136 Service Strategy Jobs

Roles & Responsibilities: Handle inbound and outbound calls related to service enquiries, appointment booking, and follow-up. Call customers to remind them about service due dates, periodic maintenance, and confirm appointments. Explain service packages, AMC, warranty details, and promotional offers over the phone. Coordinate between customers and service advisors to ensure smooth vehicle drop and delivery. Update CRM / DMS with customer interactions, complaints, and follow-up status. Handle customer feedback calls post service and record satisfaction rating (CSI). Escalate customer complaints or unresolved issues to service manager. Maintain excellent customer communication and ensure servi...

Hi , We are hiring for the ITES Company for Quality Analyst Manager Role. Overview Quality Analyst Manager - Voice is to ensure that all voice-based interactions between agents and customers meet company and client standards for service quality, compliance, and customer satisfaction. To monitor, evaluate, and improve the quality of customer interactions over phone calls, ensuring consistency, professionalism, and adherence to scripts, policies, and performance standards. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) T...

As a Service Head at Ola Electrics, your primary role is to lead the national service and after-sales operations, ensuring service excellence, customer satisfaction, and operational efficiency for the growing EV portfolio. Your responsibilities include: - **Service Strategy and Network Management**: - Develop and execute a comprehensive service strategy aligned with business growth and customer experience goals. - Plan and expand the national service network, optimizing service infrastructure and geographic coverage. - **Customer Experience and Quality Assurance**: - Establish and track key service KPIs such as turnaround time, first-time fix rate, and Net Promoter Score. - Build robust syst...

1. Must Have experience in EV (Electrical Vehicle)Dealer Support & Service Operation. 2. Warranty & Claims Management 3. Service Quality & Customer Satisfaction 4. Training & Development 5.Field Service & Technical Support 6.Data Analysis & Reporting

KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings What we are looking for? A competent service management professional accountable for managing the scope, schedule and budget of the assigned region. Regional Service Manager mentors and coaches the west re...

As a Service Head for Home Appliances at our company, your role will involve leading the after-sales service and customer support operations for our home appliance product lines such as Televisions, Fans, and Air Coolers. Your primary responsibilities will include developing and implementing service strategies, ensuring high levels of customer satisfaction, and optimizing service networks. Key Responsibilities: - Develop and implement service strategies aligned with business objectives - Monitor SLA compliance, TAT, first-time resolution rates, and customer satisfaction metrics - Optimize service centers, authorized partners, and field service networks - Lead customer support for inbound que...

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:13 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative e...

About The Role Job Title Industry SME Banking / Senior Manager S&C GN SONG Management Level :06 Senior Manager Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : We are seeking an initiative-taking and experienced Senior Manager to lead our Customer Service team, with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational ex...

About The Role Job Title Industry SME Banking / Senior Manager S&C GN SONG Management Level :06 Senior Manager Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : We are seeking an initiative-taking and experienced Senior Manager to lead our Customer Service team, with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational ex...

Hi , We are hiring for the ITES Company for Quality Manager Role. Overview Quality Manager - Voice is to ensure that all voice-based interactions between agents and customers meet company and client standards for service quality, compliance, and customer satisfaction. To monitor, evaluate, and improve the quality of customer interactions over phone calls, ensuring consistency, professionalism, and adherence to scripts, policies, and performance standards. Key Skills: a) Should have prior experience with the Utility domain / service industry b) Overall 10 Years of Minimum experience in Utility Domain/Service Industry c) Graduate d) Should have more than 2 years experience as a Assistant or De...

Responsibilities: * Lead technical service team and ASP network across India. * Ensure timely resolve technical problems * after-sales service support * Drive service excellence initiatives * Develop service strategies Prepare service reports Health insurance Provident fund Food allowance

As a Regional Technical Service Engineer - South at ResMed, a global leader in connected devices and digital health, your role will involve planning and developing service strategies to align with the company's objectives. You will be responsible for ensuring that response times, first-time fix rates, and preventive maintenance compliance meet or exceed targets. Additionally, you will lead the creation and execution of a customer-first and company-first service strategy to drive a win-win outcome. Key Responsibilities: - Ensure response times, first-time fix rates, and preventive maintenance compliance meet or exceed targets. - Lead the creation and execution of a customer-first and company-...

Roles & Responsibilities: Ensure strict compliance with organizational processes and policies in all service operations. Drive consumer satisfaction goals, including Net Promoter Score (NPS) and Consumer Effort Score (CES). Implement, review, and enhance field service operations to improve efficiency. Deliver operational KPIs related to both service quality and revenue. Lead and manage the field service team to ensure optimal customer service delivery. Guide and support ASC (Authorized Service Center) staff to provide timely and quality service. Address customer and trade partner queries, resolve escalations, and capture feedback. Maintain high standards of customer service, ensuring quality...

Role Overview: You will be responsible for developing and implementing a comprehensive service strategy aligned with the company's business goals, focusing on enhancing customer experience, reducing total cost of ownership, and extending product service life. Your role will involve creating and executing service business plans, allocating resources efficiently, monitoring performance metrics, and continuously improving service performance. Additionally, you will oversee the digitalization of service processes and offerings and manage operations related to product lifecycle and support. Key Responsibilities: - Develop and implement a comprehensive service strategy aligned with business goals ...

We are hiring for Service cum Sales persons. Job Profile: Service cum Sales Manager for Veterinary Product range Handling Area: Gujrat (Ahmedabad) Preferred Candidate: Male Qualifications & Experience:- Education: Diploma or BE/BTech in Electronics or Biomedical Engineering. Experience: Freshers can apply; 1-2 years of experience in sales and service of the Veterinary instruments preferred. Technical Skills: Basic engineering knowledge with a strong technical aptitude to learn company products. Computer Proficiency: Familiarity with MS Office and relevant software with internet. Key Competencies: Communication: Strong verbal and written communication skills to interact with customers, team m...

Job Title: Head PACE (Product and Customer Excellence) Location: Pune/ Satara (Preferred) Experience: 8–10 years in B2B capital equipment / agri-tech / industrial machinery Qualification: BE, MBA is preferred Sector: Industrial Machinery Services, Process or Agricultural Equipment Reporting to: CEO Role Overview The Head of PACE will lead Product and Customer Excellence functions, driving: Service efficiency Customer satisfaction Spares & service revenue growth Operational cost optimization This role demands a strong focus on aftermarket services , structured process implementation , and continuous improvement to build a scalable service organization. The leader will oversee three critical p...

Responsibilities: * Lead technical service team and ASP network across India. * Ensure timely resolve technical problems * after-sales service support * Drive service excellence initiatives * Develop service strategies Prepare service reports Health insurance Provident fund Food allowance

Position: Service Manager Location: Pirana, Ahmedabad (with Occasional Travel Pan-India) Department: Service (After Sales) Salary: (4.50 - 6.0) LPA (No bar for the right candidate) Type: Full-time About Us: At PressureJet Systems, we believe that exceptional service fuels our reputation. With a global presence in 50+ countries and a legacy of over 25 years, we lead the industry in High-Pressure Plunger Pumps and back our quality with premium service support. As a Service Manager, youll not just manage operationsyoull drive performance, enhance client satisfaction, and create lasting value through world-class service. The Role: Were seeking a performance-driven Service Manager to lead our Ser...

Job Title: Service and Branch Manager Location :- Karnal About Us: Service Equipment Company is a leading provider of equipment solutions, seeking a highly experienced and skilled Service and Branch Manager to lead our Karnal branch operations. Job Summary: We are seeking a seasoned Service and Branch Manager to oversee the day-to-day operations of our Karnal branch. The ideal candidate will have a proven track record of leadership experience, with excellent communication, interpersonal, and problem-solving skills. Key Responsibilities: - Lead and manage a team of service personnel to achieve exceptional customer service and branch performance - Develop and implement strategies to improve br...

Regional services Manager Bangalore Knowledge - Genset and Engines technical Knowledge The position is required to establish and support growth of EPS business in domestic by supporting RSMs in coordinating with QAG for diagnostic support, technician training and warranty administration, Parts execution and warranty administration. The person would also coordinate with RSMs, Distributors/Dealers in providing product training and competence building of technician development and product support documentation Key customer management, incentive, marketing schemes etc. Engine and Genset Aftermarket requirement Distributor/Dealer Management and Review Service Business Development including AMCs s...

Strong program & project management skills with process mindset. Deep knowledge of field ops, service workflows & customer lifecycle. Lead revenue KPI delivery via field service, operational interventions, GTM initiatives, SPD, partner onboarding Required Candidate profile 2–7 years of relevant experience in service operations, business transformation, or program management Demonstrated success in leading operational KPIs, field teams, and partner/channel engagements

Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives Analyzing customer and dealer satisfaction data to identify customers and authorized dealers’ expectations in terms of service and support. Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs) Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown Maintain daily vehicle breakdown records, service records and spare records Conducting routine maintenance work like replacing fluids, mechanical checks, etc. to increase vehicle functionality and longevity Conduction software upg...

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU