Service Head

As a Service Head for Home Appliances at our New Raipur location within the After-Sales Service/Customer Support department of the Consumer Electronics/Home Appliances industry, you will play a crucial role in leading our service operations with over 10-15 years of experience, including at least 3-5 years in a leadership position. Your primary responsibility will be to oversee after-sales service and customer support for our home appliance products such as Televisions, Fans, and Air Coolers, ensuring optimal customer satisfaction, increased service revenue, and a well-organized service network throughout different regions. Your key responsibilities will involve developing and executing service strategies aligning with business goals, monitoring SLA compliance, enhancing customer experience through effective complaint resolution and technical support, managing the national service team and service partners, overseeing spare parts supply chain and inventory control, implementing technology-driven tools for service operations optimization, and ensuring compliance with warranty regulations. To qualify for this role, you should hold a Bachelor's degree in Engineering (preferably Electronics/Electrical) with an added advantage of an MBA, possess a minimum of 10 years of relevant after-sales service experience, demonstrate strong leadership skills, have expertise in managing multi-channel service operations, be proficient in CRM systems and customer satisfaction metrics, exhibit excellent problem-solving and communication abilities, and be willing to travel across regions for monitoring service centers and partners. Your success in this position will be measured based on key performance indicators such as Customer Satisfaction Score (CSAT/NPS), Service Turnaround Time (TAT), First-Time Fix Rate, Cost per Service Call, and Spare Parts Availability. If you are interested in this full-time role and meet the necessary qualifications, please share your CV with us at 9752410256 or hr@arhamtechnologies.co.in. Please note that reliable commuting or planning for relocation to Raipur, Chhattisgarh, is required before starting work. Your total work experience of 3 years is preferred for this position.,