115 Service Strategy Jobs

Strong program & project management skills with process mindset. Deep knowledge of field ops, service workflows & customer lifecycle. Lead revenue KPI delivery via field service, operational interventions, GTM initiatives, SPD, partner onboarding Required Candidate profile 2–7 years of relevant experience in service operations, business transformation, or program management Demonstrated success in leading operational KPIs, field teams, and partner/channel engagements

Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives Analyzing customer and dealer satisfaction data to identify customers and authorized dealers’ expectations in terms of service and support. Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs) Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown Maintain daily vehicle breakdown records, service records and spare records Conducting routine maintenance work like replacing fluids, mechanical checks, etc. to increase vehicle functionality and longevity Conduction software upgrade activity, CAN Data collection or other vehicle level diagnostics. Inspecting vehicle parts and analysing customer complaint registration to diagnose issues accurately and create a plan of action in terms of repairs, maintenance, and upgradation Providing post service feedback through Customer Relationship Executive at dealerships and scheduling future maintenance sessions Ensuring With Warranty, Extended Warranty and Post-warranty vehicle reporting is executed as per plan and defined guidelines Studying spare parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile DO NOT CONTACT RECRUITERS DIRECTLY ,APPLY ON NAUKRI AND RECRUITERS WILL GET BACK TO YOU

Monitoring service performance, Process adherence,managing parts inventory,resolving customer grievances,and ensuring compliance with AMC and SLA terms Ensure service delivery within defined Turnaround Time Customer Engagement & Process Adherence Required Candidate profile Minimum 4-5 years of relevant experience Commercials understanding of Markets & CV business (P&L) Should be graduate People Management Skills Good Communication skills Negotiation Skills

About The Role Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary : As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational expenses, and maximizing customer satisfaction (CSAT). This role is critical in shaping the future of our customer service and ensuring we remain at the forefront of the banking industry. If this role resonates with you, we invite you to discover many exciting global opportunities available within Accenture Strategy & Consultings Customer, Sales & Service practice. Roles & Responsibilities: Serve as a recognized subject matter expert (SME) on retail and commercial banking processes, products, and services. Maintain a deep understanding of core banking systems, lending, deposit, payment, and other banking functions. Develop and execute a customer service strategy that aligns with the bank's overall business objectives, focusing on technology integration, innovation, and delivering exceptional customer experience. Possess a strong understanding of key customer service performance indicators (KPIs) in the banking sector, including customer satisfaction (CSAT), Net Promoter Score (NPS), first call resolution (FCR), average handle time (AHT), cost per contact, Employee Satisfaction etc. Be able to analyze and interpret these KPIs to identify areas for improvement. Conduct competitive analysis to identify best practices and emerging trends in the banking industry. Benchmark the bank's performance against competitors and identify opportunities to differentiate. Identify, evaluate, and implement innovative technologies and digital solutions to enhance customer service, such as AI-powered chatbots, personalized banking platforms, mobile-first solutions, and advanced analytics. Drive the adoption of these technologies within the customer service team. Demonstrate a clear link between customer service initiatives and tangible business outcomes, such as increased customer acquisition, retention, cross-selling, and revenue generation. Develop metrics to track and report on the business value created. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Focus on creating seamless omnichannel experiences. Experience in integrating these technologies into a Banking firm's ecosystem is essential. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives, with a focus on technology and AI adoption. This may involve leveraging knowledge of specific insurance regulations and compliance requirements. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Banking company in Service Transformation role / Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office About Our Company | Accenture Qualification Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management

About The Role Job Title Industry SME Banking / Senior Manager S&C GN SONG Management Level :06 Senior Manager Location :Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : We are seeking an initiative-taking and experienced Senior Manager to lead our Customer Service team, with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational expenses, and maximizing customer satisfaction (CSAT). This role is critical in shaping the future of our customer service and ensuring we remain at the forefront of the banking industry. If this role resonates with you, we invite you to discover many exciting global opportunities available within Accenture Strategy & Consultings Customer, Sales & Service practice. Roles & Responsibilities: Retail and Commercial Banking Expertise: Serve as a recognized subject matter expert (SME) on retail and commercial banking processes, products, and services. Maintain a deep understanding of core banking systems, lending, deposit, payment, and other banking functions. Customer Service Strategy & Vision: Develop and execute a customer service strategy that aligns with the bank's overall business objectives, focusing on technology integration, innovation, and delivering exceptional customer experience. Customer Service KPI Mastery: Possess a strong understanding of key customer service performance indicators (KPIs) in the banking sector, including customer satisfaction (CSAT), Net Promoter Score (NPS), first call resolution (FCR), average handle time (AHT), cost per contact, Employee Satisfaction etc. Be able to analyze and interpret these KPIs to identify areas for improvement. Competitive Analysis: Conduct competitive analysis to identify best practices and emerging trends in the banking industry. Benchmark the bank's performance against competitors and identify opportunities to differentiate. Technology & Innovation Leadership: Identify, evaluate, and implement innovative technologies and digital solutions to enhance customer service, such as AI-powered chatbots, personalized banking platforms, mobile-first solutions, and advanced analytics. Drive the adoption of these technologies within the customer service team. Business Value Creation: Demonstrate a clear link between customer service initiatives and tangible business outcomes, such as increased customer acquisition, retention, cross-selling, and revenue generation. Develop metrics to track and report on the business value created. Digital Transformation Leadership: Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Focus on creating seamless omnichannel experiences. Experience in integrating these technologies into a Banking firm's ecosystem is essential. Cross-Functional Collaboration: Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Client Engagement: Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives, with a focus on technology and AI adoption. This may involve leveraging knowledge of specific insurance regulations and compliance requirements. Pre-sales activities: Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Thought Leadership :Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Continuous Learning :Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Banking company in Service Transformation role / Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 10+ Years preferably in a Bank Educational Qualification :Post Graduation in Business Management

We are looking for a competitive and trustworthy Service Engineer to help us supervise service team and look after our AMC business in Mumbai Take care the service AMC business in Mumbai and be able to get new AMC contracts Required Candidate profile Create frequent reviews and reports for Service team Collaborate with team to achieve better results Exp. in Car Parking Systems, Elevator, Escalator, Lifts will be Preferred