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2.0 - 4.0 years
2 - 3 Lacs
thane
Work from Office
Handling warranty claims and documentation Coordinating with service and technical teams Maintaining warranty records and DMS entries Reporting to backend systems Required Candidate profile Manage and process warranty claims efficiently Ensure compliance with warranty policies and procedures Communicate with customers, dealers, and manufacturers regarding warranty claims
Posted 14 hours ago
5.0 - 10.0 years
7 - 9 Lacs
gurugram, manesar
Work from Office
• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities:- 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution
Posted 15 hours ago
5.0 - 9.0 years
0 Lacs
faridabad, haryana
On-site
As a candidate for this role, you will be responsible for gathering requirements, testing, training, and leading meetings. Additionally, you will be setting up and demonstrating CRPs, RICEF developments, and writing functional specifications. Your experience in Warranty Management will be crucial, especially in designing, configuring, and enhancing SAP Warranty Management systems. You should be an expert in LO-WTY Warranty Management, with a strong background in SD pricing. Key Responsibilities: - Gather requirements, conduct testing, provide training, and lead meetings. - Set up and demonstrate CRPs, RICEF developments. - Write functional specifications. - Utilize Warranty Management experience effectively. - Design, configure, and enhance SAP Warranty Management systems. - Demonstrate expertise in LO-WTY Warranty Management and SD pricing. Qualifications Required: - Experience in LO-WTY Claim Lifecycle. - Familiarity with IC/OC claim versions and claim functionality. - Knowledge of SD Pricing and pricing enhancements. - Exposure to VSR tool: Validations, Substitutions, Messages, business rules. - Ability to maintain quality code catalogs on header/version/item level. Additional Details: Experience in the following areas would be a plus: - ACS Warranty Add-on. - FICO integration and account keys. - Knowledge of service contracts (VA42). - Basic understanding of Supplier Recovery. - Familiarity with ARM. We look forward to receiving your application and discussing how your skills and experience align with our requirements.,
Posted 3 days ago
4.0 - 8.0 years
6 - 10 Lacs
kochi
Work from Office
Role Description Business & Processes: Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements. Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention. Implementation of AL process changes and improvements across dealerships. New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution. Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed. Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action. Product campaigns Drive the dealerships in completion of product campaigs for the vehicles involved. Warranty and process audits at dealerships to ensure process adherence. People Excellence: Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives. Work on improving the skill capabilities at dealership level productives and front office staffs. Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment. Market Intelligence: Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive. Share information on competitive products and initiatives. Preferred candidate profile Btech/BE/DME/MBA No Career & Education Gap
Posted 3 days ago
1.0 - 3.0 years
1 - 4 Lacs
kochi
Work from Office
Aster Medcity is looking for Trainee GDA.Nursing Services.Aster Medcity Kochi to join our dynamic team and embark on a rewarding career journey Observing and recording patients' behavior Coordinating with physicians and other healthcare professionals for creating and evaluating customized care plans In order to provide emotional and psychological support to the patients and their families, RNs create a harmonious environment Diagnosing the disease by analyzing the patient's symptoms and taking required actions for his/her recovery Maintaining reports of patient's medical histories, and monitoring changes in their condition Carrying out the requisite treatments and medications Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Posted 3 days ago
4.0 - 9.0 years
3 - 4 Lacs
ranchi
Work from Office
Need an experienced Service Manager for our BMW Motorrad, two wheeler workshop with 3-5 yrs exp.as a two wheeler Service Manager. Must meet the service target with a high degree of customer delight. Age 30-45 yrs. Must be tech savvy. Perks and benefits INCENTIVE
Posted 3 days ago
6.0 - 11.0 years
7 - 9 Lacs
hubli
Work from Office
Job Purpose Responsible for providing Service Product support, troubleshooting, Service activities & Service systems under his direct control, & coordinate with the Central service setup SHQ to build customer satisfaction in his area. Key Deliverables Customer Complaint Resolution. Dealer & Local Mechanic Training. Achieving the aligned service targets of his area. Improvement of Overall Service Infrastructure. Planning & Execution of Service Camps / Competition trials. Conduct Customer Surveys and analyze the areas of improvement wrt service. Gathering Competition Information to enhance product quality and customer experience. Enhancing the overall dealership profitability through service effort in his areas. Ensuring Spares parts availability at EOR levels. To propagate awareness about safety, health and environment among dealers and customers. Implementation of TS Procedures of the division including Regional Offices
Posted 3 days ago
10.0 - 15.0 years
18 - 24 Lacs
noida
Work from Office
Responsibilities: * Lead warranty management & spare parts coordination * Manage customer complaints & claims resolution * Ensure timely service delivery within budget constraints * Customer Handling * Warranty Handling * Support to Sales
Posted 3 days ago
7.0 - 12.0 years
4 - 6 Lacs
rohtak
Work from Office
Monitor and improve profitability (labor sales, spare parts margins, warranty claims).operations of the service department.Handle escalated customer complaints and resolve service-related issues
Posted 4 days ago
5.0 - 7.0 years
5 - 6 Lacs
surat, delhi / ncr
Work from Office
Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives Analyzing customer and dealer satisfaction data to identify customers and authorized dealers’ expectations in terms of service and support. Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs) Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown Maintain daily vehicle breakdown records, service records and spare records Conducting routine maintenance work like replacing fluids, mechanical checks, etc. to increase vehicle functionality and longevity Conduction software upgrade activity, CAN Data collection or other vehicle level diagnostics. Inspecting vehicle parts and analysing customer complaint registration to diagnose issues accurately and create a plan of action in terms of repairs, maintenance, and upgradation Providing post service feedback through Customer Relationship Executive at dealerships and scheduling future maintenance sessions Ensuring With Warranty, Extended Warranty and Post-warranty vehicle reporting is executed as per plan and defined guidelines Studying spare parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
Role Overview: You will be responsible for testing JDE Order to Cash Functional Consultant and other modules, with a focus on Sales and Distribution. Your role will involve leading a QA team, understanding business processes from a customer perspective, facilitating JDE module implementations, and providing system solutions for complex business process requirements. Additionally, you will be involved in test strategy, planning, test automation, and improving test coverage. Key Responsibilities: - Responsible for Test Estimation, Planning, and Managing the Testing Team for JDE Implementation and Upgrades - Formulate/review software testing strategies for all projects under the business line - Provide technical design and development guidance to the testing team - Collaborate with stakeholders for demand planning and forecasting - Ensure testing engagements follow test principles, guidelines, and project standards - Evolve testing practices to ensure operation, performance, and usability - Identify opportunities for system improvements and define projects accordingly - Develop a testing roadmap focusing on reusability, test automation, and continuous improvements - Manage relationships with other IT technical teams such as Dev, DBA Admin, and infrastructure - Recruit, train, allocate, and monitor testing resources - Prepare, review, and present test reports - Analyze test results and metrics Qualifications Required: - Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field - 5-7 years of experience in testing, with at least 3+ years specifically on JDE Order to Cash Functional Consultant and other modules - Experience in leading or managing a 10+ member QA team - Proficiency in Sales order entry, Consignment Process, Advance Pricing, Service and warranty management, Logistics, Sales Inquiry, and sales order reports - Working knowledge of interfaces, Inventory setup, Daily processing, Costing and Planning modules, and Global updates and purges - Knowledge of Test Management, Test Strategy, Testing Methodologies, Test Case Design, Reviews, and Defect Management - Hands-on experience with Azure DevOps is preferable - Experience in full cycle implementation and support projects for a minimum of 3-5 years (Note: Any additional details of the company were not present in the provided job description.),
Posted 5 days ago
5.0 - 9.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As an experienced Operations Manager in the automotive service industry, you will be responsible for managing service operations at a dealership or automobile service center. Your role will involve ensuring top-notch customer service, maintaining operational efficiency, and driving profitability. You will oversee daily service department operations, develop strategic service delivery approaches, and monitor key performance indicators (KPIs) for continuous improvement. Key Responsibilities: - Manage overall service operations to deliver exceptional customer service and drive customer retention. - Maintain operational efficiency and profitability within the service department. - Develop and implement strategic service delivery approaches for enhanced efficiency and profitability. - Monitor service metrics and KPIs to identify areas for improvement. - Lead and motivate a team of service advisors and technicians. - Address escalated customer complaints promptly and effectively. - Ensure compliance with safety and industry regulations. - Collaborate with other departments to streamline processes and enhance service delivery. - Provide regular reports to senior management on service department performance and initiatives. Qualifications: - Bachelor's degree in Business Administration, Automotive Engineering, or a related field. - Proven management experience in the automotive service industry. - Strong understanding of automotive service operations and customer service principles. - Excellent leadership, people management, and problem-solving skills. - Ability to analyze data and make strategic decisions. - Exceptional communication and interpersonal skills. In addition to the mentioned details, the company values skills such as Operational Management, Customer Service, Leadership, Problem-Solving, Team Management, Data Analysis, Performance Metrics, Compliance and Safety, and Automotive Knowledge.,
Posted 5 days ago
3.0 - 8.0 years
3 - 6 Lacs
sonipat, gurugram, delhi / ncr
Work from Office
Job Description:- 1. Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and goals are met. 2. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. 3. Develop Service Procedure, Policies and Standard. 4. Provide on Job training and guidelines to dealer technical staff and service staff. 5. Promptly monitor vehicle complaint and failure analysis and convey the product feedback report for improvement. 6. Monitoring department issues and client complaints to create methods to lessen recurring issues. 7. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. 8. Maintaining strong relationships with Plant Head, dealers, and local customers. 9. The Customers based on local need or regular visit to Dealers, tracking on customer's experience and put required corrective action plan. 10. Responsible for entire services and warranty department. 11. Handling & ensuring timely installations, closure of all issues related to dealers & customers. 12. Handling complete after sales Support and meeting TAT as per the given deadlines. 13. Report submission as per the timeline. 14. Settle all warranty claim as per policy and time line. 15. Expertise in organizing all after sales services activities to ensure the most efficient and profitable operation of after sales department by satisfying client needs and enhancing client relations.
Posted 5 days ago
3.0 - 8.0 years
8 - 11 Lacs
kochi
Work from Office
Role: Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines. Responsibilities Customer & Product Support - Monitoring field quality issues & reports through FTR to providefeedback to technical service for effectiveinitiation of countermeasures Assistance in new product launch eventsin the region Service Process- Adherence of Service Process Manual (SOP) at Dealership for uniform Process Ensuring warranty Process & timely dispatch of failed parts to FQC. Business Development Service Reach Preferred candidate profile Diploma or Degree in Automobile / Mechanical Engineering. Experience in Field Service to understand the Field Service SOP Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience
Posted 5 days ago
1.0 - 3.0 years
6 - 10 Lacs
navi mumbai
Work from Office
About The Role Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: BE/BTech/Diploma in Automobile Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Proficient What would you do? provide required warranty cost saving to our client by adjusting the claims submitted by dealer. Investigate warranty claims and take appropriate decision. Be a process SME and take initiative to improve team performance. Diagos complex automotive claims. Verification and Analisys of automotive warranty repair claims based on external support resources (Parts catalog, dealer assist & standard labor time). Implement practices to improve operational efficiency. What are we looking for? BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto DealershipAutomotive WarrantyAutomotive Warranty Claims ProcessingAutomotive Warranty Claims AdministrationAutomotive After Sales Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE,BTech,Diploma in Automobile
Posted 5 days ago
3.0 - 8.0 years
3 - 4 Lacs
new delhi, faridabad, delhi / ncr
Work from Office
service engineer required for a sky light prevention equipment manufacturing company Qualification- diploma or b.tech electrical Exp- min 3 yrs salary- upto 35k Location- Faridabad, delhi NCR Wtsapp me resume at 8295842337- Mr. bansal Required Candidate profile Note:- must have expreince in same products
Posted 5 days ago
5.0 - 10.0 years
5 - 7 Lacs
thane
Work from Office
Supervise installation by client, commissioning, training and handover of air compressors & accessories. Maintenance of air compressors through PM, AMC, health check, etc. Problem identification and troubleshooting at customer location. Required Candidate profile Work Experience: 5-10 years of field experience in servicing of industrial machinery or utility department viz. air compressors, generators, blowers, process chillers, electric motors.
Posted 5 days ago
1.0 - 5.0 years
1 - 2 Lacs
pali, jodhpur
Work from Office
Roles and Responsibilities Provide after-sales service support to customers, ensuring timely resolution of issues related to warranty claims, body shop services, and spare parts. Manage customer complaints and feedback effectively, identifying areas for improvement in our after-sales processes. Collaborate with sales teams to upsell/cross-sell relevant products or services based on customer needs.
Posted 5 days ago
1.0 - 8.0 years
0 Lacs
bareilly, uttar pradesh
On-site
We are seeking an experienced individual to develop and manage a strong and exclusive distribution network of dealers and sub-dealers. Your responsibilities will include ensuring that the dealership adheres to company standards, monitoring and supporting dealers in meeting sales targets, and serving as the primary point of contact for dealer management on behalf of the company. In addition, you will be accountable for overseeing all service and warranty issues within your region, as well as managing dealers and sales activities to achieve revenue, volume, and dealer appointment targets. Regularly reviewing sales performance, conducting market visits to stay ahead of competitors, and providing sales training and product knowledge to channel partners and clients are key aspects of this role. You will be expected to expand the business network by appointing new dealers and motivating existing ones, as well as evaluating dealer performance, identifying areas for improvement, planning expansions, and taking corrective measures for underperforming dealers. Your focus will also be on successfully launching new products in the region. The ideal candidate should have 1-8 years of experience, with at least 1 year dedicated to dealer development, management, and sales. Experience in the Two Wheeler Segment would be advantageous. This is a full-time, permanent position requiring a Bachelor's degree. Experience in dealer development and dealer sales is preferred. The work location is in person.,
Posted 6 days ago
3.0 - 12.0 years
0 Lacs
haryana
On-site
As the primary contact for warranty, insurance, and disposal-related matters, you will play a crucial role in supporting claim resolution, conducting cost analysis, and implementing process improvements to enhance operational efficiency. Your responsibilities will include managing warranty claims for components and systems to ensure compliance, handling aviation insurance claims by collaborating with brokers and adjusters, tracking, analyzing, and resolving claim data to enhance risk mitigation, coordinating the disposal of obsolete or unserviceable parts in adherence to regulations and environmental standards, and maintaining accurate records and reporting for warranty, insurance, and disposal activities. To excel in this role, you should possess a Bachelor's degree in Engineering, Business, or Aircraft Technical Operations, along with a minimum of 12 years of experience in warranty, insurance, procurement, or supply chain management, with at least 3 years of specific experience preferred. Additionally, you must have a sound understanding of aviation warranty processes, insurance policies, and disposal procedures to effectively fulfill the requirements of this position.,
Posted 1 week ago
14.0 - 16.0 years
22 - 27 Lacs
bengaluru
Work from Office
About The Role Job Title - GN - SONG - Service - CX - Value Architect - Senior Manager Management Level: 6-Senior Manager Location: Gurugram Must-have skills: Sales Distribution and Marketing Strategy Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Bring your best skills forward to excel at the role: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education
Posted 1 week ago
12.0 - 14.0 years
20 - 25 Lacs
bengaluru
Work from Office
About The Role Job Title - GN - SONG - Service - CX - Value Architect - Manager Management Level: 7-Manager Location: Mumbai, MDC2B Must-have skills: Sales Distribution and Marketing Strategy Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Bring your best skills forward to excel at the role: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree
Posted 1 week ago
10.0 - 15.0 years
4 - 5 Lacs
madurai
Work from Office
Roles and Responsibilities Manage after-sales service operations, ensuring timely resolution of customer complaints and issues. Oversee warranty handling, including processing claims, conducting investigations, and providing solutions to customers. Develop and implement strategies to improve customer satisfaction index through effective technical services delivery. Ensure compliance with company policies, procedures, and regulatory requirements related to servicing and warranty management Monitor Overall Operation of Workshop & Network. Enhance workshop revenue & overall business profitability. Service Quality improvement. Customer satisfaction improvement Establish norms like work ethics, discipline in the workshop and uniform tidiness. Monitor the daily vehicle reporting Analyze current load vs. capacity, plan for future expansion Ensure complete and timely information (HTR) delivery to HMSI from all the service outlets. Manage & get effective results from service Advisors, Floor In-charge, FI, CRM, CREs & Polishing team. Equip the workshop with additional facilities as per requirement. Timely dispatch of warranty material to HMSI on a regular basis Maintain workshop cleanliness & hygiene. Achieve overall target (Parts, Lube, Labor) Head & Location. Training & development for Subordinates. Fixing monthly targets & supports the team to achieve.
Posted 1 week ago
5.0 - 8.0 years
8 - 13 Lacs
navi mumbai
Work from Office
About The Role Skill required: Supply Chain - Warranty Management Designation: Business Advisory Senior Analyst Qualifications: BE/Diploma in Automobile Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Provide Technical repair assistance to Automotive Dealer technicians. The selected candidates will provide support to repairers facing challenges in diagnosing or fixing technical issues with vehicles under repair. This support includes:Understanding and identifying the solution for repair issueEnsuring all available resources have been utilized (Accenture search tool, Client provided search portals and service manuals)Following the clients standard repair recommendations You will be aligned with our Automotive Aftersales vertical and help us in the system of organizations, people, activities, information, and resources involved in resolving complex technical queries from dealership. Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) Implement practices to improve operational efficiencies within process.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for? 5-8 years of experience in Automobile industry / Automotive Dealership /Warranty part analysis / Field Engineers / Service EngineersAutomotive WarrantyProblem-solving skillsAdaptable and flexibleAbility to establish strong client relationshipResults orientationHands-on experience with trouble-shootingExcellent written English skill Written and verbal communication - Automotive Vehicle Diagnostic- Auto technical Field Support Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BE,Diploma in Automobile
Posted 1 week ago
5.0 - 8.0 years
4 - 7 Lacs
navi mumbai
Work from Office
About The Role Skill required: Delivery - Warranty Management Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Data & AIIn Warranty Management, you will be working on defining warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources a portal with supporting information. What are we looking for? Warranty Management Business Logic Scripting Data Analysis Data Engineering Reporting Written and verbal communication Commitment to quality Agility for quick learning Ability to work well in a team Adaptable and flexible Statistical Modelling, SQL, Python, Cloud Platform Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation
Posted 1 week ago
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