188 Warranty Management Jobs

Role Overview: Responsible for leading the Service team and Channel Partners across Telangana to ensure high-quality Service support for MHCV. The role is aimed at improving customer experience, increasing vehicle uptime, and ensuring a reliable brand in the MHCV industry. Key Responsibilities: Operational Excellence Oversee end-to-end Service operations across all Authorized Dealers, Service Centers, and Field teams in the Telangana region. Ensure adherence to company-defined service standards, warranty guidelines, and turnaround time (TAT) targets. Engage with key fleet customers to ensure uptime, address escalations, and drive customer retention. Analyze service performance metrics such as repeat repairs, job card quality, claims processing, and vehicle performance to identify improvement areas. Optimize resource planning and cost control measures while maintaining high service quality. People & Network Development Lead and develop the regional team of service engineers and dealer support staff, providing coaching, technical guidance, and periodic performance reviews. Collaborate with internal technical and training teams to build service capability and drive technician upskilling. Support infrastructure readiness and manpower planning at dealer workshops to meet service load. Promote driver training programs and safety awareness initiatives Customer Support & Field Engagement Strengthen relationships with large fleet operators and institutional customers through regular interaction and performance reviews. Ensure effective resolution of field complaints and technical issues by working closely with internal support teams. Roll out regional service campaigns, product recalls, and upgrade initiatives Act as the primary escalation point for customer complaints and provide timely resolution. Market Intelligence & Strategic Inputs Track customer feedback, product performance trends, and competitor service practices to identify service improvement opportunities. Provide regional insights for product enhancements, new service initiatives, and strategic planning. Recommend and support implementation of Digital Tools, Service Packages, and Value-added offerings aligned with customer needs. Candidate Profile: Qualification: B.E./B.Tech in Mechanical or Automobile Engineering (mandatory) Experience: 15 years in Service Operations, with a focus on commercial vehicle (MHCV) segment Strong leadership, analytical, and customer-handling skills Experience in managing Dealer Workshops, Service KPIs, and Fleet customer engagement

Handle incoming customer queries via phone, email, WhatsApp, and other platforms. Provide accurate information about our products, services, warranties, and return policies. Coordinate with the internal teams (warehouse) to resolve customer issues.

KEY ROLES AND RESPONSIBILITIES: 1. Budgeting & Revenue Generation a. To prepare the budget, goal and objectives for the department and ensure profitability b. Generate Services sales leads; and promote and develop annual maintenance contacts (AMCs) c. Estimate and generate bids for contract projects/work d. To generate Revenue from Comprehensive AMC repairs e. To generate revenue from VAS 2. Complaints and RMS Resolution a. Ensure Complaints and RMS are resolved or provided as per due date b. Specify and make sure that required parts are ordered in time to ensure work deadlines are met 3. Managing Service Contractors a. Build interaction with Service Contractors and vendors regarding Warranties and related issues b. Timely and accurate processing of Service contractors' bills c. Maximize service contractors quality rating (No. of service contractors upgraded from 2 to 3 stars 4. Maximize claim amount a. Commissioning claims b. AMC Repair Claims c. Warranty Repair Claims d. RMS Claims 5. Manpower Management a. Timey Planning and recruitment of Manpower as per the demand b. Proper Planning & Work Allocation c. Provide ongoing training, support and expertise to all the team members and assist them in achieving the goals, and adherence to company policies and procedures. d. Supervise and provide direction for effective performance for Servicing, Installation, Commissioning and operations as per customer needs e. Ensuring that all team members meet or exceed productivity levels as per established guidelines 6. System Updation & Maintenance a. Updation of all complaints as and when received in systems/ Zoho 7. MIS/Reports Accurate and Timely Submission of Reports

Internal Auditor Automobile Dealer Operations is responsible for conducting internal audits across dealership locations to ensure operational efficiency, financial integrity, and compliance with company policies and regulatory standards,dealership Required Candidate profile I Conduct internal audits of all operational areas in automobile dealerships, including, service, parts, inventory and finance & insurance (F&I) to identify risks and recommend improvements.

As an Aftermarket Services Advanced Senior Analyst at Accenture, you will be utilizing your expertise in IX Aftermarket Service Operations - Warranty Management to provide technical repair assistance to automotive dealer technicians. Your role will involve analyzing and resolving complex technical queries from dealerships by verifying and analyzing Technical Assistance Tickets with the help of external support resources such as Parts catalog, Dealer Assist, and Standard labor time. You will also be instrumental in implementing practices to enhance operational efficiencies within the process. To excel in this role, you will need to have 5-8 years of experience in the automobile industry, automotive dealership, warranty part analysis, field engineering, or service engineering. Additionally, strong written English skills, analytical abilities, problem-solving skills, and effective communication skills are essential. Your agility for quick learning, results orientation, ability to work well in a team, and capability to perform under pressure will be crucial for success in this position. In your capacity as an Aftermarket Services Advanced Senior Analyst, you will be responsible for analyzing and solving increasingly complex problems. Your interactions will primarily be with peers within Accenture, with occasional involvement with clients and/or Accenture management. While you may receive minimal instruction on daily tasks, you can expect a moderate level of guidance on new assignments. Your decisions will have an impact on your own work as well as that of others, and you may function as an individual contributor or oversee a small work effort or team. Please be aware that this role may entail working in rotational shifts. If you are ready to leverage your mechanical engineering background and expertise in IX Aftermarket Service Operations to drive value and shared success for clients and stakeholders, this role at Accenture offers an exciting opportunity for professional growth and development.,

• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities: - 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Responsibilities: Manage service sales team & customer relationships Oversee warranty management & spares supply chain Ensure contract compliance & renewals Develop after-sales strategies & marketing plans Food allowance Health insurance Annual bonus Provident fund

Role: Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines. Responsibilities Customer & Product Support - Monitoring field quality issues & reports through FTR to providefeedback to technical service for effectiveinitiation of countermeasures Assistance in new product launch eventsin the region Service Process- Adherence of Service Process Manual (SOP) at Dealership for uniform Process Ensuring warranty Process & timely dispatch of failed parts to FQC. Business Development Service Reach Preferred candidate profile Diploma or Degree in Automobile / Mechanical Engineering. Experience in Field Service to understand the Field Service SOP Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience

Responsible for managing BMS service operations, including installation, maintenance, team supervision, quality assurance, and customer support to ensure efficient and high-quality service delivery.

Overseeing service operations across multiple locations Ensuring high-quality service delivery, managing teams Maintaining customer satisfaction based on agriculture Includes tasks like hiring, training, mentoring, and developing service teams Required Candidate profile 4 yrs & above experience in agriculture direct marketing or dealer, agriculture distributorship marketing Salary is negotiable JOB LOCATION : KHARAGPUR

Responsibilities: Manage warranty claims & returns Collaborate with R&D on product improvements Ensure customer satisfaction through timely resolutions Lead after sales services team Oversee warranty handling processes Health insurance Annual bonus Provident fund

Responsibilities: * Lead after service team, oversee all Service related managment of Circle , Managmnet of all branches , warranty management & handling. * Ensure customer satisfaction index meets AMC targets. * Manage spares Health insurance Annual bonus

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

As a Vendor Resource specializing in JDE Manufacturing & CSMS Lead technology, your role in India as a Lead/Principal Consultant 5B/6A/6B will require over 10 years of experience in JDE. Your essential duties and responsibilities will involve leading the Manufacturing module through conducting meetings, interviews, and facilitating large group sessions with stakeholders. You will be responsible for writing functional and data requirements specifications, developing business process and data models, and leading integration testing efforts. Collaboration with business teams for User Acceptance Testing, identifying root causes of issues, and working closely with development and testing teams for unit and functional testing will be key aspects of your role. Your role will also entail developing functional specifications and testing strategies related to data migration, documentation, setups, and post go-live support for Manufacturing & CSMS Module. Additionally, you will work on menu creation and security, and knowledge of JIRA process and EDI will be advantageous. Mandatory skills for this position include expertise in Product Data Management, Shopfloor Control, Planning, Manufacturing accounting, Service management setup, Service and Warranty management, Service work order management, and Service billing. Soft skills such as effective business communication, a learning attitude, ownership, and passion to achieve results are also required. Nice to have skills for this position include domain experience in Distribution, technical skills in JDE and basic SQL, and a technical certification in Oracle JDE would be advantageous.,

Vertiv Group Corp is looking for Supervisor Field Service to join our dynamic team and embark on a rewarding career journeyGood Communication, Supervision, Team Leading Experience supervising/coaching staff.Strong analytical skills.Assertive, Self Confident and Team playerPositive AttitudeTakes pride in their workAbility to work Independentlyleadership skills for getting work done, persuasiveWell Groomed

Territory Service Manager Role Description Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores Review the customer complaints and put effective preventive actions Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS) Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition) Develop programs/actions to improve service inflow and parts sales of distributors/dealers Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan Ensure availablity of manpower as per the approved organization structure at distributors, build the competency level and suggest reward/recognition programs to distributors Conduct PGM training and engagement Programs Preferred candidate profile Btech/BE No Career & Education Gap Age limit upto 32 only

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

Hi All, Currently we are hiring for Field and Service Engineer for a Product based company, kindly go through the Job Description given below, interested candidates can reach out to given email id Job Description: Take care of Trailer OE sales & marketing activities related to daily order management in co-ordination with plant, addressing quality issues, ASN preparation, daily dispatches as per the in-warding plan & timely payment collections. Providing on spot service support for all products, impart product Trainings & addressing warranty issues in field. New trailer products trial installations & testing on trailers . Mukesh Kumar Senior Level Recruiter V2SOFT, Pvt Ltd. Email : mkumar@v2soft.com SPERO SIERRA, Plot No: 21, 2nd Floor, Electrical-Electronics & Instruments Industries, Land Mark: Behind KIA/SKODA Showroom Perungudi Perungudi, Sholinganallur Taluk, Chennai- 600096 WWW.V2SOFT.COM

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

As a Lead E&E Proprietary Parts at Hero Motocorp, you will be reporting to the Section Head EV Supplier Evaluation and be a part of the EV Quality team within the Quality Function. Your primary role will involve ensuring Quality Assurance and Field failures control for New and Regular Models Electrical & Electronics Parts. You will act as the voice of the customer in managing market issues related to Electrical Design and suppliers for quick resolution, horizontal deployment, and Base Model Issue resolution in upcoming Models. Your responsibilities will include root cause identification, timely VTR closure, and implementing preventive actions to address customer/field-reported issues. You will coordinate with the Field Team/stakeholders for logical closure of customer feedback, warranty data analysis, and alignment with relevant stakeholders to avoid potential market or development failures and optimize warranty cost, PPM, and unscheduled visits. Your key responsibilities will include but not be limited to: 1. Efficiently manage Market issues by monitoring & improving Market Response Time and Warranty Management System for EVs, conducting Market Issue analysis, identifying Root Causes, analyzing warranty parts, implementing Countermeasures through MP ECN, resolving design issues through root cause analysis, countermeasure deployment, and cascading to new development projects. 2. Reduce Warranty Claims & Cost of Electrical & Electronics Proprietary Parts. 3. Drive DFMEA/PFMEA practice considering market failures & usage conditions, enhance Parts Durability, identify CTQs, and cascade for quality upgrade. 4. Resolve Base Model@G4/After Market MP/GB issues through Gate tracking, Event trials, Dwg. Study, and alignment & senior review (MQ/GB/GPP/PL). 5. Ensure a 360-degree view of the customer by focusing on Warranty, VTQI, faster market issue resolution, social media analytics, advanced telematics system, software issue resolutions, digitalization of customer issues, and staying updated with new technology & EV components like FI System, VCU, MCU, DC-DC, BMS, BCM, etc. On a day-to-day basis, you will coordinate and align with multiple stakeholders across different functions and customers, analyze field issues, vehicle telematics data, market studies, and customer feedback, manage Base model Issues and maintain a knowledge database for future model deployment. You should be prepared to travel locally and internationally with short notice and adhere to country-specific statutory, regulatory, and customer requirements related to quality parameters. To qualify for this role, you should have a Graduation in Engineering (Electrical/Instrumentation) with expertise in Product & Process, 2-wheeler electrical sub-systems, New Product Development, Problem Solving, Defect analysis, Project planning/management, PPAP, APQP, DFMEA, QC tools, Drawing Study, Auditing, and analyzing tools like Canalyzer, OBD Tool, PCAN, VCI Tool, etc. Additionally, you should possess strong interpersonal skills, conflict resolution abilities, effective communication skills, assertiveness, critical thinking, and intellectual capabilities to analyze problems effectively. Working at Hero Motocorp, the world's largest manufacturer of motorcycles and scooters, means being part of a legacy celebrated by 110 million Indians and expanding globally with cutting-edge mobility solutions. Hero MotoCorp aims to achieve its next 100 million sales by 2030 and leads the Indian two-wheeler market with a focus on sustainability, innovation, and customer satisfaction. Hero MotoCorp is committed to creating modern, eco-friendly mobility solutions and offers a dynamic work environment where you can unleash your potential and contribute to shaping the future of mobility. Join Hero to work with passionate innovators and be part of a brand that is dedicated to excellence and growth. Note: This job description is intended for internal use only and does not include any headers or specific job segment details.,

Responsibilities & Key Deliverables Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect.Log book collection - MTBL and compettion vehicles,Helps to create better database as well plan for immediate action plan for scope of improvement.Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer..Testimonials on FE from customer post successful complition of FE trial one vehicles.No. of Pre and post trial customer signed off copy per month.Competition details data on performance, vehicle specification, new engineering introduction from field feedback.Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan.Travel along with the vehicle for specfic trials.Support to the dealer before commensing the trial for vehicle check up and upkeep Preferred Industries Education Qualification Diploma; Diploma in Mechanical General Experience 2 to 5 Yrs,experience in Service/ Quality/ PVT/ Vehicle Integration Critical Experience System Generated Core Skills Customer Analysis Customer Sensitivity Interpersonal Skills Product Knowledge & Application Spare Parts Management Warranty Management Service Orientation Service Quality Service Management System Generated Secondary Skills

To efficiently manage customer complaints related to both warranty and non-warranty across PAN India by establishing a robust, process-driven framework that links all relevant service points.

Role & responsibilities Support the business operations through an optimum after sales service network (backbone of the sales function) in the location and partner with the sales staff across business line and distributions channels. Maintain NPS of the location and constantly explore innovative measures to enhance the score of the location. Effective management of service operations through ASCs as per the defined SOPs in order to enhance the customer satisfaction. END RESULTS MAJOR ACTIVITIES Service Resolution:- - Call resolution within the agreed SLAs at the location level - Ensuring complete resolution of the critical complaints with regards to the functioning of the product - Visiting the local / up-country dealer locations and understanding their issues with regards to the service delivery - Monitoring the Technicians performance and ensuring they are updated on the various products through timely trainings and refreshers. Authorized Service Centers / Third Party Resource Management:- - Monitoring the authorized service centers and ensuring that all the service related issues are resolved within the agreed timelines and SLAs - Ensuring the service centers have adequate supply of spares and are always equipped to resolve the customer queries Timely payments for the services rendered to the Authorized Service Centers MIS & Reporting:- - Timely reporting the status on agreed parameters / SLAs to the RM - Ensuring complete root-cause analysis and solutioning to the recurring problems / customer complaints - Giving feedback about the various products being serviced and suggesting action plans in case of repeat product issues / failures. Operational Efficiency Improvement:- Manage internal and external relationships with the Service Centers, Trade, Customers, PICs and FLSPs and ensuring their issues are resolved on priority. Preferred candidate profile a. B.E/B.Tech/ Diploma or ITI(12+3) Is Compulsory b. Relevant Experience: 4 to 8 years with relevant experience in Service Operations