33 Service Strategy Jobs

As a Technical Solutions Architecture Specialist Advisor - Technical Architect at NTT DATA Services in Gurgaon, Haryana (IN-HR), India, you will play a crucial role in supporting the business development efforts by providing inputs into new opportunities that incorporate NTT DATA Services workplace services offerings and capabilities. You will collaborate with the solution design team and sales to establish accurate costing and pricing techniques, ensuring that new client solutions are architected optimally to achieve expected levels of functionality and quality. Your responsibilities will include promoting existing and new workplace services offerings to internal groups, partners, and clients, building opportunity level cost models, and supporting benchmarking efforts against market pricing. You will stay updated on emerging technologies and products in the Workplace Services area, refining the definition and validation of new features leading to new solution development. Additionally, you will participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes. By analyzing opportunities and gathering inputs from strategic accounts and internal/external partners, you will determine where development and enhancement of capabilities or offerings is required. Collaboration with sales, pre-sales, and delivery teams will be essential to provide consolidated input for relevant corporate stakeholders. Your role will also involve exploring and enabling automated sales and solutioning methodologies for new and existing capabilities and service offerings. You will be expected to coach and mentor solution architects, sales practitioners, and sales teams on relevant Workplace Services capabilities and service offerings. **Required Skills:** **General:** - 10+ years of experience in IT Outsourcing, Managed Services delivery, solutioning/pre-sales, sales, or product management - Bachelor's Degree or equivalent - Strong communication, analytical, and problem-solving skills - Ability to work independently and prioritize tasks effectively **Technical and Technology:** - Expertise in infrastructure outsourcing solutions and cost models - In-depth knowledge of end user services domain including Service Desk, Field Services, Endpoint management, messaging and collaboration, and asset lifecycle management services - Understanding of emerging business and technology trends related to End User services - ITIL Foundation Certified and industry-recognized technical certifications **Collaboration and Communication:** - Detail-oriented with the ability to see the big picture - Effective communication skills across various levels internally and externally - Ability to work on unstructured problems and environments - Experience in coordinating solution architecture teams and large pursuits preferred Join NTT DATA, a global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. As a part of the NTT Group, we invest in R&D to drive organizations and society confidently into the digital future. Explore more about us at us.nttdata.com.,

Role & responsibilities A Regional Service Manager is responsible for ensuring the successful delivery and ongoing support of services to business clients. This role involves managing a team, overseeing service quality, and building strong client relationships to drive satisfaction and retention. They act as a bridge between the company and its B2B clients, focusing on proactive engagement, issue resolution, and continuous improvement of the service experience. Here's a more detailed breakdown of the key aspects of a Regional Service Manager's role: Key Responsibilities: Team Leadership and Management: Leading, mentoring, and motivating a team of service professionals. Setting performance goals and providing regular feedback. Managing team resources and ensuring efficient workflow. Maintaining overall Fleet uptime. Service Delivery and Quality Assurance: Ensuring timely and effective delivery of services to B2B clients. Monitoring service performance metrics (e.g., response time, resolution time, customer satisfaction). Identifying and addressing service-related issues and escalations. Implementing and maintaining service level agreements (SLAs). Client Relationship Management: Building and maintaining strong, long-term relationships with B2B clients. Proactively engaging with clients to understand their needs and ensure satisfaction. Acting as a point of contact for client inquiries and concerns. Gathering client feedback and advocating for their needs within the organization. Process Improvement and Optimization: Identifying opportunities to improve service processes and workflows. Developing and implementing strategies to enhance service efficiency and effectiveness. Analyzing service data to identify trends and areas for improvement. Onboarding and Training: Developing and delivering onboarding programs for new B2B clients. Training service staff on product knowledge, service procedures, and client communication. Preferred candidate profile Strong leadership and management skills . Excellent communication and interpersonal skills . Proven ability to build and maintain client relationships . Proficiency in service management principles and practices . Strong analytical and problem-solving skills . Ability to work effectively under pressure and manage multiple priorities . Experience in the relevant industry or product domain . Familiarity with CRM and service management software . Bachelor's degree or equivalent experience .

Overseeing service operations across multiple locations Ensuring high-quality service delivery, managing teams Maintaining customer satisfaction based on agriculture Includes tasks like hiring, training, mentoring, and developing service teams Required Candidate profile 4 yrs & above experience in agriculture direct marketing or dealer, agriculture distributorship marketing Salary is negotiable JOB LOCATION : KHARAGPUR

As a customer service manager, your responsibilities will include hiring, training, and supervising customer service representatives and support staff. You will be instrumental in developing and implementing strategies to enhance service quality, improve customer satisfaction, and increase operational efficiency. Your role will involve managing customer interactions, resolving issues, and ensuring a positive customer experience. In this position, you will be responsible for monitoring service performance by tracking metrics, analyzing customer feedback, and identifying areas for improvement. You will also play a key role in process improvement by developing and implementing procedures and policies to enhance service delivery and streamline operations. This is a full-time, permanent position with a flexible schedule that allows you to work from home. The job entails day shifts and requires at least 1 year of experience as a Service Executive. The work location is in person. If you are passionate about providing excellent customer service, managing a team, and driving continuous improvement, this role is an exciting opportunity for you. Join our team and contribute to our commitment to delivering exceptional service to our customers.,

Responsibilities: * Lead service strategy & ops * Ensure customer satisfaction * Manage service delivery team * Collaborate with stakeholders * Monitor KPIs & improve processes Health insurance Provident fund Office cab/shuttle

The main responsibility of this role is to track and analyze product failures. This includes identifying and recording all product failures accurately and categorizing them. One of the key tasks is to conduct timely root cause analyses for identified product failures. In addition, this role involves supporting new product development by executing through Product Lifecycle Management (PLM) to provide real-time updates to all stakeholders. Regular reviews are also conducted to compare the planned activities with the actual outcomes, including service strategy, DFS, and service manual updates. Moreover, part of the job includes providing training to enhance the competency of engineers and channel partners. The ideal candidate should have expertise in HVAC systems and be proficient in room air-conditioner installation. Effective communication skills, as well as strong problem-solving and decision-making abilities, are also essential for this role.,

Job Title: Business Head – Automobile (Sales & Service) Location: Mysore CTC: Up to 18 LPA Experience Required: Minimum 25 Years Gender Preference: Male Candidates Only Industry: Automobile (Passenger & Commercial Vehicles) lead and manage

Position - Workshop Manager Location - Ranchi, Jharkhand Reporting to - Assistant General Manager Service / Chief General Manager Service Age - Maximum 45 Years Educational Qualification Diploma / Btech (Automobile / Mechanical) Experience - 05 + years of experience in a team handling role, essentially to be in automobile service in 4 Wheller. Salary - Upto 6 LPA CTC + Incentives based on target achievements. Other Perks and Benefits: 1. Free Gym Membership. 2. Health Insurance & Accidental Insurance. 3. Opportunity to win Foreign Trip. 4. Opportunity to participate in employee engagement activities. Job purpose: This position would be responsible for the strategic planning, overall operations, and day to day management of the affairs of Premsons Motor (Maruti Suzuki) Workshop. Roles & Responsibilities: 1. Provide excellent customer service, including being courteous, a good listener, and answering questions. 2. Create a high-performing team and ensure smooth collaboration 3. Monitor KPIs like turnaround times maintaining of different type of services. (Free/Paid etc) 4. Customer satisfaction: Monitor KPIs like customer satisfaction scores. 5. Audit findings of Job cards, Invoices, FI and Road test reports. Review mechanism should be adhering as per SOP to fixed different KPIs. 6. Should make a perfect bonding with MSIL officials should adhere the SOP of MSIL as per their guideline. 7. Should ensure minimum rejections of warranty failed part. And warranty decision, claim generation, claim process, part dispatch etc. process should be happening within timeline with 0 negligence. 8. He Should concern towards target met of load and labour. He should ensure the sharing MIS on daily basis with team.

Operations Managing all service operations for region through Direct Team and Service Franchisee, ensuring customer satisfaction and business retention. Ensuring that operations at the service points match the company's standards. Ensure the timely completion of customer complaints as per defined TAT to build a trusted brand in market with higher customer satisfaction. Training & Development Conduct training for service engineers and keep them updated with new products, technologies, SLAs, processes, policies, and softer skills of customer service. Conduct workshops for Service partner & SF Engineers and mechanics to create awareness about our service models and how to resolve first-hand complaints. Warranty and Replacement Resolving product related warranty and replacement issues with sales team and partners Reduce and control of warranty and replacement cost with better monitoring and coordination with Sales and Services team. Proper stock management to cater replacement related issues within defined TAT and improve the customer satisfaction. Control monitoring on replacement and warranty and ensure that it should be as per AOP budget. Process designing and Improvement Manage the P&L of service organization in respective region. Define the complete processes and policies of service with fixed SLAs and escalation matrix for excellent customer services and cost optimization. Maintaining technical infrastructure to distributor end and ensure proper functioning to reduce escalations and improve the TAT of services. Give the feedback of product failure report to Central team and take review on the product for taking corrective action at plant. Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level and quality standard. Design automated process of reporting which can provide faster and accurate report generation and keep better control on service engineers performance

ROLE: Consultant, Service Excellence LOCATION: Bengaluru, Mumbai, New Delhi, Hyderabad BUSINESS: Customer & Marketing ENTITY: USI (India Offices of the U.S) ABOUT THE TEAM (CSAD): Customer Strategy and Applied Design (CS&AD) offering, as part of Customer & Marketing portfolio, helps companies address the entire range of top management challenges including pursuing new growth opportunities, customer engagement and service strategies, channel strategies, pricing strategies, as well as marketing and sales strategies and efficiencies. With extensive industry relationships and insights, we assist clients in identifying opportunities to optimize resources and maximize value across the entire customer journey, spanning various channels, customer segments, and experiences. Through testing and learning, we determine the most valuable path, whether it involves launching a new business, pricing a service, targeting a different customer group, or exploring a new channel. We aid clients in defining their future customer operating model, encompassing roles, processes, structures, and technology platforms, all aimed at generating business value. Our work positions us at the forefront of numerous complex and unique C&M deals, bringing a business value perspective to all aspects of C&M operations. ABOUT Customer & Marketing: The Customer & Marketing offering portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. JOB DESCRIPTION: We are seeking someone who possesses a unique blend of business strategy and ability to leverage modern technology solutions to help clients develop optimal customer service solutions; define value propositions and strategic imperatives that can drive topline (sales enhancement, customer growth, customer experience enhancement) and bottom-line improvements (operational efficiencies across people, process and technology). An ideal candidate will need to work in close collaboration with US teams to implement best-in-class solutions that generate significant impact for its clients, design customer journeys, service delivery models, customer experience, contact center operations, contact handling technologies, field service, omni-channel strategy, workforce management design and identify key performance indicators. This role demands a critical and strategic thinker who keeps abreast of emerging trends in business and customer service strategy and can work collaboratively with cross-functional teams to ensure seamless integration of solutions into broader business mandates. KEY RESPONSIBILITIES: 1. Assess clients customer service and experience capabilities and work with key stakeholders to ideate the future of customer service organization including delivery model design, processes and technology landscape assessments to drive top-line and bottom-line improvement objectives. 2. Define and prioritize capabilities and initiatives across people, process and technology to get to the future state, including feasibility models, business case design etc. 3. Design and deliver the capabilities needed for modern, digitally enabled customer service capabilities including messaging apps, chatbots, texts (SMS), emails and social media platforms. 4. Improve operational efficiencies through process redesign and actionable, data-driven insights from service performance assessment. 5. Enable omni-channel customer service strategy through implementing comprehensive and integrated business and technical solutions. 6. Own and manage end-to-end service transformations (CCaaS, CAI, FSM etc.) from discovery to deployment stage including stakeholder management, requirement gathering, target state design, migration planning, testing strategy, change control and risk mitigation planning. REQUIRED EXPERIENCE AND SKILLS Deloitte is looking for an Experienced Practitioner to assist clients with building capabilities that helps them better understand the current state gaps and define the future state of their service functions. The ideal candidate shall possess deep content expertise around areas of customer service, contact center operations and field service management along with strong industry experience and good analytical skills to be part of the Service Strategy, Design and Measurement practice. : Experience in strategy consulting from consulting firms, Big 4 firms, experience within the Service Excellence and customer experience departments : across Insurance, Life Sciences, Telecommunication, Media & Technology, Banking preferable. Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures preferable : Managing the pace and delivery of projects including coordination with key project stakeholders, reporting key findings and contributing to the wider business unit through business development, knowledge sharing and other activities : A strong foundation in delivering actionable, data-driven insights with good exposure on complex data sets, performing quantitative analysis and Synthesizing and presenting insights and recommendations from data : In addition to the core consulting and analytical skills, it is important that the candidate has post-masters experience in Customer Service domain: Experience in one or more of the following areas: customer and agent journey mapping, service delivery model design, customer experience improvement, Net Promoter Score (NPS), customer service operations (contact centers, field service) and technology, performance measurement, workforce management, omni-channel engagement, Conversational AI, Cloud communication platforms for customer engagement, speech analytics & automated quality management, case management, CRM systems REQUIRED QUALIFICATIONS: MBA from a premier school in India or abroad 2 - 4 years for Consultants 4 – 7 years for Senior Consultants Preferred Qualification Exposure to working in non-India Geographies (preferably US) and/or interacting with global stakeholders ABOUT DELOITTE: Deloitte is the brand under which independent firms throughout the world collgaborate to provide services in a geographic area. These firms are members of Deloitte Touch Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 415,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies. Deloitte in U.S. In the United States, the subsidiaries of Deloitte LLP provide the following services: Audit & Assurance Consulting Financial Advisory Risk Advisory Tax Deloitte Support Services India Pvt. Ltd Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals and is continually evaluating and expanding its portfolio. HOW YOU’LL GROW: At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. 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KEY RESPONSIBILITIES: Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Ensuring First Response Time, Complaint Handle Time, First Contact resolution are within the prescribed limits as directed by the Management. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Ensuring Quality Standards as per ISO 9001, ISO 13485, CE MDD/MDR, USFDA, CDSCO standards and any other applicable standards and systems. Maintaining strong relationships with manufacturers, dealers, and sales representatives. Helping to train new employees in company procedures. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Managing & supervise a team of service engineers ensuring timely resolution of on-site issues Provide technical guidance & support to the service team regular site visits to assess performance address challenges & ensure adherence Required Candidate profile Collaborate closely with sales procurement& operations teams to optimize service delivery &customer satisfactionFoster strong customer relationships throughregular communication & proactive engagement

Roles and Responsibilities Provide technical expertise on service operations management, focusing on customer satisfaction and complaint handling. Develop and implement effective service strategies to improve operational efficiency and reduce costs. Collaborate with cross-functional teams to resolve complex issues related to automobile services. Analyze data to identify trends and areas for improvement in service operations, making recommendations for process enhancements. Ensure compliance with industry standards and regulations regarding service quality, safety, and environmental sustainability.

Business Growth Aspects Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc. Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. Technical Aspects Handling critical customer complaints and technical issues of the territory Managing technical campaigns and recalls Escalation of product feedback at Head office Improving customer experience by implementation of SAS in workshops Assisting dealerships in reducing system and process related inefficiencies

Job Title: Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary : As an Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business growth for our clients in the areas of customer service, leveraging Data, AI, and cutting-edge technologies. You will collaborate closely with clients to understand their challenges, design and implement strategic solutions, and deliver measurable results. You will lead projects that help clients unlock the potential of advanced technologies while improving efficiency, personalizing customer interactions, and driving sustainable growth. If this role resonates with you, we invite you to discover exciting global opportunities available within Accenture Strategy & Consultings Customer, Sales & Service practice. Roles & Responsibilities: Provide strategic counsel to clients on a range of topics, including growth strategy, digital transformation, market entry, competitive analysis, and operational improvement. Lead and manage complex transformation projects, from strategy development to implementation. Lead digital transformation initiatives for CMT customer service operations, leveraging AI, machine learning, and automation. Leverage data analytics and market research to identify key trends, assess market opportunities, and develop data-driven recommendations for clients. Identify and evaluate new business opportunities, develop innovative solutions, and drive revenue growth for clients. This includes exploring new technologies, business models, and partnerships. Advise clients on how to leverage technology, including Data, AI, cloud computing, and automation, to achieve their strategic objectives. Build and maintain strong relationships with client stakeholders, acting as a trusted advisor and thought leader. Proactively identify client needs and develop new business opportunities. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Mentor and coach junior team members, fostering a collaborative and high-performing team environment. Provide guidance and support for their professional development. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Communication, Media and Telecom Company in Service Transformation role / Deep understanding of the CMT industry landscape, including key players, trends, and challenges. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | AccentureQualification Experience: 10+ Years experience in the CMT industry. Experience in management consulting or strategy roles will be an added advantage (optional) Educational Qualification: Post Graduation in Business Management

Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary : As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational expenses, and maximizing customer satisfaction (CSAT). This role is critical in shaping the future of our customer service and ensuring we remain at the forefront of the banking industry. If this role resonates with you, we invite you to discover many exciting global opportunities available within Accenture Strategy & Consultings Customer, Sales & Service practice. Roles & Responsibilities: Serve as a recognized subject matter expert (SME) on retail and commercial banking processes, products, and services. Maintain a deep understanding of core banking systems, lending, deposit, payment, and other banking functions. Develop and execute a customer service strategy that aligns with the bank's overall business objectives, focusing on technology integration, innovation, and delivering exceptional customer experience. Possess a strong understanding of key customer service performance indicators (KPIs) in the banking sector, including customer satisfaction (CSAT), Net Promoter Score (NPS), first call resolution (FCR), average handle time (AHT), cost per contact, Employee Satisfaction etc. Be able to analyze and interpret these KPIs to identify areas for improvement. Conduct competitive analysis to identify best practices and emerging trends in the banking industry. Benchmark the bank's performance against competitors and identify opportunities to differentiate. Identify, evaluate, and implement innovative technologies and digital solutions to enhance customer service, such as AI-powered chatbots, personalized banking platforms, mobile-first solutions, and advanced analytics. Drive the adoption of these technologies within the customer service team. Demonstrate a clear link between customer service initiatives and tangible business outcomes, such as increased customer acquisition, retention, cross-selling, and revenue generation. Develop metrics to track and report on the business value created. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Focus on creating seamless omnichannel experiences. Experience in integrating these technologies into a Banking firm's ecosystem is essential. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives, with a focus on technology and AI adoption. This may involve leveraging knowledge of specific insurance regulations and compliance requirements. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Banking company in Service Transformation role / Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office About Our Company | Accenture Qualification Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management

Job Title: Industry SME Insurance / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : As an Industry SME Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize customer experience, optimize service delivery, and implement cutting-edge solutions within the insurance sector. Your role will involve leveraging technology, AI, and innovation to transform customer service. You will work closely with clients, providing expert guidance on customer service strategies and transformation initiatives. Roles & Responsibilities: Serve as subject matter expert (SME) on insurance customer service trends, best practices, technologies (including AI, automation, and analytics), and general regulatory guidelines. Develop and champion a forward-thinking customer experience vision and strategy tailored to the insurance industry, with a focus on leveraging technology and AI. Possess a strong understanding of key customer service performance indicators (KPIs) in the Insurance sector and analyze these KPIs to identify areas for improvement. Lead the exploration, evaluation, and implementation of AI-powered solutions to enhance customer service. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Identify and evaluate emerging technologies and innovative solutions that can enhance customer service in insurance. Analyze and optimize existing customer service processes to improve efficiency, reduce costs, and enhance customer satisfaction. Evaluate and recommend customer service technologies and platforms, including AI-powered solutions, and manage relationships with third-party vendors. Utilize data analytics to measure customer service performance, identify areas for improvement, and track the effectiveness of transformation initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, and demonstrating solutions during client orals. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, and performing analysis on industry research and market trends. Continuously take on new challenges and be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for an Insurance company in Service Transformation role. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Strong stakeholder management skills and a proactive approach to issue and risk resolution. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bengaluru/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | AccentureQualification Experience: 10+ Years Educational Qualification: Post Graduation in Business Management

Lead service team, schedule technicians, resolve issues, manage PM programs, maintain records, manage parts, ensure safety, develop maintenance plans, train staff, collaborate with engineering for improvements & handle escalated customer complaints Food allowance Annual bonus

Oben Electric is Hiring Service Engineer Location: Faridabad (NCR) Industry: Electric Vehicles (EV) Role: Service Engineer Job Description Key Responsibilities Service Operations Implement SOPs to improve service inflow and operational efficiency at dealerships. Reduce escalated customer complaints to HQ through proactive issue resolution. Analyze repeat jobs and take corrective/preventive actions. Ensure accident vehicle TAT (Turnaround Time) is within 10 days. Maintain 95% same-day delivery rate for serviced vehicles. Provide On-the-Job Training (OJT) to technicians and ensure consistent skill upgrades. Submit warranty claims on time with complete documentation. Customer Satisfaction Monitor Post-Service Feedback (PSF) calls and maintain customer satisfaction above 85%. Implement structured service reminders and appointment booking systems. Resolve dissatisfied customer cases quickly and empathetically. Drive improvements in workshop ambiance, cleanliness, and process flow. Technical & Product Feedback Timely submission of reports on new product failures and technical issues. Execute field fixes as per assigned timelines. Share weekly Pre-Delivery Inspection (PDI) feedback with the Area Service Manager. Conduct competitor service benchmarking and submit actionable insights. Revenue Generation & Service Growth Consistently meet or exceed spare parts sales targets. Maintain a Service Absorption Rate (SAR) of 0.7 or higher. Promote Value-Added Services (VAS) and upsell maintenance packages. Manage Roadside Assistance (RSA) and support insurance renewals at workshops. Requirements & Skills Experience: 24 years in service operations; experience in EV or automotive sector preferred. Technical Expertise: Strong diagnostic and analytical skills; hands-on problem solver. Customer-Centric: Ability to deliver exceptional customer service experiences. Languages: Fluent in English, Hindi

Job Summary: We are seeking a highly organized and detail-oriented Service Planner to manage warranty claims and customer care activities. The successful candidate will be responsible for ensuring timely and efficient processing of warranty claims, coordinating with customers and dealers, and providing excellent customer care. Key Responsibilities: Warranty Claim Planning: Plan and process warranty claims, ensuring accurate and timely submission and approval. Customer Care: Coordinate with customers and dealers to resolve issues and provide excellent customer care. Scheduling: Schedule warranty repairs and maintenance activities, ensuring efficient use of resources. Communication: Communicate effectively with customers, dealers, and internal stakeholders to ensure smooth execution of warranty claims and customer care activities. Data Analysis: Analyze data and trends to identify areas for improvement and implement process improvements. Policy and Procedure: Stay up to date with company policies and procedures related to warranty claims and customer care. Requirements: Experience: Minimum 2-3 years of experience in warranty claims management, customer care, or a related field. Education: Diploma or degree in a relevant field, such as business administration or engineering. Skills: Excellent organizational, communication, and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks. Technical Knowledge: Good understanding of warranty claims management processes, customer care principles, and industry regulations

To establish a culture of service excellence, drive exponential growth in revenue and profitability, and position service as a strategic differentiator to enhance customer acquisition, retention, and loyalty. The role also involves institutionalizing best practices in lifecycle management and ensuring sustainability in operations. Lead a PAN India team of highly skilled service professionals to achieve business objectives. Ensure high customer satisfaction by reducing complaint resolution time and improving service responsiveness. Collaborate with Sales, Projects, and Product teams to enhance customer acquisition and retention. Build a capable service organization through structured technical, commercial, and behavioral training programs. Establish time- and cost-efficient service processes, supported by documentation (e.g., service history reports, audit records). Preferred candidate profile Create new market opportunities by conducting proactive energy, performance, and safety audits for new and existing customers. Drive growth in retrofit, modernization, and upgrade business opportunities. Ensure efficient contract management, timely invoicing, and robust payment collection through strong commercial acumen. Maintain strong and enduring customer relationships to promote repeat business and long-term engagement. Represent the organization in industry forums, conferences, and contribute to thought leadership through trade articles and publications. Lead sustainability initiatives to reduce emissions and minimize energy consumption in service operations. Promote digital tools and analytics for predictive maintenance, remote diagnostics, and customer experience enhancement. Ensure compliance with safety standards, statutory regulations, and internal quality norms.

Hi , We are hiring for the ITES Company for Quality Manager Role. Overview Quality Manager - Voice is to ensure that all voice-based interactions between agents and customers meet company and client standards for service quality, compliance, and customer satisfaction. To monitor, evaluate, and improve the quality of customer interactions over phone calls, ensuring consistency, professionalism, and adherence to scripts, policies, and performance standards. Key Skills: a) Should have prior experience with the Utility domain / service industry b) Overall 10 Years of Minimum experience in Utility Domain/Service Industry c) Graduate d) Should have more than 2 years experience as a Assistant or Deputy Manager To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 199 Job description: Should have prior experience with the Utility domain Should have prior experience in service industry Leading the service delivery teams, managing conflicts, and ensuring individual team's processes and tasks are carried out efficiently. Respond to customer service issues in a timely manner. Create effective process procedures, policies, and standards. Develop customer experience enhancement goals and coordinate with the team to meet them on a steady basis Maintaining positive relationships with customers Identifying customer needs and overseeing service delivery within the business context Determining ways to improve service efficiency without sacrificing customer experience. Assess service statistics and prepare detailed reports on your findings. Remaining organized and meeting deadlines Building partnerships and liaising with team leaders to meet client KPIs and solutions for issues that may arise Maintain accurate records and document all customer service activities and discussions Hire new agents Stay informed on the latest industry techniques and methods Competencies/Skills: Experience in customer service, leadership. Experienced in client management Good computer skills and the ability to use business support software. Strong customer service, project management, and quality control skills. Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail

Strategy & Marketing Manager Job Overview We are looking for an experienced Marketing Manager to develop and manage marketing programs From Strategy side the points that we have to evaluate are: responsible for developing and executing marketing strategies to drive business growth and product adoption for medical devices. This role will involve leading cross-functional teams, collaborating with key stakeholders, and leveraging market insights to inform product development and commercialization. Responsibilities for Strategy & Marketing Manager Conduct market research and analysis to identify trends, opportunities, and competitive threats. Develop and execute customer engagement strategies to build strong relationships with key accounts and key opinion leaders (KOLs) Develop and execute business strategies for key accounts and create customized pitching presentations Utilize customer insights, recipient data, and market analysis to develop business strategies. Develop and executed GTM strategies, perform competitive analysis Manage alliances and events. Required Skills Proven capability to launch and promote Medical Devices or products in the healthcare industry. A strong understanding of customer and market dynamics and requirements. Analytical skill set, strong presentation skills, ability to interact with any level within and outside the Organization Excellent communication skills and Critical thinking. New marketing tools, Web analytical skills. Proven Experience in Similar kind of Role in Previous organization. Problem solving skills, results oriented and committed to quality Promotion and Services of products through Digital channels. Increase ROI with significant reduction in campaign cost. Campaign Management: Campaign Planning & execution for different promotional channels E-mail Marketing: Strategy and Execution of email campaigns, New Customer Acquistion. MBA (IIM or NMIMS) (or equivalent work experience) business, marketing.

1. CRM Support & Issue Resolution 2. Ticketing System Management 3. User Assistance 4. Data Management 5. Documentation & Reporting 6. Process Improvement 7. Basic understanding of CRM platforms and service desk tools. Required Candidate profile 1. Strong analytical and problem-solving abilities. 2. Effective verbal and written communication skills. 3. Meticulous attention to detail and data accuracy.

Knowledge of the execution of mutual funds Knowledge of direct equity (demat transactions market, ledger transfers) PMS/AIF execution Good written/verbal communication skill Knowledge of BSE platform ( its a add on, not mandatory)