply chain, inventory control, and availability across regions.  Coordinate with the supply chain team for fast-moving parts forecasting and reverse logistics. Technology & Process Optimization  Implement CRM, ticketing systems, and mobile field service tools to digitize service operations.  Identify and deploy automation or AI-based tools to improve efficiency and reduce operational costs. Regulatory & Warranty Management  Ensure compliance with local warranty regulations, maintain documentation, and handle escalated legal or consumer forum cases if required.  Design and manage warranty and extended warranty programs. Qualifications & Skills:  Bachelor’s degree in Engineering (Electronics/Electrical/preferred); MBA is a plus.  Minimum 10 years of relevant experience in after-sales service.  Strong leadership and team-building capabilities.  Experience in managing multi-channel service operations (in-house, outsourced, franchise).  Sound knowledge of CRM systems, service automation, and customer satisfaction metrics.  Excellent problem-solving, communication, and negotiation skills.  Willingness to travel across regions to monitor service centers and partners. KPIs / Success Metrics:  Customer Satisfaction Score (CSAT/NPS)  Service TAT (Turnaround Time)  First-Time Fix Rate  Cost per Service Call  Spare Parts Availability Interested candidate can share there CVs on - 9752410256 Mail ID - hr@arhamtechnologies.co.in Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Ability to commute/relocate: Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred)

Executive Assistant Job Title: Executive Assistant. Job Location: New Raipur Company Overview: Arham Technologies Limited is a prestigious listed entity on the National Stock Exchange, specialising in the manufacturing of Smart Televisions. As a market leader in the industry, we are committed to delivering cutting-edge technology and innovative solutions to our customers. Our team is dedicated to excellence, and we value individuals who can contribute their skills and passion to drive the company's growth. Responsibilities: 1. Administrative Support: Provide comprehensive administrative support to the Managing Director, including managing calendars, scheduling meetings, arranging travel itineraries, and handling correspondence on their behalf. 2. Communication and Liaison: Act as the primary point of contact for the Managing Director, effectively relaying messages and inquiries to appropriate parties within the organization. Facilitate communication between the Managing Director and other departments, clients, vendors, and stakeholders. 3. Document Management: Organize and maintain important documents, records, and confidential information, ensuring easy accessibility for the Managing Director. 4. Meeting Coordination: Coordinate and schedule meetings, both internal and external, ensuring all relevant materials and resources are prepared in advance. Take minutes during meetings and follow up on action items as needed. 5. Travel Arrangements: Manage travel arrangements for the Managing Director, including booking flights, accommodation, transportation, and preparing necessary travel documents. 6. Event Coordination: Assist in organizing company events, conferences, and other gatherings, ensuring they run smoothly and meet objectives. 7. Information Dissemination: Disseminate important information and updates from the Managing Director to relevant stakeholders and teams within the organization. 8. Problem-Solving: Proactively identify and resolve administrative issues and challenges that may arise to ensure the efficient functioning of the office. Confidentiality: Maintain the highest level of confidentiality concerning sensitive information and company matters. 9. Managing Delegation of Tasks: Manage delegation of tasks on behalf of the Managing Director, ensuring that assigned tasks are effectively distributed among relevant team members and progress is monitored. Provide necessary follow-up and updates to the Managing Director on task completion. Requirements: Strong Communication: Exceptional verbal and written communication skills to effectively interact with stakeholders at all levels, both internally and externally. Organizational Skills: Excellent organizational abilities to manage multiple tasks, prioritize responsibilities, and meet deadlines efficiently. Adaptability: The ability to thrive in a fast-paced environment, remain composed under pressure, and adapt to changing priorities is crucial. Problem-Solving Attitude: A proactive and resourceful approach to problem-solving and decision-making. Discretion: Demonstrated ability to handle sensitive information with the utmost discretion and confidentiality. Technology Proficiency: Proficiency in using office software tools such as Microsoft Office Suite, Google Sheets and other relevant applications. Interpersonal Skills: Strong interpersonal skills to build positive relationships with colleagues and external contacts. Professionalism: An approachable and professional demeanour, representing the Managing Director and the company with integrity and professionalism. If you are a dedicated and organised individual with experience in providing executive-level support and possess the above skills, we encourage you to apply for the position of Executive Administrator to the Managing Director at Arham technologies Limited. Join us in our pursuit of excellence, and contribute to our collective success in the Electronics Industry. To apply, please submit your updated resume and qualifications – hr@arhamtechnologies.co.in WhatsApp 9752410256 Location – New Raipur Salary Expectation - 20k – 25k – per month . We look forward to receiving your application! Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Experience: 5 total work: 2 years (Preferred) Work Location: In person

JD (Sales Person) We are looking to hire a customer-oriented sales representative for Arham Technologies which is an Electric manufacturing company mainly Smart Televisions to increase sales and lead our team of sales representatives. The sales representative’s responsibilities include setting up a sales pipeline to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. You should also be able to identify unmet customer needs and recommend improvements to the product line accordingly. To be successful sales representative, you should be target-driven and adapt at persuading customers to make purchases. Ultimately, a topperforming senior sales representative should be able to communicate effectively with customers and sales employees as well as demonstrate exceptional organizational, problem-solving, and customer service skills. Senior Sales Representative Responsibilities:  Maintain relation with the entire Supply chain.  Contact new and existing clients to help develop and maintain business relationships.  Research, target, and develop new business opportunities.  Ensuring that all sales administration and customer service activities run smoothly.  Assisting on secondary sales with the products.  Maintains quality service by establishing and enforcing organization standards.  Onboarding new distributors and Super Stockist.  Communicating company’s policy to the customers. Sales Representative Requirements:  Bachelor’s degree in business, marketing, economics, or related field.  A commitment to excellent customer service.  Preferably who has worked previously with Consumer Brand.  Experience with more than 10 years in specific field.  Able to work comfortably in a fast paced environment. Job Types: Full-time, Regular Day range: Monday to Saturday Experience: More than 3 -7years of experience Language: English & Hindi Salary: 35000 to 45000 P.M Location: Chhattisgarh Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Schedule: Day shift Morning shift Ability to commute/relocate: Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Area sales Manager: 7 years (Preferred) total work: 3 years (Preferred)

JD (Sales Person) We are looking to hire a customer-oriented sales representative for Arham Technologies which is an Electric manufacturing company mainly Smart Televisions to increase sales and lead our team of sales representatives. The sales representative’s responsibilities include setting up a sales pipeline to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. You should also be able to identify unmet customer needs and recommend improvements to the product line accordingly. To be successful sales representative, you should be target-driven and adapt at persuading customers to make purchases. Ultimately, a topperforming senior sales representative should be able to communicate effectively with customers and sales employees as well as demonstrate exceptional organizational, problem-solving, and customer service skills. Senior Sales Representative Responsibilities:  Maintain relation with the entire Supply chain.  Contact new and existing clients to help develop and maintain business relationships.  Research, target, and develop new business opportunities.  Ensuring that all sales administration and customer service activities run smoothly.  Assisting on secondary sales with the products.  Maintains quality service by establishing and enforcing organization standards.  Onboarding new distributors and Super Stockist.  Communicating company’s policy to the customers. Sales Representative Requirements:  Bachelor’s degree in business, marketing, economics, or related field.  A commitment to excellent customer service.  Preferably who has worked previously with Consumer Brand.  Experience with more than 10 years in specific field.  Able to work comfortably in a fast paced environment. Job Types: Full-time, Regular Day range: Monday to Saturday Experience: More than 3 -7years of experience Language: English & Hindi Salary: 35000 to 45000 P.M Location: Chhattisgarh Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Ability to commute/relocate: Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Area sales Manager: 7 years (Preferred) total work: 3 years (Preferred)

Job Title : Service Head – Home Appliances. Location: New Raipur Department: After-Sales Service / Customer Support Industry: Consumer Electronics / Home Appliances Experience Required: 10–15 years in Service Operations (at least 3–5 years in a leadership role) Job Summary: We are seeking an experienced and strategic Service Head to lead our after-sales service and customer support operations for our home appliance product lines including Televisions, Fans, and Air Coolers ,etc. The ideal candidate will be responsible for ensuring high levels of customer satisfaction, driving service revenue, and building a responsive and efficient service network across regions. Key Responsibilities: Service Strategy & Operations  Develop and implement the overall service strategy, KPIs, and operational plans in alignment with business objectives.  Establish and monitor SLA compliance, TAT, first-time resolution rates, and customer satisfaction metrics.  Oversee the setup and optimization of service centers, authorized service partners, and field service networks. Customer Experience & Quality  Lead the customer support function including inbound queries, complaint resolution, installations, repairs, and AMC management.  Ensure a delightful post-sale experience through prompt, professional, and technically sound service.  Work closely with the QA and product teams to address recurring issues and drive product improvement. Team & Partner Management  Lead, train, and motivate the national service team including regional managers, service engineers, and call centre staff.  Manage relationships with authorized service partners, ensuring capability, coverage, and compliance with service standards. Spare Parts & Logistics  Oversee the spare parts supply chain, inventory control, and availability across regions.  Coordinate with the supply chain team for fast-moving parts forecasting and reverse logistics. Technology & Process Optimization  Implement CRM, ticketing systems, and mobile field service tools to digitize service operations.  Identify and deploy automation or AI-based tools to improve efficiency and reduce operational costs. Regulatory & Warranty Management  Ensure compliance with local warranty regulations, maintain documentation, and handle escalated legal or consumer forum cases if required.  Design and manage warranty and extended warranty programs. Qualifications & Skills:  Bachelor’s degree in Engineering (Electronics/Electrical/preferred); MBA is a plus.  Minimum 10 years of relevant experience in after-sales service.  Strong leadership and team-building capabilities.  Experience in managing multi-channel service operations (in-house, outsourced, franchise).  Sound knowledge of CRM systems, service automation, and customer satisfaction metrics.  Excellent problem-solving, communication, and negotiation skills.  Willingness to travel across regions to monitor service centers and partners. KPIs / Success Metrics:  Customer Satisfaction Score (CSAT/NPS)  Service TAT (Turnaround Time)  First-Time Fix Rate  Cost per Service Call  Spare Parts Availability Interested candidate can share there CVs on - 9752410256 Mail ID - hr@arhamtechnologies.co.in Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Ability to commute/relocate: Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 3 years (Preferred)